Ordered max crate of hardwood and came following day within the quoted email timescale. Wood extremely dry as advertised. Usually buy 30litre sacks of wood from local supplier @ 9.50-£11.... Voir plus
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Why only 4 *. Simple, nobody is perfect, but they sure come close. This is our 2nd year of using Firewood, hopefully that will continue. Placed the 2nd part of this years orders on a Thursday afterno... Voir plus
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My go to company for kiln dried firewood, usually silver birch. A bit of a mix up re delivery dates with my recent order but was quickly resolved by the company and my order was received within a c... Voir plus
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Came here to check the reviews before placing an order and again the Trustpilot community have been reliable! Really good value logs and wait for it, the product I ordered on the site was exactly... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We deliver kiln dried firewood and wood briquettes throughout mainland UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
Coordonnées de contact
Europa House, 18 Wadsworth Road, UB6 7JD, Greenford, Royaume-Uni
- 012850704376
- sales@firewood.co.uk
- firewood.co.uk
4,4
Excellent
2 k avis
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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order never arrived
order never arrived. no replies to emails and no contact followed up. phone calls were left on hold and then cut off. eventually called and got through to someone and was refunded but only after a month of trying.
22 mars 2026
Réponse de Firewood.co.uk
Dear Lucy,
Thank you for your feedback, and we sincerely apologise for the experience you’ve had. We completely understand how frustrating it must have been to deal with an order that never arrived, along with the lack of communication and difficulty reaching our team.
This is not the level of service we aim to provide, and we’re very sorry for the inconvenience caused. While we’re glad the refund was eventually processed, we recognise that this took far too long and fell short of expectations.
Your feedback has been shared internally so we can improve both our communication and customer support processes going forward.
Kind regards,
KM
Réponse de Firewood.co.uk
Thank you for your feedback!
We’re pleased to hear that your delivery was prompt and that you’re happy with the quality of the wood.
We appreciate your support and look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Réponse de Firewood.co.uk
Thank you for your wonderful feedback!
We’re delighted to hear that you’re enjoying both the superb service and the quality of the wood, with its long burn time and great heat.
We really appreciate your support and look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Quick and efficient delivery and a nice…
Quick and efficient delivery and a nice product at a reasonable price.
25 mars 2026
Réponse de Firewood.co.uk
Dear Jamie,
Thank you for your feedback! We’re really pleased to hear that you found the delivery quick and efficient and that you’re happy with the quality of the product.
Providing reliable service alongside good value is something we always aim for, so it’s great to know your experience reflects this. We truly appreciate you taking the time to share your thoughts.
Kind regards,
KM
Buyer beware of inaccurate product description
Have used this company now for a few years, the hastle free ordering, value for money and speedy delivery has always been great. But this time I ordered the premium hardwood crate which is supposed to be their best product, hardest, longest and cleanest burning wood. Unfortunately I do not find this the case, other products they sell for a less premium price are better than this. Some of the logs are deffinately not hard wood, you can tell by the weight, feel and look and by how quickly it's burnt and the soot it leaves. I will not be buying this particular product again.
6 janvier 2026
Réponse de Firewood.co.uk
Dear Andrew,
Thank you for your feedback and for being a loyal customer over the years. We’re really pleased to hear that you’ve consistently found our ordering process hassle-free, with good value and speedy delivery.
We’re sorry to hear that this particular order of premium hardwood did not meet your expectations. We understand your concerns regarding the quality and burn characteristics, and your comments have been noted and will be shared with our team for further review.
We appreciate you taking the time to share your experience, and we’re sorry that this product did not reflect the standards you’ve come to expect from us.
Kind regards,
KM
Product and delivery first class
Product and delivery first class, extra help to place crate in garage, very helpful indeed, thank you. 4* only because I had such short notice of actual delivery day/time, only aware when truck pulled up! (Presumably not the fault of the driver). Thank you.
23 mars 2026
Réponse de Firewood.co.uk
Dear MommaBee,
Thank you for your feedback! We’re delighted to hear that you found the product and delivery first class and that the team was able to help place the crate in your garage.
We appreciate your note regarding the short notice of the delivery day/time and will take this on board to improve our communication in the future.
Kind regards,
KM
Réponse de Firewood.co.uk
Dear Customer,
Thank you for your feedback! We’re glad to hear that you were happy with the product and that it was delivered on time.
Kind regards,
KM
Good delivery
Good delivery, driver very helpful put pallet exactly where I wanted it.
Good size logs.
Ordered monday, delivered Wednesday.
23 mars 2026
Réponse de Firewood.co.uk
Dear Iris,
Thank you for your feedback! We’re pleased to hear that the delivery went smoothly, the driver was helpful, and that you were happy with the log sizes and fast turnaround from order to delivery.
Kind regards,
KM
A much better delivery experience, but an extortionate price! The problem is with oil, not wood - profiteering!
A much better delivery experience with a different haulier!
The wood is as I would expect and previously experienced, nice and dry and well protected from the elements, as it was a very windy and showery day.
