Amazing customer experience. I had an issue after washing my shirt and it didn't come out like i thought it would. They helped exchange it no issues, and were super friendly and understanding.
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Lisez les avis des autres
Love this company! It’s hard to find 100% organic cotton underwear, let alone ones that are actually cute. I got the pointelle thongs and bralette and they’re soooo cute, comfortable, and high quality... Voir plus
Highest standards of customer service AND clothes that make me feel beautiful, chic and pampered! I needed help with a return issue today and was genuinely amazed by how swiftly, happily, effective... Voir plus
L'entreprise a répondu
Not super comfortable. I know that it is organic cotton and they are intentional about their carbon footprint, but for the price it should be comfortable considering it is largely intimates/loungewear... Voir plus
L'entreprise a répondu
4,1
Bien
89 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Amazing quality
love the quality, all my orders are beautiful.
The customer service team have been responsive and helpful when i've needed to get in touch.
14 mai 2025
Avis spontané
Réponse de Coucouintimates
Thank you so much for the kind words Connie! Happy to hear you are loving your Cou Cou x
Awful return service
Awful return service. I sent back the bras bc they were super tight ($250 of product) received a return confirmation, mailed the bras and emailed them following up, never heard back. Never received a refund. Now I have to contact my bank to initiate a charge back. Total SCAM
3 mars 2025
Avis spontané
Réponse de Coucouintimates
Hi Natasha,
Thank you for taking the time to leave us a review. We have taken the Return Feedback from our customers and are in the process of improving the experience! Hope to make it a better experience on a future order with us! <3
Issues with return
Like others, I had an issue when I needed to return products that were sized incorrectly. After obtaining a return authorization, I mailed the items back and did not hear back. No reply via email after multiple reachouts. Have to contact my credit card company for chargeback.
22 janvier 2025
Avis spontané
Réponse de Coucouintimates
Hi Fluffy,
We appreciate your feedback on our current Returns Process. We are in the process of updating this to ensure a seamless experience for the customer - hope to make it up to you on a future shop with us! x
Don’t bother if you might need to…
Don’t bother if you might need to return or exchange. The products themselves are amazing but the customer service is awful. No one ever gets back to you unless you reach out on instagram which is odd. I’ve been waiting nearly 2 months for a return and had originally tried disputing it but was told the return wasn’t going through because of the dispute so I had to cancel that. Did it and still no refund. Reached out, and they didn’t have a clue. Reached out about 3 more times and still no answer or refund. Actually ridiculous and a bit scammy.
17 décembre 2024
Avis spontané
Réponse de Coucouintimates
Hi Janna,
We are so sorry to hear about your experience with us and appreciate you taking the time to leave us a review. I'd like to acknowledge it is not often we deal with a dispute refund and the situation was definitely a learning experience for our team. Your feedback is greatly appreciated and will be reviewed in order to ensure we can improve in the future! x
Zero customer service, incomplete order delivered
It's very sad and unprofessional that they still can't reply to my email for over a month and a half and after reminding them with a second email. Some of the stuff were not delivered in the order (they had an offer on their website - order a product and get a pointelle scrunchie as a gift, which they never delivered to me).
14 janvier 2025
Avis spontané
Réponse de Coucouintimates
Hi Helen,
Thank you for taking the time to leave us a review. We are so sorry the Gift With Purchase was missing from your order :( We hope we are able to mend this on a future order with us! Is there any chance you could send us any information that would help us identify your customer profile? <3
Customer services non existent
Customer services non existent. Half of order arrived three weeks late…no communication, no response. Potential for a great brand ruined
14 décembre 2024
Avis spontané
Réponse de Coucouintimates
Hi Ollie,
Thanks for taking the time to leave us a review. We are so sorry to hear about your experience with us! Hope we can come to a resolution for you from this previous order. Is there any chance you could send us any information that would help us identify your customer profile? Would love to opportunity to make this up to you x
THE ABSOLUTE WORST CUSTOMER SERVICE
THE ABSOLUTE WORST CUSTOMER SERVICE. my package was no where to be found and their customer service failed to assist me. it’s been almost a week since it was claimed delivered and they’re response to me was that “it was marked delivered pre-maturely and that it should arrive the next business day.” Next business day came and it never arrived.
I wanted so much to love their stuff but they are so awful!
Never trusting them again.
11 octobre 2024
Avis spontané
Réponse de Coucouintimates
Hi Lupita,
Thank you for taking the time to leave us a review. We are so sorry to hear about the delivery issue on your previous order with us! Completely understand how frustrating it can be dealing with a misdelivered parcel and hope we are able to make this up to you on a future order with us. Is there any chance you could send us any information that would help us identify your customer profile? Your feedback is greatly appreciated and will be reviewed in order to ensure we can improve in the future x
Terrible customer service, no response
Terrible customer service in London office.
They promised to proceed a refund of my return, but been ignoring my messages for a week now.
I would not recommend ordering their products to the UK if you don’t want to have such a headache.
14 octobre 2024
Avis spontané
Réponse de Coucouintimates
Hi Viktoriia,
Thank you for taking the time to leave us a review. We appreciate the feedback on the Return Process and are actively taking steps to ensure the process is effortless for the customer. Hope we are able to make this experience up to you on a future order with us <3
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