Dear Sirs Just to confirm my experience so far with your team particularly with Stephen, when guiding myself and my team through this very in depth and secure procedure to gain our very important... Voir plus
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Good response on messages but thats about it. They are expensive and had to pay extra for ID checks. The process was not easy to follow and I had to request a refund after waiting for everything to be... Voir plus
L'entreprise a répondu
Kathryn was really helpful and as this was the first DBS I have ever had to sort, she guided me through the process and it was very straight forward. Thank you for your help and sorting this quickly... Voir plus
L'entreprise a répondu
Kathryn was extremely thorough and helpful in making sure we had all the details correct for submission. going out of her way to call me as well to discuss details of each applicant.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
CRB Direct (www.crbdirect.org.uk) are an independent agency who offer a simple process when applying for your Basic Disclosure. We specialise in checking and processing Basic Disclosure applications and provide support and advice specifically for the Basic Disclosure Online Application. We do not currently handle applications for Standard or Enhanced DBS checks although we may be able to advise on who you need to contact if you do require a Standard or Enhanced DBS check.
Coordonnées de contact
27 Old Gloucester Street, WC1N 3AX, London, Royaume-Uni
- support@crbdirect.org.uk
- crbdirect.org.uk
4,5
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Awful experience and no way to contact…
AVOID AVOID AVOID
Awful experience and no way to contact anybody but wait for a two day response by ticket.
What happened to a customer support line.
Expensive charges for small business with yearly fee.
Trying to make employee pay £12.50 for id check yet I’ve paid for the dbs £80 and yearly fees £45 sooo £125 and I still have no dbs because the application will not allow applicant to progress without paying £12.50
Why did I pay these extortionate fees in the first place so my employee didn’t have to put hand in pocket and then the company still try’s to rip them off further.
Give me a refund and I never want to use you again!!!
Why reply to my trust pilot but not my query ivf raised through your useless support desk?
2nd response on trust pilot but still no response to my query on your portal…. WORST COMPANY EVER AVOID AVOID AVOID
6 mai 2026
Avis spontané
Réponse de CRB Direct
Hi Dom, thank you for providing your details. We’ve now been able to locate your account and can see the support tickets you’ve raised. Our support team will be in touch to help resolve this and review the issues you’ve mentioned.
Ross addressed a small issue with the…
Ross addressed a small issue with the application very quickly and I was able to put this right swiftly and efficiently.
2 mai 2026
Avis spontané
Réponse de CRB Direct
Hi Reet, thanks for sharing your feedback. I’m glad to hear Ross was able to sort the issue quickly so you could get everything back on track without any delay. We appreciate you taking the time to let us know.
Very helpful
27 avril 2026
Réponse de CRB Direct
Thank you for your kind feedback, we’re really glad to hear you found the support helpful. If you ever need anything else, we’re here to make things just as smooth next time.
Réponse de CRB Direct
Hi Anna, thanks for sharing this, we’re really glad to hear the support team made everything easy for you. It’s great to know the process felt smooth from your side. If you ever need anything else, we’re here to help.
Quick and efficient.
30 avril 2026
Avis spontané
Réponse de CRB Direct
Hi Lin, thanks for leaving a review, we’re glad you found the service quick and efficient. If you need anything else, we’re here to help.
Why isn't zero stars available?
Why isn't zero stars available. Premium price for appaling service. I've had many DBS checks in the past and they easily coped with my 3 countries and 2 marriages and 3 citizenships and name changes. This lot were HOPELESS, asking for the same information over and over and then the document uploader kept failing. I wasted hours with their poorly named "service". I have been on DBS online for many years. Apparently this all counts for nothing when you are trying to deal with people who have a standard script and no oversight.
1 mai 2026
Avis spontané
Réponse de CRB Direct
Hi Maria, thank you for sharing your experience. I’m sorry to hear how frustrating this has been, especially given your previous DBS checks and the time you’ve already spent trying to complete this one. This isn’t the level of service we want anyone to have.
We’ve located your application and our support team will contact you directly to help get this resolved. If there’s anything additional you’d like us to review once they’re in touch, we’ll make sure it’s addressed promptly.
No updates
I didn't receive any notifications from the company to let me know that the applicant had filled in the form but that I needed to clarify a few details. I had to start a conversation on the support page to find that out. Once I was in touch with Kathryn, communication was generally very quick.
