We went to view Crane Garden Buildings at Hilliers Garden Centre in Hermitage, Newbury. The advice we received from Ty Beasley was first rate, there was never any hard sell, which we always find off... Voir plus
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Lisez les avis des autres
Staff were very helpful and attentive and reponsive on the show site and on the internet site. The tools to specify our requirements were easy to use. A wide range of buildings on the show site.
L'entreprise a répondu
Richard at the St Albans Cranes site was a fabulous source of information and support throughout the process of deciding what we needed and where. He offered some great advice and recommendations usi... Voir plus
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Saw Crane sheds at a Hilliers garden centre - they looked great. There are onsite advisors. All sheds are custom made in Norfolk. We designed the shed via the website - easy to use. We could choose... Voir plus
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À propos de l'entreprise
À propos de Crane Garden Buildings
Écrit par l'entreprise
Bespoke Designs, Handcrafted for Life
At Crane Garden Buildings, we design, create, and deliver high-quality timber garden buildings, hand-built in Norfolk for over 50 years. All buildings include free delivery & installation as standard. Our range includes garden sheds, summerhouses, garden studios & offices, garden rooms, timber garages and greenhouses. We also have affiliations with the highly regarded National Trust and Royal Horticultural Society (RHS).We have 13 show centres across England with a wide variety of buildings on display to help inspire and show you what is possible in your garden.
Coordonnées de contact
Narford Road, PE32 1JA, King's Lynn, Royaume-Uni
- 01760 444229
- sales@cranegardenbuildings.co.uk
- cranegardenbuildings.co.uk
4,7
Excellent
471 avis
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I had the displeasure of walking into…
I had the displeasure of walking into their site at Notcutts in Tunbridge Wells. Despite spending excess of 3 years in multiple conflict zones I have never been made to feel less welcome. Not sure who manages their customer service training but lady at this particular location needs a refresher course.
21 juillet 2026
Avis spontané
Réponse de Crane Garden Buildings
Dear Robert,
I am very sorry to read this. Providing a warm welcome to every visitor is something we take seriously, so I appreciate you reaching out to share your experience.
I'd really appreciate the opportunity to understand what happened and address your concerns.
If you would be willing to, please get in touch via the information request I have sent, or you can call our head office team on 01760 444229 and we will investigate right away.
Kind regards,
Gina Mills
National Sales Manager
Having reviewed what we were interested…
Having reviewed what we were interested in before going, we met Jessica who was informative and efficiently answered all our questions which helped us to determine what we needed.
15 juillet 2026
Réponse de Crane Garden Buildings
Hello Timmy,
Thank you for leaving us a 5-star review. We're so pleased Jessica was able to answer all your questions and help you find the right building for your needs. We'll be sure to pass on your kind comments to her.
All the best,
Crane Garden Buildings
A company very worth considering when slecting a quality garden building
Staff were very helpful and attentive and reponsive on the show site and on the internet site.
The tools to specify our requirements were easy to use.
A wide range of buildings on the show site.
15 juillet 2026
Réponse de Crane Garden Buildings
Hello Mike,
Thank you for your wonderful 5-star review. We're delighted to hear you found our team helpful and responsive, both on the show site and online, and that our online design tools made it easy to specify your requirements. It's great to know you enjoyed exploring the range of buildings too.
All the best,
Crane Garden Buildings
Réponse de Crane Garden Buildings
Hello Ali,
Thank you for sharing your feedback in this review. We're so pleased to hear you found our team helpful and friendly, and that you appreciated the clear, transparent pricing.
We hope you continue to enjoy the rest of your journey with us, and we look forward to seeing your garden building installed.
All the best,
Crane Garden Buildings
Excellent website
Excellent website, clearly laid out and an easy navigation to work through. Ordering was very simple and have a great understanding of the process.
14 juillet 2026
Réponse de Crane Garden Buildings
Hello Mark,
Thank you for your wonderful 5-star review. We're delighted to hear you found our website easy to navigate and that the ordering process was so straightforward. We very much look forward to crafting and installing your building.
All the best,
Crane Garden Buildings
The sales experience was very good
The sales experience was very good.
Not so sure about the detailed delivery questionnaire, especially as you have already made a site visit.
