CityFibre Avis 

Installation great done quickly, access poor 3 days without internet, moved property first time fitted excellent (old place) this time slower, great company not knocking them and would recommend them but giving that installed on a Friday maybe the weekend has something to do with it being passed on to the engineers.

Great guys professional and fun

This was so easy from booking the switch online everything was done for you. They kept me informed and notified my old provider too. The engineers were really helpful and everything was neat tidy and working beautifully by the time they left. Highly recommend

Fabulous engineers. Quick installation & WiFi improved immediately once the broadband started to come through. It takes up to 30 minutes on installation.

We were kept fully informed every step of the way. I received text information telling me our engineer, James was on the way and when he arrived he talked us through the installation before he started work. We were given a few options and the one we all chose couldn’t have been better. A minor problem with a connection downstairs (we are on the second floor of a block of flats) was solved and we were good to go. Many thanks!

The Enginners arrived in a timely fashion, took on board my thoughts when it came to installation and were clean, tidy and respectful of my property.

The lads we’re punctual, helpful, well mannered, a credit to City Fibre.

The engineer was very friendly and it didnt take long,i was happy with the service

My experience with CityFibre has been absolutely appalling.

When my internet went down, Sky acted promptly and contacted Openreach /CityFibre, as they could see there was a fault with the connection. I received information and text messages advising me that access to my property would not be required and that I would be kept updated on the progress of the repair.

Imagine my surprise when I arrived home yesterday to find a CityFibre engineer parked across not only my driveway but also my neighbour’s. He told me he had already been waiting for 30 minutes and was about to leave. He then asked if he could come inside, carried out some work on the connection and told me the fault was fixed. As he was leaving, he said the connection would be working within 20 minutes.

Unfortunately, that was not the case.

When I contacted Sky that evening, they could see that the issue had not been properly resolved and that very little appeared to have been done to fix the fault. I have now been told that I may have to wait a further two weeks for someone to come out and repair it properly.

How is this acceptable?

I work from home, and a reliable internet connection is essential to my job. This is not a minor inconvenience; it directly affects my ability to work. The engineer’s visit has wasted my time, the fault remains unresolved, and I am now facing an unacceptable delay for a service that should have been repaired in the first place.

I was also left feeling that my situation was not being taken seriously. The engineer’s attitude made me feel as though my time and circumstances were unimportant. As a woman over 50, I was particularly disappointed to feel that I was not being treated with the consideration and professionalism I would reasonably expect from someone representing a major infrastructure company.

CityFibre needs to take responsibility for the quality of its service and the conduct of its engineers. Turning up, carrying out an apparently ineffective repair and leaving a customer without a working connection is simply not good enough.

I want CityFibre to investigate this visit, explain why the fault was not resolved, and arrange for the connection to be repaired as a matter of urgency. Customers deserve better communication, greater accountability and, above all, a service that actually works.

I would welcome a proper response from CityFibre, rather than being left to wait another two weeks with no resolution.

This has been a terrible experience with this company and Rise Fibre. Neither will take responsibility for leaving my property with metres of cabling left lying on the floor in my flat , holes in my exterior wall where I can see daylight and metres of cable lying on my elderly neighbours path. I have had visits from 8 engineers and none of them are interested in sorting out the mess their colleagues have left and just say their manager will come and look at the problem and I've been waiting 5 weeks for that to happen.Rise Fibre take no responsibility and I am stuck between two companies.

I was there for my daughter who had to work. Your 2 engineers were quick and efficient.

I don’t recommend this company. They tried to connect my house to full fibre it didn’t work. They came out as scheduled, tries to install it, but they had found a blockage preventing them from connecting the full fibre. Then they came out on 2 or 3 occasions to try and clear the problem with no success. And now, they have taken my property off their list completely and will not attempt anything until the problem is sorted. Now, I can’t get full fibre at all and my broadband provider has informed me that their copper cable will be switched off as they are going to full fibre. Which will now leave me with no Wi-Fi at all. Which it’s not helpful as my partner works from home.

Reference number - s2420951

The man who sorted the WiFi was amazing, very professional and friendly. Thanks again

Excellent service and engineers very professional

Overall was done neatly, still waiting on my router

The engineers who attended to install the full fibre system were both extremely professional, keeping me informed of every step of the operation, highly efficient and will certainly recommend to anyone interested in improving their broadband

Micheal Thomson 314167 was very pleasant, professional, competent and informative.

So far, so good! We’ve only had this broadband provider for 3 days, and my experience has been positive. I signed up for the 1 Gbps package, and although I’m not getting the full speed yet, perhaps I need to give it a little more time to see how it performs. Even so, it’s already better than my previous provider.

I also got a great introductory offer, making it much cheaper than other providers I compared. I’m particularly happy with the engineer who installed the fibre broadband. The installation was neat and tidy, and the cables were fitted very professionally.

Overall, I’m happy with the service so far and hope it continues this way!

Engineers did a great job! Also communicative and friendly guys.