I made my own arrangements paying upfront online. Booked a specific delivery date and small lorry due to need to reverse down single track road. Delivery date was missed three times and lorry was... Voir plus
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Lisez les avis des autres
We needed an urgent delivery of heating oil having just moved into our new home. We were let down by another supplier so tried Darch. Charlotte, who answered the phone was so positive, checking to see... Voir plus
I have been using Darch Oil for the last 25+ years. They have never failed to provide the most excellent service. Their communication is superb and they allow me to raise and reduce my payments whenev... Voir plus
What a joy to find a company that does what it says on the can. Having been with another now USA owned company that outgrew their local clients after 20 years I am delighted to be with Darch and thei... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Our oil distribution network operates from Yeovil, Glastonbury, Portland and Amesbury, we deliver to Somerset, Dorset, East Devon, South Wiltshire and West Hampshire supplying quality fuels, heating oil and lubricants at very competitive prices. Order ...
Coordonnées de contact
Royaume-Uni
- darchoil.co.uk
4,3
Excellent
559 avis
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A répondu à 90 % de ses avis négatifs
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Réponse de Darch Oil
Update:
Hi again Sue,
We've investigated the delayed delivery and can see there was a payment issue on your online order. Several of the payment options require an account to be setup (e.g. for Direct Debit) so without payment we were unable to deliver the fuel.
Our team tried unsuccessfully to contact you via phone and email in order to create an account (or make a one-off payment) so we could release the order.
From our perspective this one was miscommunication rather than poor service. As such we'd really appreciate it if you gave us another chance on your order and edit your review to reflect the circumstances - the team take feedback seriously and are always disappointed when with low-rated reviews.
Thanks,
The Darch Oil Team
Hi Sue,
Thanks for your review.
We're sorry your order was delayed and we'll investigate what happened.
A member of our team will be in touch shortly with an update and to make amends.
Kind regards,
The Darch Oil Team
Very disappointed
Darch has sadly done an injustice to our small business over the past two years. Creating delivery notes for oil that in fact was not delivered. They are owned by a larger company who does not care. With little way to prove, my small business has paid out thousands for oil not received.
1 janvier 2025
Avis spontané
Réponse de Darch Oil
We’re very disappointed to read this review, as it does not reflect how we operate. We have been in contact about this matter previously and stand by the accuracy of our records and the service provided.
Darch has always taken pride in being transparent, fair, and reliable, and we do not recognise the situation as described. We remain committed to resolving any genuine concerns through the proper channels.
— The Darch Team
Fantastic service
Fantastic service, as always! Easy to order online, or if ordering via phone the staff are always friendly and happy to help. The delivery drivers are always respectful and careful on our property when delivering the oil. Highly recommend!
10 janvier 2025
Your drivers went to a lot of trouble…
Your drivers went to a lot of trouble to deliver the oil given that there was scaffolding in place making access to the tank difficult.
6 septembre 2025
Easy to use website and an on time…
Easy to use website and an on time delivery, good service.
20 juillet 2025
Service quality
To be honest the service quality has gone down, I have never had to pay for a quicker delivery & then have to wait 4 days for it to turn up, paying the extra should get the delivery next day! doing this makes the oil dear when purchased through your company..
6 juillet 2025
Oil Delivery
Always oil at competitive price and delivery made when stated. Drivers always friendly and respectful of property
13 juin 2025
Brilliant
Easy website to use, great communication about delivery time.our delivery was dead on time.
1 juillet 2025
As ever arrived on time great…
As ever arrived on time great communication with the driver
13 juin 2025
Fast efficient service
27 avril 2025
Friendly helpful delivery guy
26 avril 2025
Five star service and a very early…
Five star service and a very early delivery for the oil.what a wake up call.
28 avril 2025
Oil Spill
I was not home when oil was delivered but when I returned the garden smelt strongly of oil. I could see signs of a spill on the side and underneath the tank. As it's a bunded tank I don't know how much is inside. I told Darch and sent photos as requested but have heard nothing.
The review above eventually prompted a response from Darch and they agreed to visit and assess the situation. They agreed there had been an external spillage which they cleaned as best they could and said the driver had been rebriefed.
5 mai 2025
Avis spontané
Réponse de Darch Oil
Hi Sue,
Thank you for bringing this to our attention.
We tried to get in touch with you this morning to follow up. Once we’re able to speak with you, we’ll arrange a quick visit to assess what’s happened and make sure it’s fully resolved for you.
We appreciate your patience and want to put this right as soon as possible.
Kind regards,
Andy
Good as usual
31 mars 2025
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