Elevenloves Avis 

116
•
TrustScore 5 sur 5

4,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I'm a new customer to Eleven Loves and I think the clothes, the community, and the personalised advise are very special. I have been one of those people who have bought clothes but never quite... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I bought the red Trinney jumper in 10. It was too small and the colour was not ideal. I returned it with no problem and bought the same in blue and size 12. Its perfect. Looks great with jeans. W... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Have bought several items from Eleven Loves over the years and love how the styles are contemporary yet classic enough that they have longevity. Whenever I've had a query about sizing or cut,... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I’ve had a few pieces from Eleven Loves now and have been really pleased with the quality and value for money, especially in the sale. The items I have bought are classic pieces which will hopefully l... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de vêtements

Écrit par l'entreprise

Eleven Loves creates beautifully made, effortless clothing for women that can be worn day to night, throughout the seasons, year after year. We do so with love and respect for the environment, our talented producers and our wonderful customers. We want to make our customers feel special every single day.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

116 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,8

Tous les avis

(116)

60 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Beautiful well made timeless clothes…

Beautiful well made timeless clothes that always flatter. I have purchased a number of items now to build a sustainable capsule wardrobe. Customer service is exceptional. Cant recommend highly enough.

15 juillet 2024
Avis spontané
Logo de Elevenloves

Réponse de Elevenloves

Thank you so much for your very kind review, it is so nice to get such lovely feedback. Many thanks, Hayley xx

Noté 5 sur 5 étoiles

Absolutely love this shop

Absolutely love this shop! Have bought several pieces - sweatshirts, T-shirts and skirts - all super well made, lovely cuts, really funky. Get lots of comments on them! Amazing customer service too:

20 juin 2024
Avis spontané
Logo de Elevenloves

Réponse de Elevenloves

Hi Katie- thank you so much for your wonderful review and for all of your support for our small business. Many thanks, Hayley x

Noté 5 sur 5 étoiles

Excellent clothing range

Excellent clothing range, I absolutely love the t shirts. I love the way you can dress the clothing up for going out but dress down for general everyday wear.

24 mai 2024
Avis spontané
Logo de Elevenloves

Réponse de Elevenloves

Hi Sharnjit. Thank you so much for your wonderful review and for the feedback about being able to dress up and dress down in our clothing. Many thanks, Hayley x

Noté 5 sur 5 étoiles

I love all of my beautiful pieces from…

I love all of my beautiful pieces from Eleven Loves! The customer service is great too!

17 mai 2024
Avis spontané
Logo de Elevenloves

Réponse de Elevenloves

Hi Eve, thank you so much for your wonderful review and for the great feedback about our pieces and the customer service. Thank you for all of your support for our small business. Hayley x

Noté 5 sur 5 étoiles

Great customer service

Great customer service, lovely products. Highly recommend this company!

21 mai 2024
Avis spontané
Logo de Elevenloves

Réponse de Elevenloves

Hi Joanne. Thank you so much for your very kind review. It is lovely to hear your feedback about our products and our customer service. Thank you for all your support for our small business. Hayley x

Noté 5 sur 5 étoiles

Love all items I have bought

Love all items I have bought. The fit of the T-shirts is brilliant and I always love to wear my weekend hoodie. Highly recommend.

22 avril 2024
Avis spontané
Logo de Elevenloves

Réponse de Elevenloves

Hi Louise. Thank you so much for your wonderful review and for your lovely feedback about our T Shirts and Weekend hoodie. Thank you for all your support for our small business. Hayley x

Noté 1 sur 5 étoiles

Poor quality & service

Bought the Tara jeans in March to go on a weekend away. Wore them a handful of times. Went to wash them for the 1st time & noticed a hole near the front pocket. After care service is very poor. I messaged 3 times on the Chat but never had a reply. E mailed 3 times but never got a reply. Telephoned twice, finally had an answer -that well they are 8 weeks old now. If I pay £95 for a pair of jeans I expect them to last years not weeks!!! In the end I sent them back using Royal Mail special next day delivery before 1 which cost me £9.95. Finally had a response that they didn’t think it was a manufacturing problem?? Offered me an exchange as a goodwill. No mention of refunding my postage or no apology whatsoever. Thankfully I paid by PayPal & have now opened a case against them. Very disappointed, frustrated & annoyed.

