CRUISE MONKS Avis 621

Everytime we have an enquiry the staff at cruisemonks are quick to get back to us and sort any problems out. Would highly recommend.

I spoke to Alex, who was polite, and had a very sympathetic and understanding manner (I was cancelling our booked cruise due to health pŕoblems).
He politely went threw a few security checks with me, to verify my identity, then he listened to the reason for my cancellation of the cruise and explained they would take care of everything for me, which was a great relief. I received the cancellation invoice from him shortly afterwards. Very good customer care and service.

Very helpful Dan, told me exactly what I was getting and the cost. Polite, never left me waiting too long. Told my friends to ask for him when they call for same trip.

Arranged our cruise win Dan. He was polite and knowledgeable and arranged a call the next day for rest of deposit. He rang bang on time of the time that was arranged.

Dan is such a gentleman to deal with. Always helpful, great suggestions and his knowledge is great. I would highly recommend booking with Dan and Cruise Monks

Staff have been quick to answer enquiries and Lucy very efficient at arranging alternative flights for our trip

Dan was very helpful and patient. He explained everything thoroughly

Heather replied immediately, sorted out our flights and amended them to our needs. Fantastic

Dan was great. Gave a really good deal as we hadn't booked through cruise monks before. Really good experience. Would definitely recommend booking through this company

Dan was excellent, clear and precise throughout the booking process. He offered follow up calls at a later date if we need to check anything out.

Dan who I dealt with was excellent; answered all our questions clearly and succinctly. He was also polite and responsive and helpful: full marks.

I had already rung twice before and had to wait a long time eventually leaving my number for a call back. Which by the time I rang again and spoke to Dan I had not received. I did not have to wait very long at all to speak to Dan. I would have thought that an inclusive queuing system that incorporated those who had left a number would be better. Also a system that tells you where you are in the queue would be helpful.

James was very helpful and very easy to talk to

Lucy was so helpful, professional and responsive when sorting out flights for our cruise in Japan. Nothing was too much trouble and she went to a lot of effort finding options on flights that would suit us best and come in at a great price. Thanks Lucy for all of your help!

Dan was a very personable agent, he was very friendly and knowledgeable.
He was also very patient.

James was great! Competent and knowledgeable. Very helpful. Telephoned me after I left a message after waiting for nearly an hour. Your wait time is too long. Perhaps you could implement a ringback facility.

Our travel consultant Dan was fantastic. He is very knowledgeable about all aspects of cruising. Its the second cruise we have booked with him. He goes above and beyond to be helpful. Cruise we done in December was brilliant and such good value. Cannot recommend Dan and cruise monks highly enough. Sue and Aaron

James was extremely helpful when we had to unfortunately cancel our holiday. He answered all my questions and was fery reassuring. He kept me in touch and quickly sent me the paperwork I needed.

Fantastic deals are only part of the service. We had many questions and wanted to change airports and flights to make it work for us.
We dealt with a gentleman called James. Never failed to ring us back and nothing was to much trouble.
This is the first time we have booked with Cruise Monks as we wanted to see how it worked out.
Would have no problem booking again and will. Also happy to recommend to friends.
Big shout out to James. Well done