Electrolux Avis 

I have a gas hob from IKEA that turns out to be an Electrolux appliance. After three years, it developed a gas leak. I contacted IKEA who said contact Electrolux. Electrolux were useless, making lots of promises they didn't keep, avoiding talking to me (why was she always on a break?). Eventually I contacted the company they employ to do the actual repair who told me the part Electrolux said was unavailabole, was actually available and they came the next day to fit it.

Three months later and it's leaking gas again. Contacted Electrolux who said they would authorise a replacement hob and will contact IKEA to arrange. Two weeks later, they haven't sent the authorisation to IKEA. Now sat on phone getting fobbed off by people yet again not available - feels like it's a company policy to sicken customers off until they go elsewhere for the warranty repair.

The customer service of this company is a complete joke.

Never buy Electrolux if you value peace of mind.

And to IKEA, please change your provider (my contact with them has been good) they are giving you a bad name.

I can confirm that my part arrived very promptly and safely.

However, I want to flag my concern about the over-packaging. It was a microwave turntable in a box 0.5m by 0.5m.

We are living in a time of climate change, and all of us have to play our part. I replace and repair wherever possible, so it was the right thing to order this replacement part. But could this not have come in a smaller box? Or what about a click and collect service? (I could have cycled to my local Currys, for example.)

If we all make the small changes now, we might avoid the massive changes later.

I had to buy a 3rd set of drawers for my fridge freezer. They just crack and are extremely poor materials. As even with the lightest use they crack. Extremely disappointed this continues to happen. Why can’t they be strengthened. Extremely expensive and happening for the third time. Can this be normal. I think not.

It is no surprise that this company has such a high volume of one-star reviews.

My experience reflects a consistent pattern: advertised delivery commitments are not honoured, timelines quietly slip, and when challenged, the company attempts to rewrite the rules after the fact. A delivery explicitly sold as “5–6 days” took significantly longer, with no proactive communication or revised estimate. When this failure was raised, responsibility was deflected rather than addressed.

What is most concerning is the approach taken once the issue is escalated. Instead of acknowledging a failure to deliver the service as contracted, the company hides behind “internal procedures” and returns workflows that appear designed to override EU and Irish consumer law. Consumers are told that refunds, including delivery and return costs, cannot be confirmed in advance, even where the delay is clearly the trader’s fault. That position is not aligned with EU consumer protection regulations, which are very clear that costs arising from a trader’s failure cannot be passed onto the consumer.

This is not a case of goodwill or discretion. It is about basic compliance with consumer law. Attempting to shift the burden onto the customer, inventing internal rules, or reframing a delivery failure as a standard return is simply not acceptable.

Based on this experience, the volume of one-star reviews makes complete sense. The issue is not logistics delays — those happen — it is the refusal to take responsibility, the moving of goalposts, and the disregard for statutory consumer rights once money has already been taken.

I would strongly caution anyone ordering from this company to be prepared to enforce their rights, because they will not be volunteered.

Moved into a new build last July. A appliance were unfortunately Electrolux had nothing but problems either my fridge. Constantly freezing or getting mass amounts of water. Food constantly being ruined think we are on about visit 6 still awaiting parts.
Our oven came with a broken shelf, phoned and told because it was without the 60days to email them, two emails absolutely no reply.
Asked again on the phone to be told because it wasn’t reported in the first 60 days nothing they can do, I asked about the 2 year warranty and told this was not covered.
Absolute shambles of a company will NOT buy from them again.

Nessuna consegna dopo 40 giorni nessuna risposta dopo svariate e mail nessun traking
Pagato e acquistato frigorifero il 21/12/25 avrei dovuto riceverlo entro 5/7 giorni ad oggi 26/01/26 ancora nulla. Non si preoccupano di farti sapere nulla.Assistenza telefonica scarsa rispondono dal Portogallo dopo svariati tentativi e tantissima attesa …quando pensi che l operatore abbia capito il problema cade la linea( probabilmente è l operatore che la fa cadere) e nemmeno ti richiama. Per me sono dei Truffatori
Incassano i soldi e se ne fregano del servizio. Non comprerò MAI più da questa azienda da quattro soldi

Bought an Electrolux fridge freezer. Was promised a €50 money back voucher from Electrolux. Followed all the instructions and surprise surprise - no €50 back. Feels like false advertising to me

Dishwasher error wouldn't clear, engineer came out for free (under warranty). Claimed it was fixed, it wasn't but didn't realise until he had gone. 2 more visits, more parts replaced (£200 pcb, luckilly free), worked for a month or too. Same error, wouldn't work, engineer again, different one. A pipe had an air block and was full of grease. That had been the problem all along. No issues since.

