Furniture Plus Online Avis 

602
TrustScore 4 sur 5

3,9

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Ordered a piece of furniture almost 3 months ago, it said on their website that delivery would be within 4 weeks. Well I'm still waiting on it. Finally it should have been delivered today, but have ju... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Never ordered furniture before without physically seeing it. Was quite nervous going for the Vancouver table and chairs in hope that it matched with our existing furniture. Was given 4 weeks on delive... Voir plus

Noté 5 sur 5 étoiles

I am normally very wary of buying things like furniture on line, but in the present pandemic there was little option. However I needn’t have worried, the two CD/DVD racks I bought are better than I ev... Voir plus

Noté 5 sur 5 étoiles

Absolutely lovely furniture - bought bookcases and mirror, and came back to buy matching nest of tables a week later. Fab customer service, fast delivery (days rather than weeks), and really well pa... Voir plus

À propos de l'entreprise

  1. Magasin de meubles
  2. Magasin de meubles de chambre à coucher

Écrit par l'entreprise

We are a family owned and run company, based in the North West of England and supply the finest Solid Oak, Pine & Painted furniture direct from the factory. We buy in volume by the container load so you can be sure that you are missing out the middlemen and are obtaining the best quality furniture at the best price.


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

602 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,9

Tous les avis

(602)

4 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great Furniture

Delivery on time,great quality cabinets and 2 lovely men carried my furniture to desired room

2 octobre 2019
Avis spontané
Noté 5 sur 5 étoiles

Devonshire New Oak bedroom furniture

We could not be more delighted with our Devonshire New Oak bedside tables, dressing table and mirror which were delivered on time as promised yesterday (and a week earlier than originally estimated). Superb quality solid oak furniture at a very reasonable price. Brilliant efficient service. Would definitely recommend Furniture Plus Online! Sue & Pete, from Dunmow.

21 août 2019
Avis spontané
Noté 5 sur 5 étoiles

Really happy.

Really pleased with the display cabinet, good quality. Was told up to six weeks wait but in came within 2 weeks. Very helpful and friendly people when I called with a query.

10 août 2019
Avis spontané
Noté 5 sur 5 étoiles

Quality products

Quality products, delivered professionally and pleased with the appearance of the furniture.

8 août 2019
Avis spontané
Noté 3 sur 5 étoiles

Disappointing service when it’s not the customers fault!

Furniture was delivered earlier than advised. On both occasions the delivery drivers seemed to be in a rush to just get in, dump the items and get going as quick as possible. Loads of packaging to dispose of afterwards.
Unfortunately on the second delivery the triple wardrobe was missing the rail on the robe side. After a phone call into the shop, I was assured I would receive a rail the next week from the factory. I did, however it was a rail for the double side. After another phone call where it was suggested that they thought I had said the double side (!), I was assured the correct rail would be sent however when it arrived it was like a cheap aluminium off-cut, nothing like the other rail which has resulted in us getting the double replacement cut down to size.
Overall a disappointing customer service and a feeling that they had our money, so it didn’t matter that they hadn’t fully delivered on the order.

7 août 2019
Avis spontané
Logo de Furniture Plus Online

Réponse de Furniture Plus Online

Thank you for taking the time to review Furniture Plus.

I am sorry the wardrobe rail was missing and that you were not satisfied with the service provided.

Regrettably it isn't possible to check every item before we dispatch them.

It's frustrating when things like this happen, but we try to resolve issues like this as quickly as possible.

The missing rail was ordered the same day from the manufacturer for them to post out to you direct.

Unfortunately there was a genuine mix up with communication between us and yourself and the wrong size rail was sent out. (We have since reviewed this error and now ask customers to email requests for missing parts etc.)

As soon as we were notified of the error by email, we again arranged for the correct rail to be sent out to you. Unfortunately on that occasion, the rail was from an older batch.

Although it was the correct size it did not match the other rail.

However, we were not notified of this, had we of been we would of resolved asap.

I appreciate that this was a frustrating experience and apologies again for any inconvenience caused. However, I can assure you we value all our customers, past or present.

We hope you are pleased with the wardrobe and rest of furniture.

Kind regards,

Furniture Plus

Noté 5 sur 5 étoiles

Impressive -v happy

Impressive -on ordering said 12-14 weeks wait but rang by a lovely lady telling me a week after ordering to say order ready to deliver if we wanted it 😁👍 arrived v well packed and undamaged unlike purchases made from other well known brands ' happy happy happy -well done Team furniture plus- v well recomm

27 juillet 2019
Avis spontané
Noté 5 sur 5 étoiles

Brilliant Company!

Item was easy to order with excellent communication from the company throughout. Delivery was prompt and efficient with very helpful delivery men. So pleased with the item that we immediately ordered another one! Would definitely recommend this company to others.

13 juillet 2019
Avis spontané
Noté 5 sur 5 étoiles

Happy Customer

I am happy with the service I received. The items were packed extremely well and I am happy with the quality and look of the items. I wouldn’t hesitate to deal with this company again.

12 juillet 2019
Avis spontané
Noté 5 sur 5 étoiles

a positive experience

The furniture was well packed, in perfect condition and delivered at the time stated. A phone call from the delivery driver advising their arrival was welcome. Overall a very positive experience

11 juillet 2019
Avis spontané
Noté 5 sur 5 étoiles

Good products, well made.

The website was easy to use.
The delivery was very well organised.
The products are well made and the description on the website was accurate.
I would use this company again.

28 juin 2019
Avis spontané

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