Originally applied to the high court thinking that’s what i needed to do to be legit, it took 6 months and the forms were still being sent back and forth. Emailed what i thought was the court and had... Voir plus
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Excellent service. Included all the copies I needed and even came with a list of companies you may need to inform. Very quick and easy to use. Reasonable price, which is very helpful considering all t... Voir plus
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Everything went smoothly. The cost as charges were detailed. The processing and delivery was very fast. Explanations and advice were given easily.
L'entreprise a répondu
I needed replacement documents as I have mislaid my original . I requested more copies and I received them within 48hrs ( I live on a Scottish Island) or I would have received them in 24 hrs) First c... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We have been issuing Deed Poll documentation since 2001. We also have archives with hundreds of thousands of executed Deed Polls that you can purchase Certified Copies of. Our website contains comprehensive information and advice about how to officially change your legal name by Deed Poll. For a postal application pack, call our Helpline on 0333 444 8484 between 9am and 6pm, Monday to Friday.
Coordonnées de contact
Freebournes Court, CM8 2BL, Witham, Royaume-Uni
- 03334448484
- helpdesk@deedpoll.org.uk
- deedpoll.org.uk
4,5
Excellent
176 avis
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Réponse de UK Deed Poll Service
Many thanks for taking the time to leave a positive review.
terrible service
terrible service paid money, then requested more then they asked more and more documents and couldn't not provide what was needed and was dragged out over 2 weeks. Then told they didn't have the original name change.
21 août 2025
Réponse de UK Deed Poll Service
Dear Rebecca,
You applied for a copy of an archived deed poll from our archives. We clearly state on the order form that we will only have a copy in our archives if you ordered the original from us and sent it back to us for us to scan and enter into our archives. It turns out you never ordered the original deed poll from us in the first place.
We offered you the opportunity to transfer the money you paid to search our archives towards a replacement deed poll, so you wouldn't have wasted any money. You accepted this offer and paid a further £26. However, it transpires that despite you working in the Looked After Children's Team at Hackney Council, you were unable to provide proof that the council has parental responsibility for the child in question by virtue of a Care Order. We are not willing to issue child deed polls to Looked After Children's Teams if they are unable to provide a Care Order stating the Council has parental responsibility for the child in question.
We then issued you a £26 refund for the deed poll you will no longer be going ahead with.
I am very surprised that someone who works in the safeguarding of children does not seem to value our stringent procedures we have in place to protect children.
I had my delivered as promised
I had my delivered as promised.
I didn't have to wait long.
20 août 2025
Réponse de UK Deed Poll Service
Many thanks for taking the time to leave a positive review.
UK Deed Poll Service
Thank you so much for your good work
Thank you so much for your good work.
I had been struggling to have my Passport renewed.
Your help was great. I wish the Passport Office had given me your address earlier.
Once again THANK YOU.
Barbara Anne Verdon-Weir
6 août 2025
Réponse de UK Deed Poll Service
Barbara,
Thank you for taking the time to leave a review. We are very pleased to hear we were able to help you overcome the issues you had in getting your passport renewed. Safe onward travels!
Kind regards,
Matthew
UK Deed Poll Service
The Deedpoll service is easy to use
The Deedpoll service is easy to use, efficient and helpful.
24 août 2025
Réponse de UK Deed Poll Service
Thank you for taking the time to leave a review - we're glad to hear you found us efficient and helpful.
Kind regards,
UK Deed Poll Service
Réponse de UK Deed Poll Service
Thank you for taking the time to leave a review and for your praise of our service.
Kind regards,
UK Deed Poll Service
Réponse de UK Deed Poll Service
Many thanks for taking the time to leave a review. We're very pleased to hear you think we're an excellent service.
Kind regards,
UK Deed Poll Service
Clear and efficient
Clear, precise guidance - plus help if needed. Quick and efficient service
19 août 2025
Réponse de UK Deed Poll Service
Kate,
Many thanks for leaving a review and for stating that we provide a quick and efficient service with clear and precise guidance.
Kind regards,
Matthew
UK Deed Poll Service
Very happy with the service we had its…
Very happy with the service we had its given my son a option to change his last name that his dad gave him and now he's very happy with his new last name definitely using again
19 août 2025
Réponse de UK Deed Poll Service
Shirley,
Thank you for leaving a review. We're glad you were very happy with the service we provided and that we helped provide an option for your son to change his surname which made him very happy. We're very pleased to hear you would definitely use us again.
Kind regards,
Matthew
UK Deed Poll Service
Réponse de UK Deed Poll Service
Thank you for taking the time to leave a review. We're pleased to hear you found the process of changing your name with us straightforward.
Réponse de UK Deed Poll Service
Thank you for taking the time to leave a review, we're pleased to hear you found our service quick, efficient and effective.
Such a great service
Such a great service, I needed copies thinking it might take a while as it was a few years ago that I first used the UK Deed poll service but I received my copies within days, I’m impressed 5*****
18 août 2025
Réponse de UK Deed Poll Service
Angela,
Thank you for taking the time to leave a review praising our Archive service and how promptly you received your certified copies, despite it being a few years ago that we scanned your signed deed poll into our archives. It gives us pleasure to be able to provide certified copies to our clients many years after we scanned their signed deed poll into our archives.
