CityFibre Avis 

26 572
•
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Will and Reese were polite and friendly and did a great job installing our broadband. One small suggestion would be to wear shoe covers indoors, as they were wearing heavy work boots. Dust sheets... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

⭐⭐⭐⭐⭐ Absolutely brilliant internet Switched to City Fibre and what a difference! Super fast speeds, no buffering at all, even with everyone streaming and working from home. Connection is rock solid... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great service from Tonderai and Micheal who came in later as an extra pair of hands. Tonderai arrived right on time, explained all the steps very well and successfully tested the network in the end. B... Voir plus

Noté 4 sur 5 étoiles

After an early glitch over messaging about the arrival time of the engineer, a different engineer arrived within the scheduled time frame and talked me through the entire setup. He was friendly, poli... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Entrepreneur spécialisé dans les télécommunications
  2. aussi dans
  3. Service internet et téléphone

À propos de CityFibre

Écrit par l'entreprise

Transforming the UK's Digital Infrastructure.

CityFibre is the UK’s largest independent Full Fibre infrastructure platform. We provide digital infrastructure that enables our wholesale customers to provide ultra-fast, reliable and futureproof broadband, ethernet and 5G services to homes and businesses and other sites such as schools, hospitals and GPs surgeries. We also provide our wholesale customers with engineer services to support fibre installation and fault fixing for their customer base.

Having already announced 285 cities, towns and villages that will receive a transformational digital upgrade as part of our nationwide rollout, we are trusted by major Internet Service Providers and mobile operators including TalkTalk, Three, Vodafone and Zen and is actively supporting a new generation of smaller regional ISPs dedicated to delivering Full Fibre Broadband.

CityFibre is based in London and is owned by Antin Infrastructure Partners, Goldman Sachs Asset Management, Mubadala Investment Company and Interogo Holding.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

27 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 99 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,7

Tous les avis

(26 572)

4 816 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Thanks Javid!

Javid fitted my fibre broadband. He was very quick and the job was done in much less time than the information tells you. Would have no issues recommending City Fibre for installing your full fibre. Thanks Javid!

21 septembre 2026
Avis spontané
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Réponse de CityFibre

Thank you for your positive review, we appreciate the feedback.

Noté 5 sur 5 étoiles

They will wear overshoes and will make sure everything is right for the costumer

The two lads that came to and did my install were polite and considerate as they helped me understand what they were doing they wore overshoes on their shoes they were so pacient where others might not of been but they did it I’d 100% recommend city fibre for Wi-Fi installation they cleaned up after their mess it took a matter of I’d say around 1hr -1hr 30mins to do the install all together very happy

2 octobre 2026
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Réponse de CityFibre

Thank you for your positive review! The feedback is appreciated.

Noté 5 sur 5 étoiles

The engineer was excellent

The engineer was excellent, a Portuguese guy who explained everything pertaining to the install completely and succinctly. Service since the install is marvellous, twice as fast as my last provider. 5*.

1 octobre 2026
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Réponse de CityFibre

Thank you for your positive review Paul!

Noté 5 sur 5 étoiles

Efficient

Efficient, clear on process, fast and tidy. Very good.

2 octobre 2026
Avis spontané
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Réponse de CityFibre

Thank you for your positive review!

Noté 1 sur 5 étoiles

This is the worse company

This is the worse company, in all my 81 years, I have ever had the misfortune to deal with .Incompetent staff, bad workmanship,non existent customer service and not fit for purpose !

17 juillet 2026
Avis spontané
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Réponse de CityFibre

Hello Wendy

We are sorry to hear that you've not had a positive experience with us.

We have sent you an email via Trust Pilot to request further information.

Once we have this information from you, we'll investigate this for you.

Noté 5 sur 5 étoiles

The communication leading up to the…

The communication leading up to the installation date was brilliant.
Each of the engineers were polite.
David that carried out the installation was polite and friendly.
Really clean worker too.
Thank you City Fibre

2 octobre 2026
Avis spontané
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Réponse de CityFibre

Thank you for your positive review Sandra. The feedback is appreciated.

Noté 5 sur 5 étoiles

Fast and very well organized

Fast and very well organized; the engineer arrived on time, and the work was done cleanly and without issues. Excellent service—I would gladly recommend them to everyone

2 octobre 2026
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Réponse de CityFibre

Thank you for your positive review Igor.

Noté 5 sur 5 étoiles

City Fibre a good installation

The City Fibre engineer, Mohammed was excellent and carried out the installation to a very high standard. He kept me fully informed during all the stages of installation. During the run up to the installation City Fibre advised me to what to expect and what I needed to do during the day of installation. Whilst it is early days I am very pleased with my transfer to Vodafone Broadband aided by City Fibre.

2 octobre 2026
Avis spontané
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Réponse de CityFibre

Thank you for your positive review Nigel. The feedback is appreciated.

Noté 5 sur 5 étoiles

Excellent service


The City Fibre engineers rang my doorbell as the window for the installation opened. They had called ahead, I had a text from CF at the same time to confirm his arrival, I thought this was unnecessary at the time, however on reflection this was a security measure confirming I had left the right people into the house. Casey the engineer was extremely helpful and stayed after he had finished his installation to ensure we had a working connection. Both Casey and his colleague worked efficiently and quickly. They have made a very neat job do connections and installation the fibre.

2 octobre 2026
Avis spontané
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Réponse de CityFibre

Thank you for your positive review John. We are grateful for the feedback you have provided.

Noté 5 sur 5 étoiles

Routine job

Routine job, done without drudgery

1 octobre 2026
Avis spontané
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Réponse de CityFibre

Thank you for your positive review!

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