Ordered max crate of hardwood and came following day within the quoted email timescale. Wood extremely dry as advertised. Usually buy 30litre sacks of wood from local supplier @ 9.50-£11.... Voir plus
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Why only 4 *. Simple, nobody is perfect, but they sure come close. This is our 2nd year of using Firewood, hopefully that will continue. Placed the 2nd part of this years orders on a Thursday afterno... Voir plus
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My go to company for kiln dried firewood, usually silver birch. A bit of a mix up re delivery dates with my recent order but was quickly resolved by the company and my order was received within a c... Voir plus
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Came here to check the reviews before placing an order and again the Trustpilot community have been reliable! Really good value logs and wait for it, the product I ordered on the site was exactly... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We deliver kiln dried firewood and wood briquettes throughout mainland UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
Coordonnées de contact
Europa House, 18 Wadsworth Road, UB6 7JD, Greenford, Royaume-Uni
- 012850704376
- sales@firewood.co.uk
- firewood.co.uk
4,4
Excellent
2 k avis
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Réponse de Firewood.co.uk
Thank you for your fantastic feedback!
We’re thrilled to hear that you’re enjoying the firewood and that it’s giving you great warmth with reduced ash.
We really appreciate your support and look forward to supplying you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Good Delivery driver very helpful but…
Good Delivery driver very helpful but it burns to quick for me
20 février 2026
Réponse de Firewood.co.uk
Thank you for your feedback!
We’re glad to hear you had a positive experience with our delivery driver. We’re sorry the firewood burns a little quicker than you’d like, and we appreciate your honest comments.
Your input helps us continue to improve our products and service!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Friendly staff, quick delivery and excellent product…
Knowledgeable person took our order after answering a few questions. It arrived very quickly and the delivery guy was extremely helpful. In all it was an excellent purchase and we are very happy.
30 mars 2026
Réponse de Firewood.co.uk
Thank you so much for your kind feedback!
We’re delighted to hear that our team was able to answer your questions, that your order arrived quickly, and that the delivery was helpful. It’s wonderful to know you’re happy with your purchase.
We really appreciate your support and look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
First class service
29 mars 2026
Réponse de Firewood.co.uk
Thank you for your feedback!
We’re thrilled to hear you’re happy with our service. Your support means a lot to us!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Product as described good value for…
Product as described good value for money ,first class delivery service delivered on time,driver moved crate on a pallet truck up the drive up to wood store have used this company before and will use them again
1 avril 2026
Réponse de Firewood.co.uk
Thank you for your fantastic feedback!
We’re delighted to hear that the product met your expectations, offered good value, and that our delivery service was first class. It’s great to know the driver was able to place the crate exactly where you needed.
We really appreciate your continued support and look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Excellent driver very accommodating and…
Excellent driver very accommodating and very polite thank you
29 mars 2026
Réponse de Firewood.co.uk
Thank you for your kind feedback!
We’re delighted to hear that our driver was accommodating and polite. We’ll be sure to pass your compliments on.
We really appreciate your support!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
The wood (ash) is great
The wood (ash) is great , nicely dried.
The only thing is that the people you have deliver
use a normall lorry and a pallet lifter trolley , thus means they cannot deliver onto a gravel / stone drive.
Would be much better if they used a lorry with a
grab arm loader. They also refused to back the vehicle onto my drive with some wet excuse about they didn't want to get sued with people claiming damage to the drive. I get wood from other suppliers and they all deliver with grab arm and reverse back onto my drive.
29 mars 2026
Réponse de Firewood.co.uk
Dear Michael,
Thank you for your feedback. We’re pleased to hear that you’re happy with the quality of the ash and that it was nicely dried.
We appreciate your comments regarding the delivery method and understand the limitations of pallet trucks on gravel or uneven surfaces. We also recognise your frustration with the access restrictions and the driver’s concerns. Your feedback is very helpful, and we will take this into consideration as we review our delivery options and communication around access requirements.
Thank you again for taking the time to share your experience.
Kind regards,
KM
More like a tidting up of the woodyard…
More like a tidting up of the woodyard than good hardwood logs.
Very disappointing after many excellent deliveries.
30 mars 2026
Réponse de Firewood.co.uk
Dear David,
Thank you for your feedback. We’re very sorry to hear that this delivery did not meet the high standards you’ve experienced with us previously. We completely understand your disappointment, especially after many positive orders.
Your comments regarding the quality of the logs have been noted and will be shared with our team for review. An agent will be in contact with you shortly to look into this further and help resolve the issue.
We appreciate your continued support and the opportunity to make this right.
Kind regards,
KM
Réponse de Firewood.co.uk
Thank you for your feedback!
We’re pleased to hear that everything went smoothly and as expected.
We appreciate your support and look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Delivered on day requested.
Delivered on day requested.
I was kept fully informed by the courier and the driver was very helpful.
