Exceptional customer service in the sales and Tech department and very quick to respond and solve the problem. They also helped me navigate the system etc and then set up the packages for me. I canno... Voir plus
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Lisez les avis des autres
I purchased a drone and then activated it immediately but still have not used it. I only realised a week later that there was a DJI Care Refresh Plan that I could purchase but it had to be purchased w... Voir plus
From our perspective a true measure of a business is how they engage with their customers but more importantly how they respond with issues arising after their purchase. I had purchased a DJI product... Voir plus
My experience with DJI Care was with my Inspire 1, which had a little accident that was covered, sent away and not for long and it was back to me like brand new. So well worth getting DJI CARE!! My L... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
DJI Authorised Retail Store has been co-established by DJI and D1 Store to be the forefront of all DJI products and services in Australia. Along with our extensive range of Consumer, Enterprise and Agricultural products, we proudly provide Official DJI Repairs & Maintenance, Trade-Ins, Product Training (Online and In Person), Consultancy, Extensive Technical Support and many other services.
Coordonnées de contact
421 VICTORIA STREET, 3056, BRUNSWICK, Australie
- (03) 9288 7800
- info@d1store.com.au
- d1store.com.au
4,6
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 36 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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D1 has the most incredible customer…
D1 has the most incredible customer experience. They are efficient with communication and incredibly helpful. They are always happy to help and all the DJI products are incredible with a special mention for DJI care refresh for peace of mind with accidental damage. Highly recommend dealing with the D1 store
26 mars 2026
Avis spontané
Very helpful in solving a simple…
Very helpful in solving a simple mistake I made with the care package.
16 mars 2026
Avis spontané
Fast to answer questions and very fast…
Fast to answer questions and very fast postage.Drone is exactly as described , looking forward to using it regularly.
12 mars 2026
Slow delivery times, buy straight from DJI Store instead.
Slow delivery times, bad website experience, and being over advertised compared to DJI Store. As this store is supposed to be an outlet of DJI, I do not know why it is far better to just order straight from DJI themselves. The ND Filters that I bought broke the first flight I took them on.
12 mars 2026
Réponse de D1 Store
Hi Isaiah,
Thank you for taking the time to leave a review. We appreciate the honesty and also understand how the product itself can affect the experience overall.
Regarding delivery: your order was placed on a Thursday after out cutoff and dispatched from our Victorian warehouse the very next day — a Friday. It arrived in South Australia the following Tuesday, which is a standard interstate transit time over a weekend on free freight.
We're proud to ship all orders from our local warehouse here in Victoria, which actually means faster and more reliable delivery than ordering directly from DJI — who frequently ship from overseas, including China, which can take considerably longer.
On the website experience and pricing — we're always working to improve, and we genuinely welcome specific feedback if you'd like to share it with us directly.
As for the ND Filters, we're sorry to hear they didn't hold up. These are Freewell products which come with a manufacturer's warranty, and we're absolutely able to assist with a replacement or warranty claim on their behalf. Please reach out to us directly and we'll get this sorted for you promptly.
We understand frustrations can arise, but our dispatch times, local stock, and after-sales support are genuine strengths we stand behind. We'd love the chance to make this right — please don't hesitate to contact us!
- D1 Team
Excellent Service
The best service and price for all things DJI. Staff are always super helpful. Highly recommended
11 mars 2026
Excellent servic
Excellent service gave me 2 written quotes to my email for two products so I could make a comparison of the deals. I was also able to change my mic min from two black ones to a black and white at very short notice, thanks
10 mars 2026
The package not delivered
The package has still not been delivered and despite a phone call with a DJI agent - I have not had any follow up.
The transporter has issued an email stating I must contact supplier.
Supplier is silent...
10 mars 2026
DJI Drones are just Great.
They did their best to get the products to me as soon as possible.
The DJI drones are also great. I've bought 3 of them now and their technology is fantastic.
10 mars 2026
D1 are the best.
D1 staff made the purchase of my drone quick, easy and enjoyable. I got exactly what I wanted and more, so it was a very positive experience. I will recommend D1 to all friends and family and also, anyone who asks where I bought my DJI Mini 5 Pro and accessories.
Thanks D1. I'm a very happy customer!
5 mars 2026
5 Star satisfaction Service
The customer service is very co-operative and helpful. All the proses can be done online.
11 mars 2026
Avis spontané
Great service and fast delivery
Great service and fast delivery, purchase price also good.
Thankyou 🙂
6 mars 2026
Awesome Shopping Experience!
I recently reached out to D1 Store to purchase the DJI Osmo Mobile 8, and the experience was fantastic. The team was incredibly helpful, responsive, and professional throughout the process. They even price-matched an item I found online and assisted me in placing the order quickly and smoothly.
I’ve used DJI products before and absolutely love their quality, and the service from D1 Store makes the experience even better. The staff genuinely care about helping customers and making the buying process easy.
I always go back to shop at D1 Store because every interaction has been positive. Highly recommended — an awesome experience every time!
3 mars 2026
Trusted buying experience.
Ease of purchase was reassuring. Clear and concise information about products. Competitive pricing. Fast delivery. Quality products.
5 mars 2026
Great online experience with efficient and honest service!
Ordered my drones online and they were with me promptly, (about a week)even though I was a State away. Very efficient and reliable service supported all the way by emails and phone contact. Highly recommend their site.
5 mars 2026
Missing a battery in the DJI store
When I dropped my drone to fix at the DJI store, I handed in a battery and drone but they returned only drone. I asked them for the battery to return but they said they didn't get it. It ended up I didn't get the battery and ovbiously I lost the battery in the store.
5 mars 2026
Réponse de D1 Store
Hi Miral,
Thank you for taking the time to share your experience — we're sorry to hear you're frustrated and we completely understand how upsetting it would be to feel like an item has gone missing.
We take all customer concerns seriously, so we investigated this on our end. Our intake records do not show a battery being logged in at drop-off, and there was battery was received when it went to repair as well.
As our process requires all items to be recorded at the time of drop-off. That said, we're happy to organise a discount for you on another battery to help get you a replacement!
Please do not hesitate to get in touch with our team once you're ready, show them this review and we are more than happy to assist you and turn your experience around!
Was always kept informed about my…
Was always kept informed about my purchase.
It arrived in the time specified and was well packaged.
5 mars 2026
I love more extra batteries
When I fly my drone I love how it doesn’t go flat in 20 minutes. With the extra batteries I can enjoy flying my drone on a day trip.
3 mars 2026
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