Coucouintimates Avis 

The team were super attentive and helpful when I noticed a small defect in one of the items I purchased. They were super quick to help and very kind. A special shout out to Hannah. Thank you :)

Customer servicve was excellent at replacing a product that was faulty. Super sweet and fast communication. Their products are also super cute!

Very disappointed about the customer service….
I ordered for £150 worth of lingerie. The website says that if not home they will do 3 attempts… only to find out my parcel was delivered and left outside of my house and STOLEN.
Contacted support team straight away to resolve the issue (26/03/26), but still haven’t received a response from them (30/03/2026).
Can’t judge on the products but the customer service is bad enough to not order and for the money lost.
At that cost, it’s reasonable to expect all deliveries to require a signature upon receipt.

01/04/2026 - 6days since the issue was raised and no response receive from customer service. However, they do send me lot of ad mails….

07/04/2026 - Still no response from their customer service.

I adore the products, have bought a few different long sleeves now and a crop top

Customer service went out their way to help me exchange a sale item which they didn’t have to do - thank you so much!

Customer service worked fast and resolved my problem! The products were a bit smaller than anticipated, so I would size up next time.

I love Coucou with all my heart and have been following the brand since the very beginning. I slowly built a collection of their organic cotton pieces and now own a lovely bunch. These pieces have become absolute staples of my wardrobe, they go from my body to the wash and back onto my body :)
To me this brand has such integrity, I deeply appreciate the values they share through their communication, ethical practices and aesthetics. Wearing Coucou in my everyday enhances my spirit and makes me feel really good about my feminine perfectly imperfect body.

Please do not buy from this company the bra's are incredibly uncomfortable. The labels are scratchy and even after cutting it out the seams scratch my body. I emailed the customer care team and they point blank refused to entertain me sending back the rest of my order. Love the ethos but for products that are supposed to be for intimate areas they are not fit for purpose. Don't waste your money!

So far I’ve had great experiences all around. I had sizing questions that were answered right away as well as an exchange that also was so simple and handled efficiently. Love to see a company stand by their product and support those who support them 🤎

Their customer service is incredibly friendly and courteous! I had an issue with one of the items of my order - they responded immediately solving the issue within a few hours.

Had an issue with one of my items being ripped straight out of the packaging. Customer service responded very quickly to my email and shipped me a new one immediately!

I LOVE their clothes! Though a bit pricy, they are beautiful, timeless pieces that you can enjoy for many years down the road as opposed to continuously buying fast fashion! Thank you Cou Cou! <3

~Jada :)

I needed to change size after I ordered and customer service was so helpful and quick to respond. My item also arrived in ONE day and was super cute. Thanks a lot xx

Purchased for my daughter for Christmas and didn't receive it for Christmas. Date of purchase: 10th December. Arrived on 30th December. Everything else I've bought internationally has arrived within a week, but Cou Cou was cheap with postage and sent my Christmas gift to my daughter on economy postage

they are absolutely amazing they send fast and the underwear has AMAZING quality! i sadly got one thong that wasn’t true to size so i emailed them and i got a fast reply and they immediately wanted to send me replacement which was send the next day! i definitely recommend coucou for their amazing product and extreamly good client help:))

I can see a lot of reviews speaking about bad customer service and returns.Honestly something changed in this company, because i had to return things 3 times to find what fits me best, and all times they accepted the return super quick and sent the items next day with express delivery which was arriving next day.Honestly in my entire life i have never received a better customer service, and i love all the items from them. Yes you have to pay for postage to return, but no mater if it's even one item, they will delivery back for free and real quick.
Thank you Asya and Hannah for all the assistance, i repeat i never in my life had such good customer service despite all the reviews claiming it's scam, i received all my items and loving them to bits ❤️

Honestly the customer service has been great. Quick email replies - I had to return an order twice they helped me with that. All the products are really good quality and I think the price is worth it.

I've never had to reach out to their customer care because everything has always gone smoothly. Thanks for the cute designs and for always keeping me comfy at night!

Dude if I could do 0 stars I would. I ordered a bunch of shit and it never arrived and no one EVER responded to my email. THIS IS A SCAM DO NOT PURCHASE ANYTHING FROM HERE.

I love this brand, excellent customer service (they are very understanding and very quick). I love the materials, really worth the prices, as it's gonna last and fits perfectly. (Usually I wear XS but I take XXS as it sizes a little big) I love it!!

I had a really difficult situation with our mail carrier incorrectly marking our address as vacant. This was my birthday present so I was really looking forward to this package. I had emailed customer support and they helped me through 3 reorders until I was able to receive the package (we ended up having to open a PO box because our mail carrier was terrible lol). Their products were so soft, luxurious, delicate and amazing! Customer support was so kind, understanding and helpful. It's the best customer service I have ever experienced in my life. This company is so incredible and I will continue to shop here. This overall was a very very very high-quality experience.

Really beautiful products. I had been looking for high quality cotton underwear for ageeees and was so happy with my purchase, such lovely fabrics and pretty designs and I would say very much true to size, so haven't needed to return anything. Quick delivery as well. I will definitely be ordering again.