Electrolux Avis 

Review re: Electrolux Professional

Avoid at all cost. We purchased a commercial washing machine from them. The inverter went just after 12 months from new. We have a number of commercial washing machines, mainly Girbau's, and the only one to have a problem so soon after purchase from new is the Electrolux. It is very rare for an inverter to go so soon after initial purchase. I raised this with Electrolux and they were not remotely interested in assisting us in the matter as the warranty had expired by 10 days.

As a growing business, we will never purchase an Electrolux machine again. And will revert back to purchasing Girbau.

Purchased fridge/freezer with a 2 year manufacturer warranty. Started developing problems after 2 months. Contacted them, engineer sent out. Problem still continued. Engineer came out 3 times all to same problem. That's when Electrolux as a company just wasn't interested anymore in me as a customer. I asked for a replacement fridge freezer as by now it had started to ruin the housing unit it sits in. (Brand new kitchen)
They suddenly now say the warranty is invalid (even though engineer been out 3 times). I considered & told Electrolux by email that i woulfld take them to the governments small claims court for the costs but you havd to pay up front a fee. Also complete lots of on line documents.I have a busy life as do many other customers and have just had to write this off as a bad experience. I will never buy Electrolux again. I own 2 other fridge freezer in 2 places that are both working fine and have been doing for 5 years plus. Also their customer service do not try and wriggle out of customers problems.

3rd Electrolux Ultimatecare 900 delivered day before yesterday and broke down yesterday. Lasted me all of 2 washes!! The machine came with the travel plugs in the machine but the drum was moving freely. Third of the same machine within one week. The first one I refused as it was not tied down in the truck by the delivery driver. The second one my Removalist picked up and it had litres of water in it. The third one as mentioned above did not even last a day all together. An $1800 washing machine literally been the biggest headache and a nightmare to deal with Electrolux. Never again will I purchase anything Electrolux!

Contacted the company in February and they still have not answered my concerns. Is it possible to give no stars?

Impossible to contact - after answering loads of questions, left on hold to be put in a queue which when eventually calls you back, no one there.

It shouldn't be this difficult to try to give a company money to buy a part!

Comprato frigorifero ad incasso luglio 2022, non funziona ed il tecnico mi ha detto che è irreparabile per rottura serpentina gas e che si tratta di difetto del frigorifero stesso. Mi chiedo come sia possibile che un azienda che reputavo di qualità proponga come soluzione il cambio con riduzione (per l’acquisto on Line ) del 35% per LORO certamente molto conveniente. Meno di 3 anni per un frigorifero è IMBARAZZANTE ed a livello di ecologia è vergognoso fare prodotti da ridurre in rifiuti in così poco tempo.
NON COMPRERÒ MAI PIÙ DA LORO.

luglio 2022 oggi è stato il tecnico e mi ha detto che non si può riparare a causa problema serpenti a gas difettosa.
Pensavo di aver preso un prodotto di qualità e mi ritrovo a dover

Ordino online quotidianamente ma un servizio clienti del genere mai ricevuto!!!
Ordinato un vetro esterno di un forno electolux,nonostante abbia controllato più volte la compatibilità del vetro con il mio forno mi è arrivato un vetro non compatibile.
Ho contattato più volte il servizio clienti tramite e-mail con diversi indirizzi e mai ho ricevuto risposta.
Ripeto,un servizio clienti indecente!!!
Sconsiglio vivamente di acquistare un prodotto electrolux!!!

We moved into a new build a year and a half ago, the lamp in our oven stopped working over the weekend, could be an electrical fault or burnt out light. Still under warranty, however apparently if it’s just the bulb and no fault they will charge me a minimum call out fee of £169! Honestly their customer service is a shamble. I now understand why so many negative reviews!

Avoid, drawers of freezers all cracked as plastic lighter than that of handle. Customer service will not assist even though purchase was made not even a year ago and Sale of goods and supply of services act of 1980 clearly broken . Total infringement on consumer rights. Plus this poses a dangerous safety hazard to my child. As 4 new drawers are required not even a discount was offered despite asking. All was fine was given a list of suppliers of where I can buy myself. Shocking

The oven door randomly shattered when not in use. The extractor fan (a separate unit) also randomly failed one day. In both cases, they DO NOT want to help, only to gouge more money.

These people do not care. Avoid Electrolux at all costs. Products are awful and the customer service is even worse.

My first ever bad review. Our oven would not load and so I was told a call out was needed because it was a software issue. For some reason they needed to do a credit check before logging a call out ??? They emailed to say no invoice will be issued until payment was made which they didn't know the final amount and how to calculate the VAT but were very helpful when it came to providing their bank details! THEN was ignored for 2 days after payment until I called and found out I wasn't contacted because the lady was off from work and no one else in the office could pick the job up!! The worst part was that I was told it would be a WITHIN 48 hour call out but once I made payment it was emphasised they "try" to do it within 48 hours. As I run a bakery, none of this is good enough especially when I've paid multiple tens of thousands of pounds in equipment.

All of this to then have a man turn up WITHOUT any software equipment and then over a thousand pound quote to getting the entire mother board changed because they don't know what the cause is even though they didn't test the software. Amazed at how this entire issue has been dealt with

I purchased a washing machine from IKEA, Electrolux make the washing machine and brand it as IKEA. Soon after purchasing the washing machine it developed a leak from underneath the machine. The engineer came out to look at it and said it was because above the soap dispenser was not clean, although it is where the water comes out so I am not sure how it wouldn't be clean. It was wiped and I was told it had solved the problem.