29 mars 2026
Réponse de Firewood.co.uk
Thank you for your feedback!
We’re glad to hear your order was delivered on the day requested, that the courier kept you informed, and that the driver was helpful.
We really appreciate your support and look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Réponse de Firewood.co.uk
Thank you for your feedback!
We’re delighted to hear that you continue to find our service quick and efficient.
We really appreciate your ongoing support and look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
I ordered mixed hardwood and that’s…
I ordered mixed hardwood and that’s what I was expecting, a mix of hardwoods. Instead I received Alder. It’s very low density so has the lowest energy per Kg of all the hardwoods. So it burns fine but just isn’t very good value and takes up storage space. Firewood in general is 2-3x more than gas per kWh anyway.
29 mars 2026
Réponse de Firewood.co.uk
Dear Peter,
Thank you for your feedback. We’re sorry to hear that the product you received did not meet your expectations.
Our mixed hardwood can vary in species depending on availability, and we understand your concerns regarding density and value, particularly if a higher proportion of Alder was included. Your comments have been noted and will be shared with our team to review product consistency and communication.
We appreciate you taking the time to share your experience, as it helps us improve both our products and service.
Kind regards,
KM
Website is easy to browse for the…
Website is easy to browse for the perfect heating solution (logs can be ordered in bags, nets or crates for storage) or as wood pellets and is quick to order and delivery was free. Although we have a sloping drive, the pallet pump was able to take the crates to where they were needed. Very happy with the price, quantity and quality of the wood and this was a repeat order.
29 mars 2026
Réponse de Firewood.co.uk
Dear Gareth,
Thank you for your detailed feedback! We’re delighted to hear that you found our website easy to navigate and that ordering your preferred logs or wood pellets was quick and convenient.
It’s wonderful to know that the free delivery and pallet pump made placing the crates on your sloping drive hassle-free. We’re also pleased that you were happy with the price, quantity, and quality of the wood, and that this has been a positive repeat experience. Your support and feedback are very much appreciated!
Kind regards,
KM
Réponse de Firewood.co.uk
Thank you for taking the time to leave us a review. We are thrilled to hear that your delivery arrived promptly and that our driver provided such helpful service. Our delivery team works hard to make the process as smooth as possible, so we’ll be sure to pass your kind words along to them.
Thanks for choosing us!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
great service and pallet placed where…
great service and pallet placed where we wanted it
thanks for your help
29 mars 2026
Réponse de Firewood.co.uk
Thank you for your feedback!
We’re pleased to hear that you’re happy with the service and that the pallet was placed exactly where you wanted it.
We really appreciate your support!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Quick swift problem free delivery that…
Quick swift problem free delivery that was free also
Great quality wood burns nice and slow
29 mars 2026
Réponse de Firewood.co.uk
Thank you for your wonderful feedback!
We’re delighted to hear that your delivery was quick, problem-free, and that the firewood is of great quality and burns nicely and slowly.
We really appreciate your support and look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Fantastic price for a pallet load of…
Fantastic price for a pallet load of logs, they came when they said, I was kept updated by text on the day about delivery and the guy who delivered them was super polite and helpful!
28 mars 2026
Réponse de Firewood.co.uk
Thank you for your fantastic feedback!
We’re thrilled to hear that you found the logs great value, that the delivery updates kept you informed, and that our driver was polite and helpful.
We really appreciate your support and look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Very reasonable but probably not for larger woodburners
Very good booking service for delivery, well communicated and a powered pallet truck to move it where needed.
Price was reasonable and stacking on the pallet made stacking this end much easier than a loose load.
Logs were a little on the less chunky side for my larger woodburner with quite a lot of cut post segments.
26 mars 2026
Réponse de Firewood.co.uk
Dear John,
Thank you for your feedback! We’re pleased to hear that you were happy with the booking process, communication, and the convenience of the powered pallet truck delivery. It’s also great to know that the palletised stacking made things easier for you at your end.
We appreciate your comments regarding the log size and understand that smaller pieces may not be ideal for larger wood burners. Your feedback has been noted and will be shared with our team to help improve consistency in future orders.
Kind regards,
KM
Our log order was on time,never had to…
Our log order was on time,never had to wait ,the delivery was great very pleased
27 mars 2026
Réponse de Firewood.co.uk
Thank you for your feedback!
We’re delighted to hear that your log order arrived on time and that the delivery met your expectations.
We really appreciate your support and look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Excellent product and speed of delivery…
Excellent product and speed of delivery from Firewood.co.uk
We wouldn’t use any other provider.
19 mars 2026
Réponse de Firewood.co.uk
Thank you for your fantastic feedback!
We’re thrilled to hear that you’re happy with both the quality of our product and the speed of delivery. It’s wonderful to know you trust us as your go-to provider.
We truly appreciate your support and look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
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