I purchased the original hair straightener and I am extremely pleased with it. I have never owned a straightener before, thinking that it could make my hair frizzy or damage it. The Cloud 9 straight... Voir plus
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Lisez les avis des autres
The product was delivered in excellent condition. Blowing strength wasn't as strong as I would like it, but still manageable, as I have fine hair. Thicker hair might struggle. Still practicing use of... Voir plus
L'entreprise a répondu
Exceptional customer service with all my research prior.. and then receiving the product is a top quality. I love using it cuts a time down in half and the mini hairdryer has good mini impact of heat... Voir plus
My first order was lost by Australia Post Cloud 9 tried to find it but to no avail so they replaced the order straight away with a little extra and express post . Customer service was great and I abso... Voir plus
À propos de l'entreprise
- Magasin de produits capillaires
- Fournisseur de produits de beauté
- Magasin d'électronique
- Magasin de produits de beauté
- Service de réparation du petit électroménager
À propos de CLOUD NINE
Écrit par l'entreprise
IT’S TIME TO DO RIGHT BY OUR HAIR, RIGHT?
At CLOUD NINE, we are unstoppable. Leading a revolution in hair and beauty. From innovation in technology to a commitment to create a greener supply chain, we are changing the future of hair and won't stop until we get there.
REVOLUTIONARY
Our radical, revolutionary technology ensures that you never have to compromise on your hair's health and style, no matter what products you use.
SUSTAINABLE
We’ve launched the industry’s first iron recycling scheme and our commitment to sustainability doesn’t stop there.
Whatever your hair type, whatever your look, we’ve created products that get your kind of style, to leave you feeling unstoppable.
CLOUD NINE Guarantee
45 DAY Money Back Guarantee
If for any reason you wish to return a product that you have recently purchased from cloudninehair.com.au, your order is covered by our 45-day money back guarantee.
Coordonnées de contact
4,7
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Réponse de CLOUD NINE
Thank you Sandra for sharing your 5* review. We're so happy to hear you enjoyed our fast deliveries! We appreciate your kind words.
Cloud Nine x
Réponse de CLOUD NINE
Hi Katherine, we're so happy to hear that you found it easy to communicate with us and that your delivery was fast! Thank you for your wonderful 5-star review. Cloud Nine x
Réponse de CLOUD NINE
Hi Shontae, this is wonderful to hear! Thank you, Cloud Nine x
Ordered my Cloud Nine straightener…
Ordered my Cloud Nine straightener direct from the company. Delivery was fast. Had a query and emailed customer service; got a reply within 24hours and query was attended to and resolved immediately. Great company to deal with.
27 août 2026
Réponse de CLOUD NINE
Hi Evie, thank you for sharing your positive experience! We're so glad to hear that your Cloud Nine straightener arrived quickly and that our customer experience team was able to resolve your query efficiently. We appreciate your kind words. Cloud Nine x
Great for my fine hair smells wonderful…
Great for my fine hair smells wonderful super soft I use twice a week great for my Hair and Lifestyle
27 août 2026
Réponse de CLOUD NINE
Hi Louise, thank you for your wonderful 5-star review! We're so happy to hear that our product is great for your fine hair. It's fantastic that it leaves your hair super soft and fits perfectly into your lifestyle! Cloud NIne x
Easy to use website
Easy to use website , product is great and the delivery was excellent . I received it within 48 hours of ordering and I did so on a weekend
24 août 2026
Réponse de CLOUD NINE
Hi Deb, thank you for your fantastic 5-star review! We're so happy to hear that you found our website easy to use, love the product, and were impressed with the excellent delivery speed, even on a weekend! Cloud Nine x
I only have to do it once and it…
I only have to do it once and it lasts. Really happy with it
21 août 2026
Réponse de CLOUD NINE
Hi Vicki, we are so happy to hear that our product is working well for you and provides lasting results. We appreciate your positive feedback! Cloud Nine x
My purchase was straight forward…
My purchase was straight forward online. Have used the brush dryer for the first time, easy to use love the look of my hair straightener can’t wait to use. Love the bonus brush and comb so soft. Impressed with the quiz on my hair type to know what temp to use.
Embarrassed to admit that l have been cooking my hair for along time. Am going to take advantage of recycling my old straightener through cloud nine, a big incentive to buy cloud nine.