2 mai 2024
Avis spontané
Logo de Elevenloves

Réponse de Elevenloves

Hi Ali. I am so sorry about the customer experience that you had here. From our initial look at the photo of the jeans that you sent us it did not look like a manufacturing fault but were happy to offer an exchange and asked for you to send them to us so that we could have a further look. However when we received them we agreed that it was a fault but by this point you had opened the case with Paypal. The refund was processed in full. We didn't know that you paid for the postage as we offer free returns and so assumed that you had used this. Sorry again for the experience you have had here. Best wishes, Hayley

Noté 1 sur 5 étoiles

I’ve been frustrated with this company…

I’ve been frustrated with this company for over 2 weeks. I placed an order over 2 weeks ago and never received it. Contacted Hayley several at least 6 times, in which I still have no idea what happened and can’t seem to get a replacement order sent to me. I feel I have been very patient but I’m so upset with no information on my items. Besides not being able to take the items on vacation with me. ☹️

1 avril 2024
Avis spontané
Logo de Elevenloves

Réponse de Elevenloves

Hi Michele. Thank you for taking the time to leave this review. I am sorry for the issue that there was with your order. We use DHL's express service for international orders which is very reliable but unfortunately they lost your order. We did respond to all your emails and sent more than ten update emails in a two week period. Once it was confirmed it had been lost we sent a replacement order which in a couple of days. I have been emailing you to see if there is anything else we can do so please do get in touch if there is.
Thanks, Hayley

Noté 5 sur 5 étoiles

Fabulous company-I’ve been buying from for years

Fabulous company-I’ve been buying sweaters and tees for a few years from this independent brand & they’re getting better & better! Great new designs, and more items - for a capsule wardrobe, work, casual or dressing up to go out. They have plain, prints & my favourite monochrome tees, I’m a size 10-12 and buy a medium in the sweatshirts and neat fit tees (I find the size charts & advice really helpful & true to size). Hayley the founder designs, describes them so well & also models them on lives too - really personal service!

10 mars 2024
Avis spontané
Logo de Elevenloves

Réponse de Elevenloves

Hi Rachel- thank you so much for your wonderful review and for all your support for our small business over the last few years. It is so good to hear that you feel that we have been getting better and better during that time, our customers have been such an important part of that so thank you for joining my lives! Thank you so much also for your feedback on the personal service, which is so important to me, speaking to customers is one of my favourite parts of the job. Thanks again, Hayley

Noté 5 sur 5 étoiles

I have purchased many times from…

I have purchased many times from Elevenloves. The quality of the clothes is outstanding and delivery is always very quick. I am excited to have discovered this company and will continue to purchase.

21 mars 2024
Avis spontané
Logo de Elevenloves

Réponse de Elevenloves

Hi Annabel- thank you so much for your wonderful review. Thank you for your lovely feedback about the quality of our clothes, which is so important to us. It is great to hear also that you have been pleased with the customer service. Thank you for all of your support for our small business. Hayley

Noté 5 sur 5 étoiles

Love eleven loves

I first noticed eleven loves from social media, advocating sustainable clothing. I have purchased quite a few pieces now, and I’m thrilled with the quality. When I’ve needed to get in touch with eleven loves I’ve received a prompt reply.

1 janvier 2024
Avis spontané
Logo de Elevenloves

Réponse de Elevenloves

Hi Nicola. Thank you so much for your very kind review. I am very pleased to hear your feedback on the quality of the pieces you have ordered and that you have been happy with the customer service that you have received. Thank you all of your support for our small business. Hayley

Noté 5 sur 5 étoiles

Great service and beautiful clothes

I recently purchased the Bella bomber and the Noir t-shirt. The quality of both items are beautiful. The bomber was a bit big and the turnaround to send a smaller size was quick and efficient.
Haley changed my order to go to a different address after order which was seamless. All transactions have been really smooth. A great company to do business with.

21 février 2024
Avis spontané
Logo de Elevenloves

Réponse de Elevenloves

HI Megan. Thank you so much for your review and for the wonderful feedback about the quality of the pieces you have received and on the customer service. Both are very important to us so it is great to hear that you have been pleased. Thank you for all of your support for our small business. Hayley

Noté 5 sur 5 étoiles

I have known Hayley since her brand was…

I have known Hayley since her brand was Love, Sweat & Tees and she is the most lovely person you could buy from. Everything that goes into Eleven Loves is with so much thought & care - she really cares about her customers & the clothes that she produces. Always arrive quickly, beautifully packaged with free returns. The quality of the clothes is second to none & they are designed so beautifully. Highly recommend.

21 mars 2024
Avis spontané
Logo de Elevenloves

Réponse de Elevenloves

Hi Helen- thank you so much for your amazing review and for all of your support over the years. It was so lovely to read your comment about me personally and that you have felt the care that I have for my customers and the clothes that we develop. I love the interactions with my customers and all of the input and feedback is so important to getting the designs right. Really lovely to hear your feedback on the quality of the products and on customer service. Thanks again for your support for our small business. Hayley

Noté 5 sur 5 étoiles

I have bought 10 pieces from Eleven…

I have bought 10 pieces from Eleven Loves, from sweatshirts, to jeans, to shirts to tulle skirts and I absolutely adore every one! They are all such good quality, easy to care for and are so comfortable - I always feel good when I wear them. Hayley is so involved with her customers and provides excellent service and a really personal touch, which I truly value. Do not hesitate to buy from this incredible brand.