10 juillet 2026
Réponse de Crane Garden Buildings
Hello Iain,
Thank you for this review and for leaving your feedback. We're delighted to hear you had a very good sales experience, and appreciate your comments about the delivery questionnaire. It's there to help us double-check every detail before installation, but we understand it can feel repetitive after a site visit. We'll be sure to share your feedback with the team.
All the best,
Crane Garden Buildings
AVOID!!
AVOID!!! Terrible customer service, the actual building is of poor craftsmanship, experienced weeks of delay, people turning up at my home randomly unannounced and once they had my money I heard nothing else from them to rectify the problems they caused!
The story: my order was placed with Andrew on order number 342398. The reason why I bought a more expensive building (my total cost was £11,730) was a birthday present for my elderly father. Once I paid my deposit on the building I wanted, I was then told that I needed a special base at an additional cost….fine, I paid it. I then had people turn up to my home numerous times unannounced to measure up for the space and decide what they were going to do. They built the base - NOT STRAIGHT! Not only that, they built the base so high, that when the building was finally placed on top of it (after weeks of delay from their own scheduled date of installation) it was built far too high for my elderly father to get into! I told them about this and they said they’d have some steps made, but guess what, NO STEPS. Of course, they have my full payment, so despite trying to contact them numerous times, I have had no steps.
I wish I could attached photos to this review for you to see!
Finally, the door has no latch on the inside, so you can’t pull the door from the inside to close it! One gust of wind in the winter and the door will come off it’s poorly made hinges.
POOR CRAFTSMANSHIP for the price, POOR CUSTOMER SERVICE, POOR VALUE.
AVOID AVOID AVOID!!!!!!
8 juillet 2026
Avis spontané
Réponse de Crane Garden Buildings
Dear J C,
Thank you for taking the time to leave your feedback. I am very sorry to hear that your experience has not met the high standards we strive to provide.
I recognise that elements of the service provided during the base installation stage did not meet the standards we expect from those working on our behalf. We have since taken over communication directly and will continue to work with you until the remaining issues have been resolved.
We appreciate the opportunity to put things right and will continue to liaise with you directly to find a suitable resolution.
Kind regards,
Deborah Nicholls
Customer Services Manager
excellent service and advice
21 juin 2026
Réponse de Crane Garden Buildings
Hello David,
Thank you for leaving us a review! We look forward to bringing your garden visions to life soon. We'll keep in touch in the lead up to installation, and if there's anything you need please don't hesitate to ask.
Kind regards,
Crane Garden Buildings
Great experience
Everything from start to finish was fantastic there wasn't any pushing for us to buy or to have this or have that so my wife and I are very happy with it all, now just can't wait for it to be delivered and put together ready to use
29 juin 2026
Réponse de Crane Garden Buildings
Hello Patrick,
Thank you for leaving us a 5-star review. We're so pleased to hear you had such a positive experience and that you felt supported without any pressure.
We hope the wait for delivery flies by, and look forward to installing your building very soon!
All the best,
Crane Garden Buildings
Website easy to understand
Website easy to understand. Staff on site helpful and very knowledgeable.
6 juillet 2026
Réponse de Crane Garden Buildings
Hello Brian,
Thank you for leaving us a review! Great to hear you found the website easy to use and the staff at our show site helpful. We look forward to installing your new garden building!
If there's anything further we can do for you, please don't hesitate to ask.
All the best,
Crane Garden Buildings
I appreciate the service and support
I appreciate the service and support. of Don at Burford Garden Centre
2 juillet 2026
Réponse de Crane Garden Buildings
Hello Michael,
Thank you for leaving us a review! We'll keep in touch in the lead up to installing your building, and if there's anything you need in the interim please don't hesitate to reach out.
All the best,
Crane Garden Buildings
Good service & communication throughout the process
Another company issued me with a brochure and sent me away. At Crane a home visit was arranged to measure & evaluate the site. Andrew was very helpful with good communication throughout the process
17 juin 2026
Réponse de Crane Garden Buildings
Hello Rosie,
Thank you for leaving us a review! We're pleased to hear you found our site visit service helpful and that Andrew has communicated well throughout. We look forward to installing your new garden building, and if there's anything else you need in the interim please don't hesitate to reach out.
All the best,
Crane Garden Buildings
First rate service!
