Will and Reese were polite and friendly and did a great job installing our broadband. One small suggestion would be to wear shoe covers indoors, as they were wearing heavy work boots. Dust sheets... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Will and Reese were polite and friendly and did a great job installing our broadband. One small suggestion would be to wear shoe covers indoors, as they were wearing heavy work boots. Dust sheets... Voir plus
L'entreprise a répondu
⭐⭐⭐⭐⭐ Absolutely brilliant internet Switched to City Fibre and what a difference! Super fast speeds, no buffering at all, even with everyone streaming and working from home. Connection is rock solid... Voir plus
L'entreprise a répondu
Great service from Tonderai and Micheal who came in later as an extra pair of hands. Tonderai arrived right on time, explained all the steps very well and successfully tested the network in the end. B... Voir plus
After an early glitch over messaging about the arrival time of the engineer, a different engineer arrived within the scheduled time frame and talked me through the entire setup. He was friendly, poli... Voir plus
L'entreprise a répondu
Écrit par l'entreprise
CityFibre is the UK’s largest independent Full Fibre infrastructure platform. We provide digital infrastructure that enables our wholesale customers to provide ultra-fast, reliable and futureproof broadband, ethernet and 5G services to homes and businesses and other sites such as schools, hospitals and GPs surgeries. We also provide our wholesale customers with engineer services to support fibre installation and fault fixing for their customer base.
Having already announced 285 cities, towns and villages that will receive a transformational digital upgrade as part of our nationwide rollout, we are trusted by major Internet Service Providers and mobile operators including TalkTalk, Three, Vodafone and Zen and is actively supporting a new generation of smaller regional ISPs dedicated to delivering Full Fibre Broadband.
CityFibre is based in London and is owned by Antin Infrastructure Partners, Goldman Sachs Asset Management, Mubadala Investment Company and Interogo Holding.
15 Bedford Street, WC2E 9HE, London, Royaume-Uni
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Engineer was polite and professional. Installation done really quickly. Very happy with this provider.

Réponse de CityFibre
The City Fibre team were very professional and courteous. They fully explained and we agreed on the entire installation process. I would highly recommend the service provider.

Réponse de CityFibre
Cityfibre were amazing. Good communications throughout the process, arrived exactly when expected and were respectful of my property leaving it clean and tidy afterwards. The engineers explained everything perfectly and tested everything was working before they left. Thank you so much. 10/10.

Réponse de CityFibre
Really good service I highly recommend

Réponse de CityFibre
Politness. Told me everything that would be done and they left everything clean.

Réponse de CityFibre
Thank you very much to the boys fantastic job they did very happy with they work

Réponse de CityFibre
What a joke this company is . Under no circumstances must you allow the labourers installing the fibre to your house to work unsupervised. They left the excess fibre cable that wouldn’t fit in the junction box rolled up and stuffed behind the downpipe. The cable running up the wall has three clips on it. One at the bottom of the wall and one half way up, (about 3 mtrs apart) and one at the top. The cable is flapping about in the wind. They cut the Ethernet cable that goes to my external access point and as a result knocking my security cameras offline. I had to get a new cable fitted by an electrician from the access point outside to the router inside, as this company said it would take them ten days just to respond. I will be reporting it to the ombudsman as this sort of workmanship is totally unacceptable. I will also be taking legal action to recover my out of pocket expenses and compensation for the time I have had to spend putting this mess right. Stay clear of this bunch of cowboys.

Réponse de CityFibre

Réponse de CityFibre
"Had my CityFibre installation done today and I couldn't be more impressed. The engineer was punctual, very polite, and really knew his stuff. He explained the setup clearly, kept everything tidy, and showed total respect for my new home. Top-class customer service!"

Réponse de CityFibre
Polite, considerate work-people who took time to discuss all aspects of the installation and explained all operations after completing and checking their work. Worked very efficiently together. Left everything clean and tidy afterwards.

Réponse de CityFibre
Polite and professional engineers a credit to the company.

Réponse de CityFibre
Would highly recommend this service very quick and easy and most reliable

Réponse de CityFibre
Very professional and excellent work by extremely skilled personnel

Réponse de CityFibre
The guys who installed were polite and listened well to what I wanted. The broadband was ready to go immediately without the 24 hour delays I had experienced with previous providers.

Réponse de CityFibre
The whole reason I went to city fiber was it was brought in by the government to keep the costs down.

Réponse de CityFibre
Very friendly and experienced engineers and they explained all the procedures before they started.

Réponse de CityFibre

Réponse de CityFibre
I had a pretty positive experience maybe I'm reviewing a bit early maybe not but either way, the wifi is perfect, im getting what I was promised with Zen Internet, cityfibre's workers were really nice, made sure everything was working fine before they left. They leave a mess either and also they set the router up for us aswell, I thought we qould have to do it but they just left it there ready for us and less work for us to really so, quick as well only took about an hour maybe slightly more but it was perfect.

Réponse de CityFibre
Great service from when i called them up till they finished the installation 1st class 👏

Réponse de CityFibre
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.