Amazing customer experience. I had an issue after washing my shirt and it didn't come out like i thought it would. They helped exchange it no issues, and were super friendly and understanding.
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Love this company! It’s hard to find 100% organic cotton underwear, let alone ones that are actually cute. I got the pointelle thongs and bralette and they’re soooo cute, comfortable, and high quality... Voir plus
Highest standards of customer service AND clothes that make me feel beautiful, chic and pampered! I needed help with a return issue today and was genuinely amazed by how swiftly, happily, effective... Voir plus
L'entreprise a répondu
Not super comfortable. I know that it is organic cotton and they are intentional about their carbon footprint, but for the price it should be comfortable considering it is largely intimates/loungewear... Voir plus
L'entreprise a répondu
4,1
Bien
89 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Customer service was helpful when I had…
Customer service was helpful when I had an issue with a discount code on my order and they replied quickly! I love my Cami Slip dress so much and have worn it a lot already. I did however experience some shrinkage when I washed it for the first time. Only a little bit so I will be sizing up for any future purchases.
20 août 2025
Avis spontané
Réponse de Coucouintimates
Hi Taylor,
Thanks so much for the feedback! Happy to hear the Cami Slip is becoming a staple in your wardrobe <3
would recommend!
Customer service is quick with replies, quick shipment & delivery, and love their products <3
28 août 2025
Avis spontané
Réponse de Coucouintimates
Thanks so much for the kind words! We are so happy to hear you are loving your Cou Cou <3
I've honestly never written a bad…
Ok so I wrote a previous review as I hadn’t received my package and wasn’t getting any updates from the company but it has since been sorted. While there was a substantial delay in a response, I’m happy that it was eventually worked out and my package was found. Crisis averted, and the quality of the items are nice and comfortable.
17 août 2025
Avis spontané
Réponse de Coucouintimates
Hi Amelia,
Thanks for taking the time to leave us an updated review. Shipping issues can be so frustrating and we appreciate you allowing us to resolve this for you! Hope to make up the experience on a future order with us x
amazing quality clothes and excellent…
amazing quality clothes and excellent customer service.
23 juillet 2025
Avis spontané
Réponse de Coucouintimates
Appreciate you taking the time to review us Mabel! Happy to hear you are loving your Cou Cou xx
My merchandise was returned back to…
My merchandise was returned back to coucou because DHL could not find my address. They acknowledged it was sent back and offered to send a replacement package. That was two weeks ago, they are no longer responding to my emails. I am out almost $400—terrible customer service and thieves.
1 juillet 2025
Avis spontané
Réponse de Coucouintimates
Hi Natalie,
Thank you for taking the time to write us. We are so sorry again for the delivery issues you faced on your order! Shipping issues are never fun, and we appreciate your patience so much while our team worked to re-send your package once it arrived back to us. Glad to see it has since delivered - Hope we can make up the experience to you on a future order with us! x
Ordered two items in May and needed to…
Ordered two items in May and needed to return one. Despite the item being delivered back to them and me sending three follow up emails about it, I’ve heard nothing back and have received no refund. Yet I get marketing emails every day… That kind of customer service makes me never want to purchase again, regardless of the products.
10 juillet 2025
Avis spontané
Réponse de Coucouintimates
Hi Aisley,
Appreciate you taking the time to leave us a review. We are so sorry to hear about your experience with us! We have taken the feedback on our Returns Process and are working to make this much more seamless in the near future. Hope we are able to make this up to you on the next one x
Love!
Love all of the clothes - great fit and so comfy. Customer service was very helpful and responsive.
26 juin 2025
Avis spontané
Réponse de Coucouintimates
Thanks so much for the review Arianna! We are so happy to hear you are loving all of your Cou Cou x
I love this brand!
I love this brand!! They have the best sleep wear items and outfits that are so comfy and nice to lounge in. I needed to get a different size in a pair of shorts and customer service was fast and friendly! I buy CouCou for all my girlfriends. It’s such a great gift!!
26 juin 2025
Avis spontané
Réponse de Coucouintimates
So happy to hear we were able to assist with an exchange! Amazing to hear you are enjoying being comfy in your Cou Cou! Thank you for taking the time to leave us a review Gianna x
Reached out to customer service and…
Reached out to customer service and chased - no response. Customer support completely ignored my question.