We went to view Crane Garden Buildings at Hilliers Garden Centre in Hermitage, Newbury. The advice we received from Ty Beasley was first rate, there was never any hard sell, which we always find off-putting, he was friendly and extremely knowledgeable about the product. Ty went through all the options that were available and we went home with the promise of an email follow up. This duly arrived in the form of 2 quotes which had everything listed and priced individually and we decided on the size and options that we wanted and placed the order. I would highly recommend Ty to anyone who wants to talk about the Crane Garden Building products.
10 mai 2026
Avis spontané
Réponse de Crane Garden Buildings
Hello Leanda,
Thank you so much for leaving this excellent service review for Ty. We have no doubt he will be pleased to read it.
We look forward to working with you to create your dream garden building, and we'll keep in touch in the lead up to installation. Please don't hesitate to reach out if you have any questions at all.
All the best,
Crane Garden Buildings
Satisfied customer
Good information, good quality and very efficient.
Staff were all extremely pleasant and helpful.
Overall, we are absolutely delighted with our summerhouse and would be happy to recommend Crane
19 juin 2026
Réponse de Crane Garden Buildings
Hello Sue,
Thank you for leaving us a review, we're very pleased that you are delighted with your summerhouse! Thank you for your recommendation also, it means a lot to us.
We hope you continue to enjoy your new summerhouse for many years to come.
All the best,
Crane Garden Buildings
Richard at the St Albans Cranes site …
Richard at the St Albans Cranes site was a fabulous source of information and support throughout the process of deciding what we needed and where. He offered some great advice and recommendations using his experience. The unit hasn't been built or delivered yet but so far, a great experience.
10 juin 2026
Réponse de Crane Garden Buildings
Hello Tracy,
Thank you very much for taking the time to leave a review! We're pleased to hear you've had a great experience so far with the service from Richard.
We'll keep in touch in the lead up to installation, but please don't hesitate to reach out if there's anything we can help with.
All the best,
Crane Garden Buildings
Archie was friendly and helpful and…
Archie was friendly and helpful and explained about the summer house. And about different kind of base we could have .
8 juin 2026
Réponse de Crane Garden Buildings
Hello Marilyn,
Thank you so much for taking the time to review the service you received from Archie. It's great to hear you were also guided on the type of base you might need.
If you need anything from us in the interim, please don't hesitate to reach out.
All the best,
Crane Garden Buildings
Class act
Professional and helpful throughout the process. The shed was very high quality and well finished. The team putting it up were knowledgeable, efficient and personable.
13 avril 2026
Avis spontané
Réponse de Crane Garden Buildings
Hello Philip,
Thank you for leaving us a review, we're very pleased to hear you're happy with your new shed! Thank you for choosing Crane and we hope you have many happy years with your new garden building.
All the best,
Crane Garden Buildings
Great Service and product
Easy to order process, confirmation of order via a telephone call. Good communication to advise when building will be ready and arrange delivery date.
Arrived on time and was built by a lovely team of 2 who were respectful and polite. Shed is a good quality and looks great in the garden! Very positive experience of dealing with the company and the final product - would recommend!
27 février 2026
Réponse de Crane Garden Buildings
Hello Heather,
Thank you for leaving us a review! We're delighted to hear you have had a positive experience throughout the process, and we wish you many happy years with your new garden shed.
All the best,
Crane Garden Buildings
Garden shed
Esther has kept me updated and has been extremely professional but in a friendly, personable way. Couldn’t ask for a better service - thank you
26 avril 2026
Réponse de Crane Garden Buildings
Hello,
Thank you for leaving Esther a wonderful service review, glad to hear she's keeping you updated on your order. We look forward to seeing your new garden building installed soon.
All the best,
Crane Garden Buildings
Great service from start to finish
Great service from start to finish. The sales team were very patient in helping me come up with the design and sizing. Communication on times and base requirements were excellent and the delivery/ assembly team was outstanding- polite, friendly and efficient. The completed shed looks exactly like the one in the website photos and has received many compliments. Very happy.
25 mars 2026
Avis spontané
Réponse de Crane Garden Buildings
Hello Rachel,
Thank you so much for leaving us a review, we're so pleased to hear you are happy with your new shed. If we can do anything further for you, please don't hesitate to reach out.
All the best,
Crane Garden Buildings
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