Cant get the sales team to take the call. I need 12 appliances and they have put me on hold for 40 minutes so far. What do you need to do to speak to someone so you place a potential order. The hold music is awful also

My experience with Electrolux has been abysmal. Not only is their customer service disrespectful, unprofessional and sleazy in its sales strategies, but their insurance offering is completely misleading.

I was told that by paying a monthly fee, all repairs would be covered and that replacement would be an option if the appliance could not be repaired. Despite this, my oven has still not been repaired, and they are refusing to replace it on the basis that some functions still work, even though the appliance is clearly faulty and not operating as it should.

Overall, the service does not reflect what was promised, and I would not recommend Electrolux to anyone.

We’ve moved into a new build and so far it’s been the worst experience with Electrolux. Their helpline tried but their engineer company is ridiculous. 2 failed visits and awful service. I wish we didn’t have Electrolux appliances.

My dishwasher broke in September. It's now mid December and it still hasn't been fixed.

Every time a new appointment is made I seem to have to wait a minimum of 10 days, appointments then get cancelled without any notice meaning I've wasted days of annual leave waiting for an engineer to arrive.

There is absolutely no urgency to get the issue fixed from either AEG, Pacifica, or Electrolux AND they have the gall to take your money up front so they lock you in to this Kafkaesque nonsense.

Had I known what I know now I'd have just bought a new washing machine, however as they've taken £160 of my money to not fix my washing machine, I can't afford to buy a new one.

Very likely I won't have a dishwasher working over the Christmas holidays which is just fabulous news.

Customer service is abysmally bad. Most companies will give you the option of having someone call you back if their customer service reps are busy, but not this one, and the chat service is equally maddening. ALSO, there seems to be no way to contact them by email. It's as if they don't give a damn about their customers. How these people manage to stay in business is beyond me

We have a fridge/freezer ENN2743AOV.

It came with out new build property and failed with-in 5 years but conveniently outside of their 2 year guarantee.

I am not talking about something that broke and needed a repair, the technician said the whole thing would need to be replaced and completely had failed and there was no fixing it.

This is not a brand that is meant to go the distance. They do not stand behind their product either, I called to tell them that the hole product failed and they said they could send me to their sales team so I could be a new one. As if I would purchase another to fail in 5 years. No thank you.

If you want quality than do not buy an Electrolux Fridge/Freezer

Really awful repair service through their contractors Pacifica. Paid for a repair nearly 4 months ago and still waiting for the engineer to actually fix my tumble dryer. Multiple no shows, cancellations, damaged parts. Do not use this service!!!!

We brought a Fridge Freezer just over 2 years ago. The warranty ran out in September but had issues at the end of June this year so it was in warranty. The engineers had been out 6 times to try and fix our product and with 5 different engineers , they each had there own idea of what was wrong. Yesterday an engineer came out and spoke to Electrolux , who then in turn wrote the product off.
I phoned Electrolux this morning asking when a new fridge freezer would be delivered, only to be told its out of warranty and you will have to pay for a new one. I explained that this has been going on since it was in warranty but the guy on the end of the phone said he couldn't do anything. Absolutely disgusted isn't the word.
I have 3 other items from them and I will never buy one of there products again.

Moved into a new house 6 months ago. All appliance were Electrolux. Both the fridge and oven have broken in that time. We have had 6 awful failed visits from their quaranty engineers which has completely wasted our time and not actually fixed the issues. We have had to get a different fridge and get an independent electrician to fix the awful build quality on the ovens plug (which could have set fire to our whole kitchen).

How I wish I'd read these reviews before we employed Electrolux to repair our cooker! John Lewis dual fuel cooker developed an intermittent fault just out of it's 3 year warranty, JL advised contacting Electolux.co.uk. They repaired it for £149, including part and labour with 3 year warranty including 1 year on electronic. Within a few months the cooker developed the exact same fault as before. We have been corresponding with Electrolux since March. They offer to replace the faulty part they supplied and fitted, but insist on charging us for labour to fit it. We asked for a refund, or for a replacement part and we will get a local firm to fit it, but Electrolux insist on is to charge us to install a new part. Reading other reviews, this could be interpreted as a money making scam: faulty parts are fitted and customers are charged for the labour to replace them?

inclassificabile, pessimo prodotto (acquistato da pochi mesi) dunque è da sconsigliare, nessuna assistenza. Risulta estremamente difficile l'accensione dei fornelli, puoi stare minuti con il rumore dell'accensione a scintilla ma il gas non si accende in fiamma. Pure il forno è pessimo per il ristagno di vapori. Consiglio vivamente l'Electrolux di rivedere la qualità dei suoi prodotti (si chiama collaudo).

Contacted Electrolux customer service by post on 16th October regarding information on a light bulb for my Zanussi oven as the website information given was incorrect. To date - a month later - have still received no response. Oven is great - a shame the same cannot be said for customer service and after sales.