I had to call to make sure I was completing it correctly I would advice to do that when completing If I wasn’t informed how to complete I would of completed it incorrectly I think maybe... Voir plus
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Thank you for the help, I wanted to change my surname, it went very well. Now waiting for my result, also I would like to say the surname space was mandatory, so it was difficult for me to send and ha... Voir plus
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Really helpful, guided me through what to do about a lost deed pole, adapted the new one to state the changed name had been used since original date. Quick, easy, came within a few days.
L'entreprise a répondu
I rang up on the Thursday, to apply for a copy of my Change of Name Deed Poll, which I completed over 23 years ago. I completed the online application on the Thursday and received my two copi... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Comprehensive information and advice about how to officially change your legal name by Deed Poll. For a postal application pack, call our Helpline on 0333 444 8484 between 9am and 6pm, Monday to Saturday.
Coordonnées de contact
Beckingham Street, CM9, Royaume-Uni
- deedpoll.org.uk
4,5
Excellent
130 avis
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Very poor customer service and it's…
Very poor customer service and it's been more than 3 weeks but I am still waiting for my deedpoll and no update has been provided to me
25 mars 2026
Réponse : Deedpoll
Dear Varun,
We are sorry to hear you have yet to receive your deed poll you ordered on the 25th March. We posted it to you on the 26th March via Royal Mail 1st Class and have not heard from you since. Please contact our Helpdesk either via telephone (03334448484) or via email (helpdesk@deedpoll.org.uk) and we can arrange for a replacement to be posted out to you at no additional cost.
Kind regards,
Matthew
UK Deed Poll Service
Great deed poll service
Great deed poll service, it was easy to apply online and delivery was quick. Thank you
23 mars 2026
Réponse : Deedpoll
Thank you for taking the time to leave a review of our service. We're pleased to hear you found the application easy to complete and that delivery was prompt.
Kind regards,
UK Deed Poll Service
Réponse : Deedpoll
Katie,
Thank you for taking the time to leave a review. We're pleased to hear you found the process easy and that delivery was prompt.
Kind regards,
Matthew
UK Deed Poll Service
I had to call to make sure I was…
I had to call to make sure I was completing it correctly I would advice to do that when completing
If I wasn’t informed how to complete I would of completed it incorrectly
I think maybe the forms should have this written above each box
Ie: name that you was born with ?
Name changed to
And name now
I would give 5 for the overall experience how ever I can imagine that people would complete it incorrectly if they don’t call first and get the instructions above.
Also I was charged a price and paid after completing the form correctly and then received another email saying that I needed to pay more due to the case being complex. I think this was not good either as this should have been priced all in from the beginning.
19 mars 2026
Réponse : Deedpoll
Dear Chantelle,
We’re pleased to hear you were happy with the overall experience.
However, we do need to correct a key point. You contacted us on 02/08/2025 explaining your situation, which involved multiple previous name changes. We responded with clear instructions on how to complete the form correctly, and provided you with a quote in advance.
We specifically advised that an additional £18 fee would apply due to the complexity of preparing a document reflecting multiple name changes. This was explained to you before you applied.
You then chose to proceed and submitted your application on 19/03/2026.
Our standard form is designed for straightforward name changes. Where a case is more complex, we always explain the process and any additional cost in advance — which is exactly what happened here.
Kind regards,
Matthew
UK Deed Poll Service
Quick delivery on requested copies
Quick delivery on requested copies. Help with HM Passport's Office to explain the copies are genuine. Highly recommend x
26 mars 2026
Réponse : Deedpoll
Ilona,
Thank you for taking the time to leave a review of your order of certified copies from our Archives. We're very pleased to hear you would highly recommend us.
Kind regards,
Matthew
UK Deed Poll Service
Réponse : Deedpoll
Thank you for taking the time to leave a review. We're pleased to hear you found our service to be excellent and that you would recommend us.
Kind regards,
UK Deed Poll Service
Réponse : Deedpoll
Thank you for taking the time to leave a review of the service you received from us.
Kind regards,
UK Deed Poll Service
Amazing!!
The process was quick, easy and not even expensive. They answer phone when I was unsure of things straight away. The delivery was so fast etc.
25 mars 2026
Réponse : Deedpoll
Thank you for taking the time to leave a review and for your praise of our service. We are pleased we were able to assist you.
Kind regards,
UK Deed Poll Service
Réponse : Deedpoll
Thanks for taking the time to leave a review. We're pleased to hear you found us to be efficient.
Kind regards,
UK Deed Poll Service
I changed my name
I changed my name, and they did everything perfectly. I’m really happy with the service from DeedPoll.gov.uk. I’d give them five stars. Highly recommend ⭐️⭐️⭐️⭐️⭐️
20 mars 2026
Réponse : Deedpoll
Daniel,
Thank you for taking the time to leave a review. We're pleased to hear you are happy with the service we provided and that you feel we did everything perfectly.
Kind regards,
Matthew
UK Deed Poll Service
Shocking… I applied for a copy of me…
Shocking… I applied for a copy of me deed poll certificate from when my name was changed as a child and they said they were unable to find it? Also then said that I’d need to pay for them to look into it further or apply for a new one. The fees I’d already paid were for searches only. This wasn’t made clear when I purchased the item online. Please do not use them.
