Crane Garden Buildings Avis 

Excellent communication, answered all questions fully and adaptable to any changes in spec from my clients. Solid sheds built using high quality materials.

Good selection of products and Rosie is an excellent sales person

We have had a very constructive experience throughout the process of purchasing our shed.
From the sales process the erection team and marvellous after care customer service.
I would recommend this company wholeheartedly.

Responsive and helpful

A cut above other shed manufacturers that I have bought from. Great quality product, detailed technical consultation process to choose the right product and after-sales care

Don was very helpful, friendly and professional in helping us design our shed. Very pleased with the overall service.

Helpful and friendly service with information and advice delivered both in person and on line without delay and when needed making the decision to proceed with a purchase stress free and gratifying

Excellent customer service from Mike

Excellent service from Sebastian at Isleworth branch. Kept us up to date with price rises and sales, without being pushy. Super beneficial and our shed is now ordered.

Crane installed a garden shed / workshop with verandah for me around 16 years ago. The building was still in excellent order unfortunately the concrete base that I had originally installed through another company had fail and compromised my shed that was getting damp. The Crane team came out a fully assessed the issues. I decided to bite the bullet and have the building refurbished and a new base put in by Crane this time. This involved dismantling the building and taking it away for refurbishment, installing the new base, re-erecting the building. The service has been excellent at every stage and follow up customer care second to none. I have every confidence in recommending Crane. A garden shed, workshop, summer house is a significant investment and if you want it completed to perfection Crane is the company. I only wish I had got them to install my original base.

I purchased a new £30k summer house from Crane. Absolutely love it!

However, after 7 years of use, there appeared to be 'wood rot' forming on the bottom panel of one of the 2 doors..
2 years on, the bottom panel is now totally rotted and disintergrating!

Spoke to Crane and asked to claim under the 10 year warranty they proudly advertise. Crane pointed out that my 'Cley Summerhouse', (thats still being made and available for purchase today,) only came with a 2 year warranty.

Crane refuse to help me, but have offered to replace the door for just under £2000!!! The "Cley" has 2 doors, one has rotted and the other is as new! Is the door "Fit For Purpose"?

Over the years, Ive had several £1000 sheds that have had doors that lasted far more than 7 years!!!!

I feel I have been scammed by a scam company!! DONT BUY A CRANE GARDEN BUILDING...........

NB: Yes readers, do read Crane reply to my experience as above... They have indeed offered to repair the rotted door! at a cost of £2000 !!!!

Crane have only observed a couple of photos of the rotten door.. Blaming the concrete step, for rain/water splashing, thats caused the rot,, However, the adjacent door is 100% good, SO why didnt this door rot at the same time!!

A timber consultant has viewed the rot, and pointed out, that after the door was cut/shaved, during installation/assembly, Good practice is to seal/paint to protect it from the elements! The consultant pointed out that the surface below my doors are bare wood..
Crane are also suggesting that no Crane building must be installed beside a concrete/paved surface or Patio,, Make your own minds up people! Rain or no rain, would you expect a £30k Wooden building to last 5 years before rot sets in??

Prompt and professional response to our enquiry for a new garden shed. Excellent service to date

Crane Garden Buildings provided an overall impressive experience with excellent service from ordering to installation. Although there was a hiccup with a custom design, the team, especially Sam, offered a viable alternative. The on-site teams and customer service were both professional and efficient, leading to a satisfactory installation of my potting shed with custom features. Some aspects of after-sales service left room for improvement, but I'm ultimately pleased with my garden building. Looking forward to enjoying many hours in it! 4 stars.

Excellent company - a great product and the process was smoothed along the way by really helpful and friendly service from everyone concerned.

The Crane Building Show Centre has a fabulous collection of buildings on display with two amazing sales advisors - Esther and Karen.
We have mainly been looked after by Esther whose knowledge and advice has been invaluable to help in making any decision along with the reassurance that any additional queries or questions along the way will be answered. Overall the service so far has been exceptional

Very helpful and friendly. Wasn’t too pushy and stayed in touch with me.

Crane Garden Buildings at Nottingham were very helpful when buying our Garden Shed last year.
We were so delighted with the quality , that we decided to have a Summerhouse for our garden this year! Esther at Nottingham helped us with both purchases.

Excellent customer service supporting us with the design, site preparation and completion of our new garden room. Crane were very flexible as our thinking evolved, and have a very efficient communication and logistics system which helped us through a few tricky decisions. The Knockholt team were very helpful, Tan in customer services was excellent, and all the fitters were friendly and tidy, as well as clearly experts in their work.

Friendly transaction done on the telephone