31 mai 2025
Avis spontané
Réponse de Coucouintimates
Hi!
Thanks for taking the time to leave us a review. We are so sorry to hear about your experience with us! Hope we can help here and resolve any issues you are facing. Is there any chance you could send us any information that would help us identify your customer profile? Would love to opportunity to make this up to you x
10/10 Super cute
Clothing: 5/5
Super cute and comfy. Definitely on the pricey side but I've had other pointelle dupes from other companies and they don't match in comfort and quality to coucou
Customer service: 5/5
After a mixup with my order, they did more than enough to make it right! Really good and responsive customer service, honestly the best I've had. Just a tip though, they are definitely more responsive on insta than on email!
1 juin 2025
Avis spontané
Réponse de Coucouintimates
Rhea, Thank you for the opportunity to fix the issue on your order! We appreciate it so much x
Absolutely love this brand
Absolutely love this brand! Everything I bought was very comfortable and the fit is perfect. The quality was what really sold me, so soft and well made which hasn’t always been easy for me to find, and the service is excellent. So glad I found Cou Cou!
25 mai 2025
Avis spontané
Réponse de Coucouintimates
Hi Kathy! Thank you for taking the time to leave such a sweet review. So happy to hear you are loving your Cou Cou x
Great and unique products, would purchase again
I have ordered from them to Canada a few times now; their products are beautiful quality, wash well, and they use sustainable fabrics (primarily organic cotton, I prefer the Pointelle collection). I have bought some ‘dupes’ that were cheaper but the quality was just not the same. I have had problems with orders, mostly shipping issues; however, they have resolved any issues with my orders in what I feel is fair and in a timely fashion. Although their products are not cheap, their quality in my opinion is worth it. I will continue to purchase directly from their website in the future even if it takes longer to make it to my country as I trust and appreciate their kind customer service.
20 mai 2025
Avis spontané
Réponse de Coucouintimates
Hi Katie,
Thank you for taking the time to leave us such a thoughtful review. We understand how frustrating shipping delays/issues can be and appreciate your patience while we helped you resolve the delivery! <3
Such gorgeous items and great quality
Such gorgeous items and great quality. I ordered a size too small so I contacted customer services who sent me the next size up straight away, amazing customer services. Highly recommend 🤍✨
14 mai 2025
Avis spontané
Réponse de Coucouintimates
So happy we were able to help you with an exchange Gill! Thank you for taking the time to leave us a review xx
Quick delivery, Awesome dresses
Quick delivery, high quality products, great dress designs.
13 avril 2025
Avis spontané
Réponse de Coucouintimates
Hi Alyssa,
Appreciate you taking the time to leave us a kind review! Thank you so much for your support <3
Amazing quality and quick shipping
Amazing quality and quick shipping - absolutely love this brand.
12 mai 2025
Avis spontané
Réponse de Coucouintimates
Hi Georgia,
Thank you for the kind words on your review! So happy to hear you are loving on your Cou Cou Intimates <3
Spectacular give me 14 of em
Beautiful, staple pieces that are so well made I keep coming back for more. Wish I could have every piece on the site.
14 mai 2025
Avis spontané
Réponse de Coucouintimates
SO delighted to hear how much you are loving your Cou Cou Intimates. Thank you for taking the time to leave us such a kind review <3
Beautiful web site
Beautiful web site. Easy to find the gift vouchers. Friends and family worldwide delighted by the gift and the wide choices. Prompt delivery.
3 mai 2025
Avis spontané
Réponse de Coucouintimates
Thank you for taking the time to leave us a review! So happy to hear that you and your loved ones are enjoying your Cou Cou xx
Great brand
Great brand, beautiful product and brilliant service. Thank you. New favourite!
14 mai 2025
Avis spontané
Réponse de Coucouintimates
Thank you for the kind review Sophie, it is so appreciated. Happy to hear you are loving your Cou Cou <3
Réponse de Coucouintimates
Appreciate you taking the time to write the review Jennie! Thank you for the kind words <3
Helpful customer service
Customer service were really helpful with a sizing question and I love the packaging it arrived in, fits perfectly and feels so special
18 avril 2025
Avis spontané
Réponse de Coucouintimates
Hi Mills,
Happy we were able to assist with the recommendation! Thank you for taking the time to leave us a review <3
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.