Electrolux Avis 

Ho acquistato un piano cottura a gas metano più di un anno fa, subito mi sono accorta che l'acciaio del piano si macchiava, i fuochi si annerivano e le icone si sbiadivano. Ho contattato il mio venditore ma incassato il bonifico è sparito. Ho contattato il servizio clienti Electrolux pensando di poter ancora avere assistenza, essendo il prodotto in garanzia, mi hanno dato, tramite email suggerimenti come, pulire la cucina acquistando i loro prodotti. Ho quasi settant'anni e di cucine ne ho esperienza. Uso ancora una cucina Lofra di oltre venti anni, senza aloni, lucente e con i simboli nitidi. Electrolux pessima esperienza e pessima assistenza e prodotto scadente.
Loredana Carla Di Gregorio

Never buy Electrolux
The worst product and customer experience ever. A fridge that stopped cooling at 2.5 years old, just outside warranty. Customer Service were so fast to have me pay for repairs upfront and get a service person over the next day. I was told that the repair would happen the next week however it has not happened for two weeks. I escalated the urgency not only due to not having a fridge for 2 weeks but also due to the sale of the house and the fridge being integrated into the kitchen. There was no escalation at all from Electrolux other than words. I am now sat here with a service man repairing the fridge whilst the new owners of the house are trying to move in. I will never buy an electrolux product from this experience aside from the fridge itself clearly being an inferior product in the first instance.

I’ve had an incredibly frustrating experience with Electrolux and Pacifica regarding an out-of-warranty fridge freezer repair.

The issue was first reported at the end of July because the fridge was occasionally freezing food. Since then, it’s now November, and after around eight engineer visits, the appliance is still not working. In fact, it’s in worse condition than when this all started.

One of the engineers’ interventions in September actually caused both the fridge and freezer to stop working completely, meaning we’ve been without a functioning fridge or freezer ever since.

The customer service and appointment management have been equally poor. I’ve had to chase them multiple times because, despite being told someone would contact me to book appointments, no one did. Appointments were moved or cancelled without notice and without checking my availability. The most recent appointment was cancelled with no notification at all — I only found out by checking the service portal myself.

When I contacted them, I was told the fridge had been deemed irreparable and that I would receive an exchange, but again, no one reached out to confirm or arrange it. I was assured on 04/11 that someone would call me back with an update that same day. It’s now the evening of 06/11, and I’m still waiting.

Overall, this has been a nightmare experience — months without a working fridge, repeated service failures, and complete lack of communication. I would not recommend Electrolux or Pacifica repair services to anyone.

Service, warranty and parts all one big fail. Please please don't buy Zanussi we used to buy for over 20 years never again. Any other brand under the Electrolux and "Pacifa" repair group it's one big scam. Before they try to remove this it's a repair service for a 15 month old dryer that died, unbelievable behaviour and service.

Electrolux’s products and customer service are both an utter disgrace. I bought a new build home which had Electrolux appliances installed and, quite simply, I will never use their appliances again. My washer/dryer developed a fault within the guarantee period, and the engineer that Electrolux sent out fixed it, however, it soon failed again. Because when the repair failed fell outside of the warranty period, Electrolux couldn’t give a damn about the fault anymore, and claim the faulty machine and shoddy repair is nothing to do with them. They will not entertain repairing or replacing my machine, despite numerous attempts to escalate my complaint. I just hit a brick wall!

Products that’s cost the best part of £1000 shouldn’t fail within the warranty period. And if they do the manufacturer should step up.

My advice to anybody considering an Electrolux appliance (including Zanussi and AEG brands) is to buy something reliable, from a company that provides decent customer support and after sales care. Avoid this company at all costs.

If I could give them zero I would our first washing machine lasted just over a year and was damaged. We then got another one and less than 10 months later it is damaged again been 3 weeks still no repairs. They're denying all fault and messages from the supplier even though I was cc'd into the emails. Shocking company.

Absolutely AWFUL!!! Customer service sends you in a loophole, can’t speak to anyone. Avoid avoid avoid. Totally useless

Left my washing machine blocking use of my dishwasher so I cannot access/use it - been on phone to Electrolux who won’t help until Wednesday. I am a wheelchair user and have essential feeding equipment trapped in there. I have left a really angry message with the engineer which is my own problem but I am being screwed over left right and centre at the moment and this time I paid £170 for the privilege.
Spoke to Lauren earlier in the day who was clearly lying through her teeth and ultimately did nothing. Just now, Richard who nearly didn’t give me his name hung up on me after I said thank-you and explained I was annoyed at the situation not him. Was going to give positive feedback on him so that’s a shame. Failed at every point of contact. Great job.

