Very pleasant experience with the salesperson. They offered the best price I could find on the market, and the item was delivered within just three business days of purchase. It arrived securely packa... Voir plus
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Lisez les avis des autres
Customer service was great, helped me find a stove and answered all of my questions. Shipping was extremely fast and the driver was very nice and courteous. I shopped around, but FPS made the deal too... Voir plus
Customer care was exceptional! Couldn't get an item to add in the cart, contacted them with my intent and they returned with an itemized cart, ready for checkout. Shipping was super fast! Items were p... Voir plus
I dealt with a number of issues on my order from Fire Pit Surplus, and throughout all of it, Darrel always answered my calls. The delivery didn't include the backyard service I was promised, the fire... Voir plus
L'entreprise a répondu
4,5
Excellent
171 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Do not buy from Fire Pit Surplus
Do not buy from this business. We ordered a fire pit the end of December 2024 and still have not received it. It was not listed as back ordered when we purchased it but after never receiving communication about shipment I called early January and was told it was back ordered. We have never received any updated information from them. Now it’s February and I’ve still not had any communication from them. Starting to wonder if this is a fraudulent website!
30 décembre 2024
Avis spontané
Réponse de Firepitsurplus
We are so sorry for this experience and we completely understand why the silence made this feel the way it did. A fire pit order placed in late December with no proactive updates about the backorder through January and into February is a genuine failure on our part and we own that fully.
We are not a fraudulent business, but we understand why that question came up given how this was handled. That is not the standard we hold ourselves to and this should not have happened.
Please reach out to us directly with your order details right away. We want to get you a clear answer on exactly where things stand and make this right immediately.
Good Price, Great Service
Tiffany (the owner) was quick to respond over chat and matched the price of a competing website. Shipping was fast. Really appreciated their shipping guidance video. The firepit arrived in perfect working shape! I was a little nervous, since these guys didn’t have any reviews outside of their own website, but I had a great experience with them, so I wanted to make sure I shared it.
5 juillet 2023
Avis spontané
Réponse de Firepitsurplus
Jacob, this review came in when we were just getting started building our presence outside our own site and it genuinely meant a lot at the time. A fire pit arriving in perfect working shape after a price match is exactly the outcome we want every customer to walk away with. Thank you for taking the chance on us early and for sharing it.
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