27 avril 2026
Avis spontané
Réponse de CRB Direct
Hi Amy, thanks for sharing your experience. I’m sorry you weren’t notified sooner about the details that needed clarifying. I’m glad communication improved once you were in touch with Kathryn. A member of our support team will contact you directly to go through your application and make sure everything is sorted.
Thank you to Kathryn
Kathryn made sure everything was perfect before submitting my DBS. The chat system was smooth and allowed easy communication of queries. Kathryn was so polite and I am very grateful for her help.
30 avril 2026
Avis spontané
Réponse de CRB Direct
Hi Finn, thank you for sharing your experience. It’s great to hear how smoothly everything went and how well Kathryn supported you throughout your DBS application. We’ll make sure she sees your feedback, she’ll really appreciate it.
Réponse de CRB Direct
Hi Elise, thank you for your review. We’re glad to hear the process felt easy and simple for you. We appreciate you taking the time to share your experience.
Steven was very understanding dealing…
Steven was very understanding dealing with my issue i was having thank you .
29 avril 2026
Réponse de CRB Direct
Hi Nicola, thanks for your feedback. I’m really glad Steven was able to support you and make things easier. I’ll make sure your thanks are passed on to him.
Excellent customer services
Excellent customer services from Kathryn, thank you,
29 avril 2026
Avis spontané
Réponse de CRB Direct
Hi Martin, thank you for your review. We’re really pleased to hear you received excellent service from Kathryn, we’ll make sure she sees your feedback.
Very helpful and quick to respond with…
Very helpful and quick to respond with queries.
28 avril 2026
Avis spontané
Réponse de CRB Direct
Hi Sharon, thank you for your kind feedback. I’m glad the support you received was helpful and that your queries were answered quickly. If you need anything else along the way, we’re here to assist.
Great service as always....
Great service as always....
I had a few issues but they were dealt with very promptly by Alisa.
I'm not very technical but could find my way around the site and everything is self-explanatory and not too difficult to understand.
28 avril 2026
Réponse de CRB Direct
Hi Lynn, thank you for sharing your experience. I’m glad to hear everything was sorted quickly for you, and it’s great that you found the site easy to navigate even without being very technical. Alisa will be pleased to know her support made a difference. We appreciate your continued trust in our service.
Excellent All Round Service
This is not something I have done before so needed help completing the application. Kathryn guided me through the process smoothly and efficiently. Asking me clear questions and ensuring my application went through correctly. Excellent customer service. I wouldn't hesitate to use this company for any future applications that are required.
27 avril 2026
Avis spontané
Réponse de CRB Direct
Thank you for sharing your experience. We’re really glad to hear Kathryn was able to guide you through the application so smoothly. We appreciate your kind words about the service, and it’s great to know you’d choose us again in the future.
Réponse de CRB Direct
Hi Emily, thank you for your feedback. We’re glad you had a great experience.
Alisa was very helpful and quick at…
Alisa was very helpful and quick at responding to any questions.
23 avril 2026
Réponse de CRB Direct
Hi Agata, thank you for your feedback. I’m really glad to hear that Alisa was able to help and respond quickly to your questions. I’ll make sure your comments are passed on to her. We appreciate you taking the time to share your experience.
Seemless and painless
This is our first time using CRB Direct. Our experience has been seemless. Any queries were answered quickly and accurately. We have now set an account up and will be applying for more checks. Kathryn who has handled our applications has been brilliant!
21 avril 2026
Avis spontané
Réponse de CRB Direct
Hi John, we’re really pleased to hear your experience has been seamless. It’s great to know your queries were answered quickly and that setting up your account was straightforward.
We’re especially glad Kathryn made the process smooth and supported your applications so well. She’ll be delighted to hear your feedback.
We look forward to assisting you with your upcoming checks.
Professional/helpful member of staff
Alisa is a excellent/helpful member of the staff
Very good at her job
This was the first time I had done a application
Alisa I cannot praise her to highly ,100% professional
Brian smith
21 avril 2026
Réponse de CRB Direct
Hi Brian, thank you for sharing your experience. We’re delighted to hear that Alisa was able to guide you through your first application with such professionalism and care. If you ever need anything in the future, we’re here to help.
Réponse de CRB Direct
Hi Jameel, thanks for sharing your feedback. It’s great to hear Kathryn was able to support you throughout the process and make the experience such a positive one. We’ll be sure to pass your comments on to her.
Réponse de CRB Direct
Hi Gary, thanks for the great feedback. We’re really glad you had a positive experience with us.
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