Acquistato un elettrodomestico Elettrolux dal sito ufficiale, dopo 1 anno non funziona, vorrei farlo riparare in garanzia come tutti gli elettrodomestici con 24 mesi di garanzia...assistenza inesistente, non rispondono alle mail, Elettrolux ti rimbalza a centri assistenza che non rispondono al telefono e alle mail, ho questo elettrodomestico non funzionante da più di 6 mesi e non so come fare a farlo riparare prima che scada la garanzia.
Sarà il mio ultimo acquisto da questo brand.

Called electrolux on 18th Aug to report fridge/freezer was not working. After 1 no show/1 reacheduled appointment and 4 different engineers, the fridge freezer was eventually condemned for safety issues(gas leak)this is after multiple parts have been replaced by the previous engineers. On the 3rd oct The engineer spoke to someone at elextrolux infront of my wife who guaranteed that someone would call us back. It is now the 8th of oct and there has been no such call. We have called today to follow up,however electrolux advised there has been no such call. My wife has complain ed numerous times with electrolux and promised calls back, but the service advisor stated they that her complaints have not been recorded. My wife is heavily pregant and been without a fridge freezer for 7 weeks. We are no further forward with getting this rectified. Fridge/freezer is only 6years old. Electrolux clearly do not value their customers. Extremely poor customers service. Past piller to post. I would not recommend Electrolux

Don't buy anything from Electrolux
Rubbish
We bought a sream oven,les then 2 years everything inside been damaged buy self cleaning program, big holes,rust,burned screws

I bought an Electrolux Cooking Top spare part in June. It developed a fault soon after. After weeks, they finally sent out an engineer who confirmed there was nothing wrong with the installation or my electrics, meaning the part itself was faulty. He tightened the connections and advised me that if the fault reappeared, I should contact Electrolux. A few days later the part failed again.

I was then granted a refund after spending 2 hours on the phone being passed from department to department. The service was shocking – rude, dismissive and chaotic.

I then complained about this whole process, and a few days later they retracted the refund offer!

Months of calls, emails and stress later, they’re still refusing to resolve it. I’ve now had to take them to the small claims court to get my money back. Shocking company – avoid!!

Sent wrong replacement part carbon filter twice. Very expensive part. £30

Very difficult to get in contact with them. No email, chat closed on Sat pm. and all day Sunday.

No complaints procedure.

Rang the Electrolux team to book in a repair this morning for my ten year old dishwasher, figured it was a goner, but spoke to a gentleman in their aftermarket team called George who rather than trying to make me pay to book in a repair, instead kindly told me how to fix my dishwasher issue based on my feedback and his diagnosis and now it’s working again. Absolutely rare these days to get this level of customer service. An absolute gentleman and a scholar, 5 stars.

The organisation and service team is full of incompetent staff and they are all bunch of liars. They sold a defective washing machine to me, which broke down after a month. The washing machine has a two years warranty. I’ve been calling every other day for the past three weeks and nothing has been done up till now.
Just a word of advice, don’t buy any product from this company.

This Agent Taysharn gave me a wonderful experience when booking in a repair.

When they sell a defective unit, in this case a wall mounted AC unit, they should take responsibility and provide a warranty. The unit failed three weeks after installation. I had to get a rental and then purchase another unit.

Just a word of warning, if you are thinking of purchasing an Electrolux Group product in the UK, don't! Unless you like spending a long time on the phone ( on hold or transferred ) to various call centres, sending e-mails ( Jonas Samuelson ) that are not responded to and dealing with individuals who will not take ownership. As a landlord with a diverse property portfolio to manage I can honestly say this is the worst white goods company I have ever dealt with for customer service.

Freezer failed 2 weeks before guarantee ran out in May. Reported and engineer confirmed for 2 weeks. Then delayed. When arrived told me after 30 seconds it was the module. Most common fault but didn’t have the part?!? Rescheduled for 2 weeks. Then told part out of stock? Then further delay and best to replace the fridge and freezer as integrated. Another delay. Fitters from a 3rd party arrived and replaced the fridge, then told they weren’t replacing the freezer. Now told we are having a part replaced on the freezer in 2 weeks. Expecting delay in visit, part out of stock etc. just appalling service. I’ve been holding while typing this to register the guarantee on the fridge. Currently 20 mins. Great 👍🏻

Bought a Tumble Dryer Hose for £20 that fell apart during the first six months... they just weren't interested!

Products are awful and the customer service is even worse.