CityFibre Avis 

26 572
•
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Will and Reese were polite and friendly and did a great job installing our broadband. One small suggestion would be to wear shoe covers indoors, as they were wearing heavy work boots. Dust sheets... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

⭐⭐⭐⭐⭐ Absolutely brilliant internet Switched to City Fibre and what a difference! Super fast speeds, no buffering at all, even with everyone streaming and working from home. Connection is rock solid... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great service from Tonderai and Micheal who came in later as an extra pair of hands. Tonderai arrived right on time, explained all the steps very well and successfully tested the network in the end. B... Voir plus

Noté 4 sur 5 étoiles

After an early glitch over messaging about the arrival time of the engineer, a different engineer arrived within the scheduled time frame and talked me through the entire setup. He was friendly, poli... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Entrepreneur spécialisé dans les télécommunications
  2. aussi dans
  3. Service internet et téléphone

À propos de CityFibre

Écrit par l'entreprise

Transforming the UK's Digital Infrastructure.

CityFibre is the UK’s largest independent Full Fibre infrastructure platform. We provide digital infrastructure that enables our wholesale customers to provide ultra-fast, reliable and futureproof broadband, ethernet and 5G services to homes and businesses and other sites such as schools, hospitals and GPs surgeries. We also provide our wholesale customers with engineer services to support fibre installation and fault fixing for their customer base.

Having already announced 285 cities, towns and villages that will receive a transformational digital upgrade as part of our nationwide rollout, we are trusted by major Internet Service Providers and mobile operators including TalkTalk, Three, Vodafone and Zen and is actively supporting a new generation of smaller regional ISPs dedicated to delivering Full Fibre Broadband.

CityFibre is based in London and is owned by Antin Infrastructure Partners, Goldman Sachs Asset Management, Mubadala Investment Company and Interogo Holding.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

27 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 99 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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4,7

Tous les avis

(26 572)

4 816 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Fantastic service

Engineer was polite and professional. Installation done really quickly. Very happy with this provider.

2 octobre 2026
Avis spontané
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Réponse de CityFibre

Thank you for your positive review!

Noté 4 sur 5 étoiles

The City Fibre team were very…

The City Fibre team were very professional and courteous. They fully explained and we agreed on the entire installation process. I would highly recommend the service provider.

2 octobre 2026
Avis spontané
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Réponse de CityFibre

Thank you for your feedback Alexandra!

Noté 5 sur 5 étoiles

Cityfibre were amazing

Cityfibre were amazing. Good communications throughout the process, arrived exactly when expected and were respectful of my property leaving it clean and tidy afterwards. The engineers explained everything perfectly and tested everything was working before they left. Thank you so much. 10/10.

2 octobre 2026
Avis spontané
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Réponse de CityFibre

Thank you for your positive review! The feedback is appreciated.

Noté 5 sur 5 étoiles

Positive experience.

Politness. Told me everything that would be done and they left everything clean.

2 octobre 2026
Avis spontané
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Réponse de CityFibre

Thank you for your positive review Eileen!

Noté 1 sur 5 étoiles

What a joke this company is

What a joke this company is . Under no circumstances must you allow the labourers installing the fibre to your house to work unsupervised. They left the excess fibre cable that wouldn’t fit in the junction box rolled up and stuffed behind the downpipe. The cable running up the wall has three clips on it. One at the bottom of the wall and one half way up, (about 3 mtrs apart) and one at the top. The cable is flapping about in the wind. They cut the Ethernet cable that goes to my external access point and as a result knocking my security cameras offline. I had to get a new cable fitted by an electrician from the access point outside to the router inside, as this company said it would take them ten days just to respond. I will be reporting it to the ombudsman as this sort of workmanship is totally unacceptable. I will also be taking legal action to recover my out of pocket expenses and compensation for the time I have had to spend putting this mess right. Stay clear of this bunch of cowboys.

1 octobre 2026
Avis spontané
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Réponse de CityFibre

Hello Ricardo

We are sorry to hear that you've not had a positive experience with us.

We have sent you an email via Trust Pilot to request further information.

Once we have this information from you, we'll investigate this for you.

Noté 5 sur 5 étoiles

"Had my CityFibre installation done…

"Had my CityFibre installation done today and I couldn't be more impressed. The engineer was punctual, very polite, and really knew his stuff. He explained the setup clearly, kept everything tidy, and showed total respect for my new home. Top-class customer service!"

2 octobre 2026
Avis spontané
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Réponse de CityFibre

Thank you for your positive review! The feedback is appreciated.

Noté 5 sur 5 étoiles

Polite and efficient

Polite, considerate work-people who took time to discuss all aspects of the installation and explained all operations after completing and checking their work. Worked very efficiently together. Left everything clean and tidy afterwards.

1 octobre 2026
Avis spontané
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Réponse de CityFibre

Thank you for your positive review! We are grateful for the feedback provided.

Noté 5 sur 5 étoiles

Friendly engineer

Really friendly engineer got us all sorted - no issues.

1 octobre 2026
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Réponse de CityFibre

Thank you for your positive review!

Noté 5 sur 5 étoiles

I had a pretty positive experience…

I had a pretty positive experience maybe I'm reviewing a bit early maybe not but either way, the wifi is perfect, im getting what I was promised with Zen Internet, cityfibre's workers were really nice, made sure everything was working fine before they left. They leave a mess either and also they set the router up for us aswell, I thought we qould have to do it but they just left it there ready for us and less work for us to really so, quick as well only took about an hour maybe slightly more but it was perfect.

1 octobre 2026
Avis spontané
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Réponse de CityFibre

Thank you for your positive review, we appreciate the feedback!

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