11 mars 2026
Avis spontané
Réponse : Deedpoll
Dear Carla,
You paid to search our archives in order to obtain certified copies of your Deed Poll from when you were a child. We only keep Deed Polls in our archives that we issued previously and the customer paid extra at the time of ordering (and posted their signed deed poll back to us) to store in our Archives.
The very first sentence of the order form (https://www.deedpoll.org.uk/apply-for-a-copy-of-your-archived-deed-poll) states: "If you returned your signed Deed Poll to us for archiving – as part of our Legal Copy and Archive Service – we can issue further legal copies from our archives."
It also clearly states at the start of the second paragraph of the order form: "Please note, the £14 fee you initially pay is to search our archives and records. If your Deed Poll is not in our archives, you can ask us to issue you with a replacement, in which case the £14 you paid will be used towards the fee for your replacement Deed Poll. If you do not require a replacement Deed Poll, the £14 is non-refundable." We do not understand how you can state "this wasn't made clear when I purchased the item online."
It transpires that your Deed Poll from your childhood was never ordered from us in the first place, so we wouldn't have a copy of it in our archives, as was made clear in the first sentence of the order form. As stated above and on our website, you can put the £14 search fee towards the cost of a new Deed Poll (so you don't lose any money on a fruitless search) as proof of a former name change. We are the only Deed Poll company that keeps archives of signed Deed Polls we have issued. There is no other archive for you to get a copy from, so you would have to purchase a new Deed Poll anyway, assuming you require proof of a previous name change.
We are sorry to hear you failed to understand what you were ordering.
Kind regards,
Matthew
UK Deed Poll Service
Why am I receiving emails from you to…
Why am I receiving emails from you to say I need another deed poll certificate for my now adult children? They double barrelled their surnames 10 years ago and according to the government website a deed poll is valid until you die or decide to change it!
14 mars 2026
Avis spontané
Réponse : Deedpoll
Dear Carly,
You received that email from a scam company that uses the website deedpolls.org. That is not us. You are correct that you don't need a new deed doll.
They have recently started a new scam by emailing all of their previous customers like you who purchased a Child deed poll from them in the past, and are now trying to convince you that you need an Adult deed poll. This is incorrect and they are trying to scam you.
Please check the email address that sent you the scam email, and you will notice it wasn't from us (we are deedpoll.org.uk). If it's not too much to ask, can you please remove this review from our TrustPilot page and place it on theirs? It's important the public knows they are a scam.
Kind regards,
Matthew
UK Deed Poll Service
Really helpful
Really helpful, guided me through what to do about a lost deed pole, adapted the new one to state the changed name had been used since original date. Quick, easy, came within a few days.
21 février 2026
Réponse : Deedpoll
Victoria,
Thank you for taking the time to leave a review of the service we provided you. We are pleased to hear you found us really helpful.
Kind regards,
Matthew
UK Deed Poll Service
Thank you for a most efficient service
20 février 2026
Réponse : Deedpoll
Thank you for taking the time to leave a review. We are pleased to hear you found us to be efficient.
Kind regards,
UK Deed Poll Service
Very positive experience
Very swift and helpful responses by this Help Desk. Charmaine specifically provided very clear answers which made the process easy to understand. Easy delivery in my experience.
17 février 2026
Réponse : Deedpoll
Jordan,
Thank you for taking the time to leave a review of your interactions with our Helpdesk. It is great to hear that Charmaine made the process easy to understand - I will pass your kind words on to her.
Kind regards,
Matthew
UK Deed Poll Service
Very helpful
Very helpful, responded quickly to any emails and everything was done quickly.
18 février 2026
Réponse : Deedpoll
Andrea,
Thank you for taking the time to leave a review. We are happy to hear you found us to be very helpful.
Kind regards,
Matthew
UK Deed Poll Service
Réponse : Deedpoll
Thank you for taking the time to leave a review - you are very welcome!
Kind regards,
UK Deed Poll Service
Réponse : Deedpoll
Thank you for taking the time to leave a review. We're pleased to hear you found the process quick and easy.
Kind regards,
UK Deed Poll Service
Fast and smooth!
Fast and smooth experiance! So much better than going through gov.uk.
16 février 2026
Réponse : Deedpoll
Thank you for taking the time to leave a review. We're pleased to hear you found using us to be a fast and smooth experience.
It is a shame to hear people are still being tricked into using the government's burdensome, costly and privacy-invading enrolled process when our unenrolled process is just as effective whilst being cheaper, quicker and private.
Kind regards,
UK Deed Poll Service
Thank you for the help
Thank you for the help, I wanted to change my surname, it went very well. Now waiting for my result, also I would like to say the surname space was mandatory, so it was difficult for me to send and had to do many times, spending money.
16 février 2026
Réponse : Deedpoll
Thank you for taking the time to leave a review. We are pleased to have helped you change your surname.
If you have any issues filling out the form or with anything else you don't understand, please call our helpline on 0333 444 8484 and we would/will be glad to assist and clarify.
Kind regards,
UK Deed Poll Service
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