21 mars 2024
Avis spontané
Logo de Elevenloves

Réponse de Elevenloves

Hi Ella. Thank you so much for your review and for your wonderful feedback on our range. I am so pleased to hear that our clothes make you feel good. Thank you for your feedback on our customer service, it is lovely to hear that you appreciate the personal touch. Talking with customers is one of my favourite parts of what I do and it is so helpful to get all the input and feedback. Thank you again for all of your support for our small business. Hayley

Noté 5 sur 5 étoiles

Fantastic company

I have ordered several times from Eleven Loves and have always received a first class service. From my first experience Hayley and her team have gone out of their way to make me feel a valued customer and communication has been prompt and helpful when I have had any queries or questions about my order or items I have enquired about. I love the lives as Hayley involves viewers in her ideas and collaborations and answers any questions with style solutions. I would recommend Eleven Loves, I brought the Iris Tuile which is lovely and so well made and good quality. I can't wait the spring / summer collection.

21 décembre 2023
Avis spontané
Logo de Elevenloves

Réponse de Elevenloves

Hi Sandra- thank you so much for your wonderful review. I am so pleased to hear your feedback on feeling like a valued customer and that you find the lives helpful. They are now one of my favourite parts of the week and I love talking to customers and so appreciate all of your input into developing products. Thank you for recommending us and for all of your support for our small business. Thanks, Hayley

Noté 5 sur 5 étoiles

A fantastic ethical, independent brand

A fantastic, ethical, independent brand. The clothes are beautiful and customer service is excellent.

20 mars 2024
Avis spontané
Logo de Elevenloves

Réponse de Elevenloves

Hi Annabel. Thank you so much for your kind review and for the lovely feedback on our clothing and customer service. Thank you for your support for our small business. Hayley

Noté 5 sur 5 étoiles

Love Eleven Loves

I have purchased several items from Eleven Loves, love them all and see them as wardrobe staples for year to come. They arrive promptly, beautifully packaged and are excellent quality. The team works tirelessly to ensure their clothes are produced ethically, using sustainable materials. They consult their customer base via their social media platforms, so that what they produce is what customers want to buy. Who else does that? Small runs are produced to reduce waste. A business run by caring women for women who care about what they are buying. Highly recommend that you explore their range 😁

20 mars 2024
Avis spontané
Logo de Elevenloves

Réponse de Elevenloves

Hi Lesley- thank you so much for your wonderful review, which was lovely to read. I was so pleased to read all of your amazing feedback. The speaking directly to our customer base is one of my favourite parts of the week and is so helpful for developing our clothing. I really appreciate customers taking the time to do this. The ethical and sustainable production is core to our business and it always great to hear that customers value this. Thank you Lesley for all of your support for our small business. Hayley

Noté 5 sur 5 étoiles

Wonderful. Quality. Stylish.

I have bought numerous items from Eleven Loves. All have been excellent quality and beautifully made. They are also completely individual and short runs so you tend to feel quite unique in their clothes. Many, many times I have had complete strangers stopping me to compliment me on my clothes when I am wearing Eleven Loves attire. The clothes are well priced for the quality and the customer service is excellent. Not only that Hayley gives heaps of styling tips and insights on their social media channels. A fabulous company with a fabulous sustainably conscious product.

20 mars 2024
Avis spontané
Logo de Elevenloves

Réponse de Elevenloves

Hi Emma- thank you so much for leaving such a wonderful review. I am so pleased to hear your feedback on the quality of the clothes and I always love hearing that customers have received compliments when wearing them. Thank you for the feedback on the customer service and the styling tips, which are important to us as a small business. Thank you for all your support for our small business. Hayley

Noté 5 sur 5 étoiles

Great products and service

Great products and service. I have bought many items from them now..

20 mars 2024
Avis spontané
Logo de Elevenloves

Réponse de Elevenloves

Hi - thanks you so much for your review and your feedback on our products and service. Thank you for your support for our small business. Hayley

Noté 5 sur 5 étoiles

Absolutely love Elevenloves

Absolutely love Elevenloves. Ordered a couple of times now. One time I needed to do an exchange and a return. Could not have been easier as postage was paid for. Money went back into my account super fast too.

26 février 2024
Avis spontané
Logo de Elevenloves

Réponse de Elevenloves

Hi Helen- thank you so much for your wonderful review. I am so pleased to hear your feedback on the customer service. Many thanks for your support for our small business. Thanks, Hayley

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus