Very pleasant experience with the salesperson. They offered the best price I could find on the market, and the item was delivered within just three business days of purchase. It arrived securely packa... Voir plus
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Lisez les avis des autres
Customer service was great, helped me find a stove and answered all of my questions. Shipping was extremely fast and the driver was very nice and courteous. I shopped around, but FPS made the deal too... Voir plus
Customer care was exceptional! Couldn't get an item to add in the cart, contacted them with my intent and they returned with an itemized cart, ready for checkout. Shipping was super fast! Items were p... Voir plus
I dealt with a number of issues on my order from Fire Pit Surplus, and throughout all of it, Darrel always answered my calls. The delivery didn't include the backyard service I was promised, the fire... Voir plus
L'entreprise a répondu
4,5
Excellent
171 avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Amazing Support and Fast Shipping
Customer service helped me figure out which fire pit would ship fastest. Got it in a week. Super happy with how it turned out!
20 juin 2025
Avis spontané
Réponse de Firepitsurplus
Thanks Jimi! We're happy to have assisted you.
Great experience!
I received a beautiful fire pit from Firepit Surplus. The price was great. Customer was stellar, keeping me informed every step of the way. I had a few questions about different models before ordering and Tiffany was prompt and super helpful. I can't recommend them enough!
1 mai 2025
Avis spontané
Réponse de Firepitsurplus
Barbara, working through different fire pit models before committing is one of the most important parts of getting it right. Really glad I could help narrow it down and that both the price and product landed where they should. That conversation before the order is something I take seriously with every customer. Thank you for the kind recommendation.
Top Tier Firepits
Loving our new fire pit table - great quality and fantastic customer service answering our questions. Thank you!
17 juin 2025
Avis spontané
Réponse de Firepitsurplus
Craig, the questions people ask before committing to a fire pit table are often the most important ones. Happy the team helped you work through them and even happier the quality backed it up. Enjoy it.
Réponse de Firepitsurplus
A great all-around experience from a customer means a lot to us. Thank you for trusting us with it.
Really Happy With This Fire Pit Review:
It looks awesome and works great. Setup took 10 minutes. Fire Pit Surplus was great to work with from start to finish.
15 juin 2025
Avis spontané
Réponse de Firepitsurplus
Joseph, 10 minutes from unboxing to a fire going is honestly the gold standard for fire pit setup. Happy it delivered on that.
My backyard upgrade complete!!
We ordered a concrete fire pit and it totally transformed our patio. The best part? Their team actually helped us pick the right size based on our space. Great customer care
13 juin 2025
Avis spontané
Réponse de Firepitsurplus
Jordan, choosing the right size concrete fire pit for a specific outdoor space is one of those decisions that can make or break the whole look of a patio. Happy the team got that conversation right before the order. The transformation you are describing is exactly what we work toward.
They really care about customers
Everything I have ordered from Firepit Surplus has been amazing! Better than expected. It’s rare to get this level of customer service online. They helped every step of the way.
30 avril 2025
Avis spontané
Réponse de Firepitsurplus
Shoshana, a customer who keeps coming back across multiple orders is the most honest review we can get. Better than expected is a standard we take seriously. Thank you for trusting us each time.
Great Fire pit and easy delivery
Came on time, well packed and looks amazing in my yard. One of the best pits I've seen. No complaints at all.
18 juin 2024
Avis spontané
Réponse de Firepitsurplus
Iris, "one of the best fire pits I've seen" from someone with multiple reviews on here genuinely means something. Hope it becomes the go-to spot for a lot of good evenings in your yard.
Great overall experience with support and my moms new gas stove
I bought a gas powered patio heater for my mom in Michigan from them and it works great. I even had a little issue with shipping and i reached out to support and they helped me out with changing the address. Mom loves it too!
14 juin 2025
Avis spontané
Réponse de Firepitsurplus
A last-minute address change on a gas patio heater shipment is exactly the kind of thing our support team is built to handle without making it a whole ordeal. The part about your mom loving it in Michigan though, that is what makes it worth it. Give her our best.
Top tier experience ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
The amazing service forced me to write this review !!
Tiffany was really kind and I just can't recommend this company enough !
Totally in love with my Hampton fire pit.
13 juin 2025
Avis spontané
Réponse de Firepitsurplus
The Hampton fire pit is one of those pieces that just works wherever it goes. So happy the whole experience matched it. Thank you for taking the time to share this, it genuinely means a lot.
Great! Works even in NJ
Great! Works even in NJ
I thought that these propane fire pits were mostly for mansions in California but guess what, they also work great in a regular back yard in NJ. End of the summer when temperature gets lower and we don't feel like starting a wood fire, it's extremely pleasant to press a couple buttons and have a nice fire going while having a drink by the pool. And the dog loves it too. Thanks Tiffany for the quick delivery and good deal.
15 octobre 2024
Avis spontané
Réponse de Firepitsurplus
Geff, this might be one of our favorite reviews we have gotten. A propane fire pit in a regular NJ backyard, one button, fire going, drink in hand, dog by the pool. That is the whole point of what we sell and it has nothing to do with California mansions. Thank you for this.
Best Fire Pit & Amazing Customer Service!
Ordered a fire pit from Fire Pit Surplus and it’s hands-down the best fire pit I’ve ever owned. High quality, easy setup, and their customer service was quick, helpful, and genuinely cared. Will definitely be coming back!
13 juin 2025
Avis spontané
Réponse de Firepitsurplus
Oscar, "genuinely cared" is the phrase that sticks with us here. That is the culture we try to build every day. Happy the fire pit backed it up too and we look forward to having you back.
Redoing my backyard and they had a…
Redoing my backyard and they had a couple options I really liked. Easy ordering process. I did have a question and customer service was helpful. My firepit now looks great. Super sleek.
9 mai 2025
Avis spontané
Réponse de Firepitsurplus
Alysha, a backyard renovation is a big commitment and helping narrow it down to the right fire pit for your space is something we take seriously. Happy it all came together and looks exactly how you pictured it.
Couldn’t Be Happier With My Fire Pit
This is by far the best fire pit I’ve ever purchased. It arrived faster than expected and looks even better in person. Customer service was super friendly and kept me updated the whole time.
13 juin 2025
Avis spontané
Réponse de Firepitsurplus
Brenda, "looks even better in person" plus arriving ahead of schedule is honestly the complete win. Really appreciate you sharing that.
Seamless Purchase and Stellar Customer Service!
I had an excellent experience ordering from Firepitsurplus! The website was easy to navigate, and I found exactly what I was looking for. My fire pit arrived on time, well-packaged, and in perfect condition. I was especially impressed by their customer service; they were quick to respond to my questions and helped me choose the best model for my space. It's rare to find a company that combines product quality with top-notch support. Highly recommend!!
1 juin 2025
Avis spontané
Réponse de Firepitsurplus
Heidi, helping find the right fire pit model for a specific outdoor space is something we invest a lot in before any order gets placed. Product quality and the conversation before you buy both have to be there. Happy both showed up in your experience. Thank you for this review.
The fireplace came exactly as pictured…
The fireplace came exactly as pictured and I’m in love!! The owner, Tiffany, was very responsive and answered all of my questions. I highly recommend to anyone looking for the fireplace of their dreams for a fair price!
10 juin 2025
Avis spontané
Réponse de Firepitsurplus
Trish, a fireplace that arrives looking exactly like it did online and at a price that actually makes sense is what we work hard to deliver every time. So happy you are in love with it. That recommendation means a lot.
LOVE LOVE LOVE!!!
I’m absolutely thrilled with my beautiful new fireplace! it was the perfect replacement for our old one! The delivery was incredibly fast, and the customer service was top notch from start to finish. I couldn’t recommend this more highly, everything exceeded my expectations!
6 juin 2025
Avis spontané
Réponse de Firepitsurplus
Colleen, a new fireplace that actually clears the bar of being a "perfect replacement" is not easy to pull off. The fact that delivery speed and service exceeded expectations on top of that is what we shoot for on every single order. Thank you for this.
Great experience
If I could give 10 stars I would, amazing customer service, ultra fast responses, high quality fire pits, truly leveled up the feel of my home. Hope to work with this phenomenal small business again.
11 février 2025
Avis spontané
Réponse de Firepitsurplus
Johnny, "leveled up the feel of my home" is honestly one of the best things a fire pit can do for a space. We are a small team and reviews like this genuinely keep us going. Hope to work together again soon.
Great experience !!
Very knowledgeable, quick response and best prices on line! We love our fire pit in our Tampa, Florida home. Thank you
16 mai 2025
Avis spontané
Réponse de Firepitsurplus
Edgar, Tampa is one of those places where a fire pit actually gets used year round and finding the right one at the right price makes all the difference. Really happy the team delivered on both. Enjoy it!
Buyer beware. False advertising
Buyer beware. The company advertises free shipping and I received confirmation of my order, including free shipping the date of purchase, but they refused to honor the order days later unless I agreed to pay shipping on the product.
The hearth pad was $330, over the $199 free shipping threshold. Again, another misrepresentation by an untrustworthy company
2 mars 2025
Avis spontané
Réponse de Firepitsurplus
Hi there — we’re sorry for the confusion.
Our website clearly states that free shipping applies to orders over $199, which was reflected at checkout at the time of purchase. After reviewing your order, we reached out promptly to clarify the shipping cost before fulfillment.
Since you did not wish to proceed, we issued a full refund—no charges were kept.
We always aim to be transparent and fair, and we appreciate the opportunity to clarify this for future customers.
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