The only gripe I have got is with the cost of it. It has nearly doubled in price since my last order. The problem is with oil not wood - profiteering comes to mind! I asked for an explanation, but no response, I wonder why?
23 mars 2026
Réponse de Firewood.co.uk
Dear Mike,
Thank you for your feedback. We’re pleased to hear that your recent delivery experience was an improvement and that the wood met your expectations in terms of quality and protection, especially given the weather conditions.
We’re sorry to hear your concerns regarding the pricing and the lack of response to your enquiry. We understand how frustrating this must be. Pricing can be influenced by a range of factors, including sourcing, processing, and transport costs, but we appreciate that clearer communication is important and will take your feedback on board.
Kind regards,
KM
Réponse de Firewood.co.uk
Dear Colin,
Thank you for your feedback! We’re delighted to hear that you’re happy with both the product and the service.
Kind regards,
KM
Réponse de Firewood.co.uk
Dear Christopher,
Thank you for your feedback! We’re thrilled to hear that you had an absolutely brilliant experience with us.
Kind regards,
KM
Driver was very friendly and efficient
Driver was very friendly and there was no issue moving the crate to the log store at the end of a long drive. Delivery was on time as well.
The wood was good quality and to the right size for stacking.
16 mars 2026
Réponse de Firewood.co.uk
Dear Paul,
Thank you for your feedback! We’re pleased to hear that the delivery went smoothly, the driver was friendly, and that the wood was of good quality and the right size for stacking.
Kind regards,
KM
Excellent mixture of sizes and…
Excellent mixture of sizes and delivered on time. The crate was packed to maximise the number of logs included. This is the 3rd crate I’ve had from them.
23 mars 2026
Réponse de Firewood.co.uk
Dear Keith,
Thank you for your feedback! We’re delighted to hear that you’re happy with the mixture of log sizes, the timely delivery, and the way the crate was packed. It’s great to know this is your third order with us!
Kind regards,
KM
Quality firewood at a reasonable price
Quality firewood at a reasonable price. Always delivered within 2-3 working days after ordering ~No hesitation in recommending this company
23 mars 2026
Réponse de Firewood.co.uk
Dear Peter,
Thank you for your feedback! We’re pleased to hear that you’re happy with the quality of our firewood, the reasonable pricing, and our prompt delivery. We really appreciate your recommendation!
Kind regards,
KM
A good selection of logs and crate…
A good selection of logs and crate sizes.Prices were competative.Ordering online was quick with no hiccups.Delivery options were good.Delivery was on time and efficient.This was our second order in 12 months.So really satisfied.
15 mars 2026
Réponse de Firewood.co.uk
Dear Rob,
Thank you for your feedback! We’re delighted to hear that you were satisfied with the variety of logs, crate sizes, competitive pricing, and the smooth online ordering process. It’s great to know that the delivery was on time and efficient, and that this has been a positive experience for your second order.
Kind regards,
KM
Réponse de Firewood.co.uk
Dear Wendy,
Thank you for your feedback! We’re thrilled to hear that you found the ordering process easy, the delivery quick, and that you’re enjoying the quality of the ash logs.
Kind regards,
KM
Easy to order
Easy to order , delivery driver went above & beyond placing the pallet near to our house .
15 mars 2026
Réponse de Firewood.co.uk
Dear Brian,
Thank you for your feedback! We’re delighted to hear that you found the ordering process easy and that our delivery driver went above and beyond to place the pallet conveniently for you.
Kind regards,
KM
Delivery was quick and dropped off on…
Delivery was quick and dropped off on my drive in a accessible place. The wood is dry and burns well, I will be ordering again.
22 mars 2026
Réponse de Firewood.co.uk
Dear Gary,
Thank you for your feedback! We’re delighted to hear that your delivery was quick and conveniently placed, and that the wood arrived dry and burns well.
Providing reliable delivery and high-quality firewood is always our goal, so it’s great to know your experience reflects this. We really appreciate your support and look forward to supplying your future orders!
Kind regards,
KM
Great full crate of oak as usual
Great full crate of oak as usual
Not quite 5 star this time as there was about 30 logs which was extra longer than before so don’t fit in our log burner very easily other than that they burn very well
19 mars 2026
Réponse de Firewood.co.uk
Dear David,
Thank you for your feedback! We’re delighted to hear that your crate of oak continues to burn very well and meets your expectations in quality.
We appreciate your comments regarding the few longer logs and understand that they can be a bit more difficult to fit in your log burner. Your feedback is very helpful, and we’ll take it into consideration for future packing. We really appreciate your continued support and look forward to supplying your future orders!
Kind regards,
KM
Prompt delivery good quality wood and…
Prompt delivery good quality wood and competitive pricing
15 mars 2026
Réponse de Firewood.co.uk
Dear Peter,
Thank you for your feedback! We’re delighted to hear that your delivery was prompt, the wood met your expectations in quality, and that you found our pricing competitive.
We always aim to provide reliable service alongside high-quality products, so it’s great to know your experience reflects this. We really appreciate your support and look forward to supplying your future orders!
Kind regards,
KM
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