Electrolux Avis 

AEG Washing Machine, 7 yrs old with no problems until now. It started making a loud worrying banging noise when spinning so I initiated a Service call costing £169 fixed fee. Because I thought it was a good appliance I decided to take up their offer rather than purchasing a new one.

I am writing this to express my deep dissatisfaction with the service I received regarding the repair of my washing machine. What should have been a straightforward process has turned into a month-long ordeal, resulting in unnecessary stress, wasted time, and ultimately, no resolution to the issue.

From the outset, there were red flags. The initial diagnosis by your technician was completely inaccurate, despite a detailed video being sent beforehand to illustrate the problem. The same technician then identified multiple issues—requiring a new drum, rubber, bearing, and heater—raising serious doubts about the accuracy and communication within your team. When I inquired about whether the fixed repair cost covered all these replacements, I was told "yes" but advised to confirm with Electrolux, which I did.

Unfortunately, the service failures didn’t stop there. The first appointment was wasted, the second was canceled because there was “no technician in the area,” and the third was rescheduled due to technician sickness. These repeated delays meant that, one month after my initial call to Electrolux, I still had no working washing machine.

Your lack of contingency planning—evidenced by multiple cancellations and failures—suggests serious operational flaws. After three failed appointments, I demanded and received a refund, but this does not compensate for the time lost, stress endured, or the inconvenience of being without a vital household appliance for so long.

Had your team been honest and transparent from the beginning—providing an accurate assessment of the repair costs—I would have made the decision to replace the machine immediately. Instead, I spent a month juggling work shifts, accumulating a mountain of laundry, and dealing with your unreliable service, only to end up purchasing a new washing machine anyway.

I would have preferred to have been told that the washing machine, branded AEG was not financially viable to repair so I could have purchased a new machine before Christmas.

Going forward, I will not purchase another Electrolux-linked product, nor will I recommend your services. I intend to share my experience to help others avoid a similar situation.

Honesty, transparency, and reliability are fundamental to good customer service—qualities that were sorely lacking throughout my experience. Pacifica Group and Electrolux, I hope you use this feedback to improve your processes and prevent such situations for future customers.

I purchased this fridge expecting quality, but it has been a nightmare from the start. The first unit didn’t work at all and had to be replaced. Unfortunately, the replacement was just as disappointing, running at an excessively loud 72 decibels—twice the normal sound level for this model. It’s unbearable in a home environment.

This has been, without a doubt, the worst product experience I’ve ever had. I strongly recommend avoiding this fridge. Save yourself the hassle and invest in a more reliable option.

Yet again, I find myself having to write a review to get some sort of acknowledgement/resolution from this company.
This is the second item purchased through John Lewis which as it is branded JL I was not aware it was part of the Electrolux group, (had I have known this I would not have purchased it, having already spent best the part of a year trying to get a resolution for an AEG washer/dryer which also comes under the Electrolux umbrella, it was a nightmare and 3 machines later finally got sorted.
In short, It is my JL Fridge Freezer now, which has recently developed a split in the door panel which got increasingly worse over the christmas period, I telephoned John Lewis as the item is still in its warranty period, there technical team disappointingly then pass you on. I telephoned Electrolux and spoke to Banda, who informed me this particular item is not covered under warranty, I then asked to be transferred to the complaints team which he did, I then spoke to a lady, who promised me she would email me the case details and try and find a resolution, after our phone call, I was not asking for a refund nor an exchange of product, just a replacement seal/gasket? for the freezer door, I paid almost £800 for this item and I feel the door seals are not fit for purpose, an inferior part of the otherwise decent product, I had received terrible customer service previously and the lady assured me there would not be a repeat of this. Nothing arrived. I had to call Electrolux again this morning and spoke to Rushkah to ask if she could transfer me again to the Complaints team, she then advised they did not have a complaints team to transfer me to and whomever I spoke with yesterday could not have done this as all they have is an email to give me.

***Further update for this review, after my review, I very quickly received a txt to say an engineer was booked for today! I was astonished, happy to report that Electrolux have gone some way to redeeming themselves this time, the engineer visited and has ordered the part. happy at last, thank you.

Bought an electrolux oven/ microwave combo as part of a new kitchen from ikea, two and a half years ago and it has been seldom used.
One of the side racks has come away causing the microwave to spark on use.
Electrolux say it's not under warranty as it is due to rust!!!
How can this be in product this new ? SHODDY!!!

I have a 2 year old Zanussi Hob (part of the Electrolux group) which leaked gas from a failed elbow joint in April this year, causing my house to fill up with gas. Thier approved supplier Pacifica came out to repair the joint and deemed the appliance safe.

Approximately 6 months later I spent a week away only to come back to find my house full of gas, a wave of it hit me upon opening the door. Pacifica the approved supplier have attended my house but found the leak was not present. However, they did say they can't find a leak but can't rule out and intermittent leak from a valve or similar.

In both incidents I had to call Cadent and British Gas who came out and confirmed the leak was coming from the gas hob. They then cut the gas off in order to avert and explosion.

Electrolux are now taking the stance that due to a leak not being present when their supplier has been called out, that there is no leak. Although their supplier can't rule it out. Therefore, they are actively putting people's lives at risk!