Quite a while later I noticed the plinth along the bottom of the washing machine was starting to change colour and it was expanding. I removed the plinth and noticed that it had gone mouldy and was completely damaged, it had been soaking up the water from the washing machine which was now leaking from the front and back. I contacted electrolux who told me that it was a few days out of warranty and that I would have to pay for a repair. I sent pictures of the damage done to my kitchen and that it was obviously damage that was done over a long period of time.

I have since purchased an LG washing machine, no way would I go back to electrolux or any other washing machine made by the electrolux group.

Buongiorno a tutti,
trovo priva di fondamento la motivazione da voi riportata, la lavatrice è sempre stata asciugata dopo ogni utilizzo e lo sportello lasciato aperto per cui non può esserci stato ristagno inoltre escludo nella maniera più assoluta che i vapori di un detersivo siano così aggressivi da corrodere lo smalto ed il ferro provocando ossido di Fe, il vs tecnico potrà confermare quanto scrivo che ha trovato la lavatrice pulita ed asciutta (sua osservazione) quindi non è una manutenzione errata.

Aggiungo che se fosse vero ciò che affermate il problema non sarebbe da imputare al cliente ma al progetto e/o realizzazione della guarnizione che non risulterebbe idonea alla sua funzione oppure, cosa che ritengo più probabile, ad un decapaggio mal riuscito sulla lastra che ha generato ossido dall'interno facendo staccare lo smalto.

Con queste premesse diventa ridicola la vs proposta di un ampliamento della garanzia portandola a 10 anni ed estendendola a casi eccezionali, fortuiti o ... in quanto sicuramente avreste poi trovato qualche fantasiosa motivazione per evitare l'intervento in garanzia, ma che idea avete dei vs clienti?

Nella mail ricevuta da Electrolux viene dichiarato che vi sareste occupati della riparazione modificando poi questa decisione negando la responsabilità e riversando sul cliente colpe e costi addirittura proponendo quella che definisco una "garanzia a pagamento" (se pago sostituite il pezzo).



A mio parere è comunque una questione di serietà nella quale forse avete parecchie carenze e larghi margini di miglioramento.



UN CLIENTE CONTENTO È UN CLIENTE CHE RITORNA ed io cercherò di evitare prodotti del vs gruppo.



saluti

gabriele bellini

I bought a washing machine (Zanussi) so far, so good, but haven't had a sensible solution to the problem. I reviewed it on the site I bought it from within a couple of days. It doesn't rinse the clothes properly, doesn't rinse the fabric conditioner into the clothes, towels and jeans being my particular bugbear. So ,so far we have had 2 operatives out, only to say there is no problem. I told the last engineer I have been washing clothes in machines for 48 years and never had this issue. Needless to say I cannot now get through, it tells me " the offices are now closed " at 10.30 am on a Monday. . . I only bought Zanussi as my dishwasher is fabulous!

The worst company to order a washing machine from. Firstly it takes ages to come, then it comes all cracked and damaged. I try contact them no one gets back to me for a long time & then when they finally do they say there is nothing they can do and that I’ll have to wait another week for another one to be replaced? This is honestly ridiculous and so frustrating, so I try give them the benefit of the doubt and say I want it by Tuesday atleast (I’m speaking to them Saturday) they’re saying they can’t do that and that they’ll try call me Monday? Call me Monday for what? If I have already explained my situation what else is there to talk about?

Honestly I’ll be making everyone aware of this company.

I have wrote a review/feedback on their website how to improve eoe8p39wv and they simply rejected that review as it had no 5 stars. It had 3. They look like elon so there is nothing more here to add. Hence 1 star on trustpilot, but I already see here only 1 start reviews 🫣

The washing machine is utter crap. It must be programmed by teenagers who never did any washing. 3.5hours for a whites wash or 18 minutes to not wash at all on a quick wash. You need to take a day off to do two washes for just your bedding! WTF! Doesn't fill with water properly, 12 minutes for a spin cycle that takes 20 minutes, most of the time not spinning. It is utter utter garbage

I submitted a request for repair in November. An engineer assessed the situation and confirmed that the appliance was beyond repair, suggesting a complete or partial replacement. However, due to internal issues, my case was mistakenly closed.

Subsequently, a second engineer visited in January and reported that the device was functioning, albeit with some limitations. Since then, I have reached out to Electrolux, requesting further assistance from the technical team. Regrettably, I have yet to receive any updates on the progress of my case.

The issue with my appliance is as follows: The program selector is faulty, allowing free rolling between settings. If the program is changed without resetting to '0,' the timer malfunctions and the device fails to shut off automatically. This poses a significant fire hazard, particularly with young children in the household.

I am becoming increasingly frustrated by the lack of resolution and communication regarding this matter.

Do not buy an appliance linked to this company.

If you have already, when it breaks, do not pay for a fixed price repair. They will come and look at it, not attempt to repair it, and then you will be out of pocket.

Dreadful company.

Absolute horrible customer service!

I have been chasing this company for 5 months, asking a refund as they charged me €229 during a repair while my AEG appliance was still in warranty, mistake 1. Following this, I had to ask for a refund and after several emails back and forth they promised me I'll get the refund in a couple of months. 5 months later, no update, excuses that there were issues with their accounting department and still no refund or solution provided by anyone. I wanted to file an official complaint through consumersales.be email but this email doesn't seem to work!

Worst experience ever. It’s an absolute disgrace that this company even exists