27 août 2026
Réponse de CLOUD NINE
Hi Jane, thank you for sharing your 5* feedback. We're so happy to hear you had such a straightforward online experience and are loving your new Hot Air Brush! It's wonderful that you found the hair quiz helpful and are excited about your new straightener. We appreciate you choosing us for recycling your old one! Cloud Nine x
Love my straightener
Love my straightener. Second one I’ve purchased within the last few years
27 août 2026
Réponse de CLOUD NINE
Hi Rhijarn, we're so happy to hear you love our straightener and are a returning customer! Thank you for your continued support. Cloud Nine x
Delivered as promised
Delivered as promised, mini great size for short hair easy to use and great results
26 août 2026
Réponse de CLOUD NINE
Hi Ruth, thank you for your fantastic feedback. We are very happy to hear that your order arrived as promised and that you are loving the results with your new mini iron! Thank you again for the wonderful feedback. Cloud Nine x
Not ideal for professional use, even low volume.
The volumisers looked great in the salon but the style did not hold. The smoothing nozzle did not concentrate enough airflow for efficient smooth styling and took a long time to dry. The dryer was louder and heavier than expected. The diffuser was too small and airflow too strong even on the lowest setting for effective diffuse drying. One positive is the dryer did appear to dry the inside of curl clumps more efficiently than other blowdryers.
21 août 2026
Réponse de CLOUD NINE
Hi Wesley, thank you, we appreciate you sharing your detailed feedback regarding your experience. We are sorry to hear that the styling attachments and the dryer's performance didn't meet your expectations for hold, airflow, and noise. We are, however, glad to know that you found it effective in drying curl clumps. We are always working to improve our products and your comments will be fed back to our Product Development Team. Cloud Nine x
Réponse de CLOUD NINE
Hi, thank you for your wonderful 5-star review! We are so pleased to hear that you had such a positive experience with our delivery, product, and customer service. Cloud Nine x
Should have purchased years ago
Service was excellent and I love my wide iron. Will definitely be buying more products.
17 août 2026
Réponse de CLOUD NINE
Hi Tracy, thank you for your wonderful 5-star review! We're so happy to hear you had excellent service and are loving your wide iron. We truly appreciate your kind words. Cloud Nine x
My hair straightener stopped working…
My hair straightener stopped working and it was quickly replaced under warranty, it was an easy and fast process.
20 août 2026
Réponse de CLOUD NINE
Hi Belinda, thank you for sharing your feedback following your recent warranty claim. We are delighted our Customer Experience team were able to help you so quickly. Cloud Nine x
Should have ordered the wider plate…
Should have ordered the wider plate straightener. It’s a great product overall but wish I could swap it for the wider one
25 août 2026
Réponse de CLOUD NINE
Hi Keiran, we appreciate your feedback and are glad you find the straightener a great product. If your order was placed within our 45 day returns period and you would like any help with a return then please do reach out to our Customer Experience Team who will be happy to help. Cloud Nine x
Takes me longer to straighten my hair…
Takes me longer to straighten my hair than my current straightener. Thought it’ll be exceptional…. Let down and not sure if I’d pay again for a Cloud Nine.
20 août 2026
Réponse de CLOUD NINE
Hi Erica, thank you for taking the time to share your feedback. We are very sorry to hear that you aren't getting the results we would expect. One of our Customer Experience Team will reach out to you privately to help you further. Cloud Nine x
Réponse de CLOUD NINE
Hi Courtnee, thank you so much! Cloud Nine x
Réponse de CLOUD NINE
Hi Karen, thank you for your 5* feedback! We're delighted that you are finding your irons so easy to use. Cloud Nine x
I ordered the wide irons with the free…
I ordered the wide irons with the free hot air brush but got charged for both 🤔
Haven’t used the product yet as it’s a gift for my daughter
19 août 2026
Réponse de CLOUD NINE
Hi Rebecca, thank you for your feedback, however we are very sorry for any confusion regarding the value of your order. Having looked into this we can see that you have received the Hot Air Brush as a free gift with no charge applied. One of our Customer Experience Team will reach out to you privately to help you further. Cloud Nine x
Replacement
I was a bit bummed that I dropped my 4 year old straightener whilst hot, I thought she had more life left in her, but she was no longer destined for the straight hair life. I contacted Cloud 9 who promptly assisted me in purchasing my new straightener, with some discount which help massively as my warranty has ran out. They posted my new device so quickly with it arriving the very next day!
27 août 2026
Avis spontané
Réponse de CLOUD NINE
Hi Ash, we're so happy to hear that our team was able to assist you quickly after your straightener took an unexpected tumble! It's wonderful that we could help you get a new one so swiftly. We appreciate your kind words. Cloud Nine x
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