Dunham Hale Chartered Surveyors Avis 

Very easy company to deal with and great communications. Surveyor called me immediately after the job to provide early insights. The Level 3 report we received was detailed and has proved very useful.

Job ref 230073-3.

Availability of a surveyor was good. The survey report was very detailed and comprehensive. Covering many, if not all, aspects.
Photos were taken of every aspect reported on.
As with all surveys, there were other areas highlighted for further investigation.

Nick
Job No: 230046-16

Staff were friendly and helpful. Survey was conducted on the agreed date and the paper work was received in 7 days (I had a Level 3 survey conducted).

Quick turnaround with high detailed report

The surveyor quickly completed the report, everyone is very good, except that the report is a little late.

Efficient service, good value for money and helpful conversation post the survey to answer follow up questions.

Incredibly helpful and accommodating when we had an incredibly tight timeline. The report was detailed and easy to follow. Thank you so much!

The survey we got was very detailed and helpful. The process of booking was quick and easy. Would highly recommend.

The survey report was arranged quickly and easily. It was very comprehensive and easy to comprehend and very detailed allowing me to negotiate fairly and from a position of knowledge with the sellers.

Junior, my surveyor, went above and beyond to not only step in after another surveyor cancelled. He was polite and explained details of the survey, as well as get the report to me when needed.

Our buyers used Heyes as well so I was able to meet the surveyor during their survey ahead of ours being done on the property we are buying. Very comprehensive survey and easy to follow report! 230030

Heyes have been brilliant to deal with, very clear communication, quick responses and detailed explanations. Our surveyor Meagan was brilliant, really detailed and she honestly couldn't have done more to help and ensure we understood everything - worth every penny and would highly recommend.

Avoid. Generally poor overall. Late to appointment, stayed 30 mins, at a push. Then two weeks pass with no report. Only received after chasing twice.

Raised a complaint and got one defensive reply. No response to last email.

the survey i received failed to identify, massive damp issues, a failed roof section, the fact the central heating system did not work - Eng stated it hadn't worked for a 'long time'.
i could go on....!

Complaint still awaiting resolution.

Seems to be a great company (debatable) until you have an issue. I made a formal complaint on 01/12/2022. Unfortunately the response I’ve had from this company has been awful they’ve used my personal and corporate details in responses on trustpilot and tried to make me feel guilty by stating my bad review will affect employees livelihoods and families. They have been argumentative refuse to enter into any open discussions and definitely not followed RICS guidance on complaint handling.

I have had to chase twice for a response to my complaint on the days which they said they would respond by and now it is apparently with legal advisors and will be another month.

90 days to deal with a complaint where other surveyors I have spoken to have stated it is clear negligence and will put that in writing is not okay when myself and my very young children are in a dangerous environment. I have asked for the surveyors asbestos awareness training certificate since December and this still has yet to be provided.

No phone call, no emails without me chasing, no empathy for the situation.

Cannot stress enough the amount of unprofessionalism I have received. Please avoid this company they have caused so much undue stress to a young family and I am sure I will get an abrupt unprofessional response to this review yet again.

They are now trying to get my review removed saying I have reviewed the wrong company. They will try anything it’s absolutely disgraceful.

I spoke with Heyes on the phone and by email and every time they were very clear, efficient and knowledgeable. I felt very secure going with them for my survey and was very pleased with the thorough results I received. I could understand it well and knew what steps I needed to take next. As a first home buyer, this was invaluable and I am so pleased I found them,

I was very anxious about the surveying process, I explained this to the gentleman who came to do my survey and he was very kind to me and explained the process and checked in with me regularly to see if I had any questions. The final report was very detailed.

Really friendly service. Very efficient- report sent over to us really quickly. The report was very thorough. Thank you!

Easy communication before, during and after survey. Detailed survey report and friendly service