Kind regards,
Matthew
UK Deed Poll Service
Réponse de UK Deed Poll Service
Thank you for leaving a review - we're pleased to hear you found our website easy to use.
Kind regards,
UK Deed Poll Service
Super quick and easy to do
Super quick and easy to do. Finished product is great and has been accepted in banks etc which is always a worry when doing this yourself online.
7 août 2025
Réponse de UK Deed Poll Service
Mandy,
Thank you for taking the time to leave a review. We're very pleased to hear you found our service to be quick and easy to complete, and that you thought our deed poll documents are great.
Kind regards,
Matthew
UK Deed Poll Service
Good professional service
5 août 2025
Réponse de UK Deed Poll Service
Thank you for taking the time to leave a positive review.
Fantastic
Fantastic! Speedy, super helpful, everything as described.
Staff couldn’t have done more to help
6 août 2025
Réponse de UK Deed Poll Service
Emily,
Thank you for taking the time to leave a review and for your praise of our staff.
Kind regards,
Matthew
UK Deed Poll Service
Réponse de UK Deed Poll Service
Thank you for taking the time to leave a review. We're pleased to hear you found our service good, fast and efficient.
Matthew
Customer service was excellent
6 août 2025
Réponse de UK Deed Poll Service
Thank you for taking the time to leave a review and for your praise.
Kind regards,
UK Deed Poll Service
Very easy to get a deedpoll
Very easy to get a deedpoll
Cheapest one online too, next day delivery if it’s needed faster which is only £5
Everywhere else is a lot more expensive
8 août 2025
Réponse de UK Deed Poll Service
Samantha,
Thank you for taking the time to leave a review. We're pleased to hear you found the process very easy.
Kind regards,
Matthew
UK Deed Poll Service
Happy with service.
My eldest wanted his name changed for his 18th birthday and my friend recommended going through Deed Poll as her sister had used them in the past.
I found the site straight forward to use. I did initially expect to pay £36. I didn’t realise you would need additional documents as some organisations/banks like to keep originals ect. Obviously you have to pay extra for those and I did decide to use their archive service (again that’s another fee) but it’s all clearly explained and priced plus you don’t have to add it if you don’t want to.
I thought customer service was quite helpful too. I messaged them before purchasing to double check a few things over. And again when I was waiting for delivery and they replied straight away with answers.
My reason for 4 stars is purely on the time it’s taken to receive the documents. I think they need to be more clear on process/delivery time. I picked standard delivery as I was in no rush which on the site says 2-4 working days. I ordered on Thursday 17th so expected to receive them latest by Wednesday 23rd. When I still hadn’t received them by Thursday I had a look on their Q&A page and it said it takes 2 days to process the paperwork, so I presumed I hadn’t received them because I needed to add the extra 2 days to the delivery time (which would make it Friday 25th latest) I got a little worried when I still hadn’t received them by Saturday, so dropped them an e-mail and they replied straight away saying, I had pick standard delivery which takes 4 working days and that they where in the post and I would receive it early next week. They finally arrived on Tuesday 29th. 12 days after ordering (8 working days) Like I said I wasn’t in a rush to receive them but for peace of mind it would have been nice to know a realistic timeline or estimate delivery date. Or maybe drop an e-mail when the documents are dispatched.
Over all I was happy with the service and would recommend to others.
Edit : Reply to Deedpoll
Just an e-mail saying your order has been processed and dispatched and should be with you in 2-4 days would be sufficient. You could also e-mail if there’s a delay saying apologies due to high volumes your order has been delayed and we’ll update you when it’s dispatched. But I feel you wouldn’t need to do the delayed e-mail if you made the process time more clearer on your website. I saw 2-4 days delivery and presumed I would get it within 2-4 days. I only found out about the process time after going through you Q&A page. And I didn’t even know that it could be delayed further if you had a high number of priority orders until you just mentioned it. Making that a little more clearer on the delivery page would help. Like I said I wasn’t in any rush but I did start to worry after a week that it may have been mis-delivered or lost. But I got in touch and you replied straight a way which reassured me. Hope that helps.
17 juillet 2025
Avis spontané
Réponse de UK Deed Poll Service
Dear Lisa,
Thank you for taking the time to leave an honest and detailed review. We're pleased you were ultimately happy with the service, and I acknowledge that we're currently taking a couple days longer than we'd like to process Standard orders. With our Standard service we aim to post the deed poll on the fourth working day after your order, but this can be delayed if other customers are ordering the expedited Priority and Express shipping services after you have placed your order, as we prioritise them over Standard orders. Nonetheless, your feedback of how you would have liked to have been updated on your order status via email is appreciated. We are looking into implementing something like that in the future. Would you have still liked to receive updates on your order if it had been shipped to you on the fourth working day, or only if the shipment is delayed?
Kind regards,
Matthew
UK Deed Poll Service
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