I am absolutely disgusted my the lack of corporate responsibility this business shows. Their willingness to put lives including childrens lives at risk.

If I could give zero stars I would. Do not use this company! 6 appointments, 3 cancelled and still have a broken microwave. They will not refund! Stay away!!

These guys are absolute rogue traders. Absolute thieves. DO not trust them. DO not pay

Cooker blew main door off and hit my foot after opening door. Fortunately no serious damage to consider legal action. Also the fan protective blew out some weeks earlier. Totally negative opinion and will never consider buying any of their products again.

I bought a cooker hood in November 2024 from Wickes who had bought it from Electrolux. The cooker hood was clearly faulty after it had been fitted correctly by an installer. The housing for the motor was faulty and made the motor shake uncontrollably. We sent videos to Wickes who claimed that the Electrolux engineer needed to come out to confirm. They subcontracted to Pacifica Edinburgh. An engineer, Benjamin came out on the 16th of November. He said that I had been sold a dud! He said that the housing of the motor was faulty and could not be repaired. He said that he would post his report and I should contact Wickes to get a refund. No report was posted and a few days later a report appears that says nothing wrong with the appliance and all to do with the installation! Both Electrolux and Wickes are now trying to wash their hands of this. Wickes claims that it’s hands are tied because of what Pacifica has said. Even though there were witnesses that heard what Benjamin said, they don’t care! £700! Now I have to go through the small courts. These people are crooks. Don’t trust Pacifica, they are crooks! And for heavens sake, don’t buy anything from Wickes or Electrolux. They try to cheat ordinary people. And Pacifica is in on it.

Brand new washing machine (£1700) with an internal leak caused a flood and damaged kitchen units. The engineer sent by Electrolux managed to drill out the screw heads when taking the machine apart and failed to fix the leak, the second engineer was unable to undo the screws so snapped off a screw housing, and still couldn't fix the leak. Meanwhile a claim was submitted for the replacement of the damaged kitchen units - the response from Electrolux was that the damage didn't result from the flood of water from their machine but must have come from a (non-existent) leak elsewhere. So, fundamentally, an incompetent and dishonest company.

My extractor fan was fitted in a house that is only 18 months old, when I called the customer service told me that the reference number said it was a 2018 model and their was nothing they could do, the house was built in 2022 and they are putting in old dated appliances. Not good customer service.

Absolute worst company ever. Please do not buy from them. I purchased a hob from them. The company advised that the installation would be within 2 working days of order. When I contacted the company installing the hob they advised it would be at least 2 weeks. I couldn’t wait that long so I cancelled the order immediately. Even though Electrolux have the hob back, they have not refunded me. I contacted customer services and they advised that they have not even processed a credit note 2 weeks later. They are just sitting with my money and their hob. Unconscionable!

I have made a formal complaint via there website in accordance with there complaints procedure and have still not received a response 2 weeks later. I have even chased via phone and the call was cutoff.

JUST AWFUL CUSTOMER SERVICE!!!!

Ref 1001417074 /Repairs to damaged kitchen unit via your appliance fridge freezer - Znfn18es3 925503320 Pacifica Engineer visit and new fridge freezer replaced as agreed by Warranty

On 2nd faulty fridge freezer in warranty fobbed off with bills hit refuge to replace.

Shocking!!

Oven clock runs fast. No other electronic clock in the house runs fast (or slow) so it isn’t fluctuation of the frequency of the power cycle.

It is a piece of crap.

The ratings says it all, this is a very very useless company, service is a 0 and they don’t seem to care!!!! I will also advise you all try to avoid buying anything from Zanussi unless they stop working with these useless people.

I completely agree with all the other reviews on here. Faulty dishwasher, purchased via Ikea but under warrantee via Electrolux and Pacifica. It has taken 3 months to try and get this resolved and still ongoing. I have had 5 different engineer visits (5 morning off work!). Each one has tried a different part which doesn't fix it. I complained and a week later still waiting for a response. I have asked for a replacement dishwasher but they refuse too.

CONS:
Awful company to deal with. I purchase an Electrolx Oven ,Hob and extraction hood. The extraction hood arrived with a dent in it which after 3 phone calls and sending emails/photo it still was not resolved. And each time you call they seem to have no access to the information that you have previously given and have to start all over again from the beginning.

The extraction hoods performance is really poor and noisy and the oven has already got a mark on it where something dripped onto the bottom of the oven and will not just wipe off like it would with most standard ovens.
The fan on the oven runs for absolutely ages after you turn the oven off.
Very expensive products for what you get and the performance that it gives. I have had the appliances a few month now and wouldn't purchase again, but had limited choice with kitchen supplier.
PRO'S:
The design of the oven and the hob is quite sleek to look at, the extraction hood does look a little dated however .

Update to my review wrote 2nd October - we have been promised £69.99 refund which was processed on this date - still not received in my bank despite a handful of phone calls asking where the refund is - each time getting fobbed off saying it's been processed check again tomorrow - phone call today - oh it must have got lost - we will process your refund and it will be in your bank in another 5-7 days - this company is the worst i have ever dealt with they are a set of lying rogues