Furniture Plus Online Avis 

602
TrustScore 4 sur 5

3,9

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Ordered a piece of furniture almost 3 months ago, it said on their website that delivery would be within 4 weeks. Well I'm still waiting on it. Finally it should have been delivered today, but have ju... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Never ordered furniture before without physically seeing it. Was quite nervous going for the Vancouver table and chairs in hope that it matched with our existing furniture. Was given 4 weeks on delive... Voir plus

Noté 5 sur 5 étoiles

I am normally very wary of buying things like furniture on line, but in the present pandemic there was little option. However I needn’t have worried, the two CD/DVD racks I bought are better than I ev... Voir plus

Noté 5 sur 5 étoiles

Absolutely lovely furniture - bought bookcases and mirror, and came back to buy matching nest of tables a week later. Fab customer service, fast delivery (days rather than weeks), and really well pa... Voir plus

À propos de l'entreprise

  1. Magasin de meubles
  2. Magasin de meubles de chambre à coucher

Écrit par l'entreprise

We are a family owned and run company, based in the North West of England and supply the finest Solid Oak, Pine & Painted furniture direct from the factory. We buy in volume by the container load so you can be sure that you are missing out the middlemen and are obtaining the best quality furniture at the best price.


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

602 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,9

Tous les avis

(602)

4 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Brilliant service

Brilliant service. I would definitely buy from here again. Fast and efficient and easy to get in contact with. Very pleased customer.

26 juillet 2020
Avis spontané
Noté 5 sur 5 étoiles

Beautiful furniture

I am normally very wary of buying things like furniture on line, but in the present pandemic there was little option. However I needn’t have worried, the two CD/DVD racks I bought are better than I ever expected. Beautifully made of oak, they fit in perfectly with my other oak furniture. Delivery was within the stated time scale, and packed with plenty of protection to prevent damage in transit. Altogether a superb company.

23 juillet 2020
Avis spontané
Noté 5 sur 5 étoiles

I phoned Furniture Plus after receiving…

I phoned Furniture Plus after receiving my delivery of a York Oak Shoe Cupboard, to let them know how delighted I was with it. They suggested that I post a review on this web site to let others know how I felt.
The 4 week wait due to lack of stock was worthwhile. The cupboard is beautifully made, solid, and has an excellent finish on it. The delivery driver was very polite and helpful when I asked to inspect the unit before he left as there were areas of the box that had been damaged. The cupboard had been so well protected by polystyrene that it was in excellent order.
Communication with the company were very good, if they were busy they would phone back. My experience with Furniture Plus has been a pleasure, unlike some of the internet companies. Well done, keep it up.

11 juillet 2020
Avis spontané
Noté 5 sur 5 étoiles

Superb Company.

Keith the delivery man was polite with great manners and the company delivered on all the expected requirements. Would recommend and would definately purchase from again!

Ps Thanks Matt for a really smooth order and delivery.

23 juin 2020
Avis spontané
Logo de Furniture Plus Online

Réponse de Furniture Plus Online

Thank you for positive feed back. Hope you are pleased with the furniture. Many thanks, Matt and Furniture Plus team.

Noté 5 sur 5 étoiles

Excellent service

Excellent service, quick replies when sorting payment in a unusual way, helpful and friendly! Delivery was quick and quality of the products is amazing. So so lovely and worth every penny!

25 mai 2020
Avis spontané
Noté 5 sur 5 étoiles

Outstanding!

We bought two bedside chest of drawers a couple of weeks ago and we are delighted with them. The quality, of the furniture is outstanding the fast delivery service made it an easy purchase from start to finish.

27 mars 2020
Avis spontané
Noté 5 sur 5 étoiles

Fantastic Furniture

I have used Furniture Plus twice since being recommended by a family member. I was after nice Solid Oak Wood furniture for my home, but had a tight budget. I live in Leeds but made the trip over to the showroom where the staff were great, they were not pushy nor did they stand looking over your shoulder. They allowed us to view the furniture and were happy to help with any questions.

We ended up ordering online both times as we wanted to be able to go home and think about it, which again the staff were not pushy with us buying the furniture when in store. We ordered online and received regular updates about our order and was delivered quicker than expected.

The delivery guy was great, made sure it was in the room it needed to be and very polite.

Now the important bit... The furniture. I honestly can't fault it. The quality and the design is excellent. If I'm after any Solid Oak Furniture I will be using Furniture Plus as from my experience its the best customer service, best products and best price.

28 janvier 2020
Avis spontané
Noté 5 sur 5 étoiles

Good quality furniture at a very good…

Good quality furniture at a very good price. Ordered over telephone and 3 weeks later phoned to arrange delivery. First class, quick and easy to order, professional service on telephone and by delivery men, would not hesitate to recommend them, they do what they say and provide a good service, very pleased customer (I ordered from the Avon Oak Range) and am very pleased with my purchases.

1 janvier 2020
Avis spontané
Noté 5 sur 5 étoiles

Excellent products and customer service

Excellent customer sales service and excellent quality product. Bought Dorset oak large tv unit. Looks wonderful in place in the lounge. Very solid and beautifully finished off. Bought from FurniturePlus before and certainly will do again when I am next looking for more furniture.

27 décembre 2019
Avis spontané
Noté 5 sur 5 étoiles

coffee table delight

Really pleased with the whole shopping experience the coffee table matches exactly the furniture we have had for several years and can’t find locally anymore so to find with yourself and have such great service was brilliant.

18 décembre 2019
Avis spontané
Noté 1 sur 5 étoiles

Would not use again

Ordered a piece of furniture almost 3 months ago, it said on their website that delivery would be within 4 weeks. Well I'm still waiting on it. Finally it should have been delivered today, but have just recieved a messaged saying unfortunately they won't be able to deliver today now. Have no idea if the furniture is decent or not as who knows when I'll get it now, if nothing else they need to switch to a courier that can actually do their job properly.

9 décembre 2019
Avis spontané
Logo de Furniture Plus Online

Réponse de Furniture Plus Online

Good Afternoon

Thank you for taking the time to review Furniture Plus.

I am really sorry to hear you are not happy with the service provided.

I appreciate and accept that your experience with us has been a frustrating one, considering the initial long delay and now this further delay. However, we did try to amend the initial first delay and gave you a £50 goodwill discount as an apology, which you were happy to accept.

Unfortunately today on the day of delivery, the delivery vehicle was involved in an accident. Due to the accident they were unable to access the rear of the vehicle, meaning your delivery has had to be rearranged. Regrettably incidents like this are beyond our and our carriers control.

Our delivery company have tried to arrange a delivery for tomorrow, but this was rejected with it being such short notice.

A private message has been sent to you in order to try and resolve this, but I appreciate you may feel it necessary to cancel the order.

Kind Regards

Furniture Plus

Noté 1 sur 5 étoiles

Worst customer service ever

Refuses to accept my order. Keeps refunding me or they say they do. Now instead of a 2 week delivery it’s months. Avoid!!!

12 novembre 2019
Avis spontané
Logo de Furniture Plus Online

Réponse de Furniture Plus Online

Thank you for taking the time for to review Furniture Plus.

We are slightly puzzled with your negative review.

We cancelled your order as requested by you. You requested us to do this because we were unable to meet your unreasonable delivery demands, which would have resulted in Furniture Plus making a loss.

The refund was issued the same day.

A second order was then placed a few days later for the same item. Unfortunately by this time the item had subsequently sold out and was therefore temporarily out of stock.

Our website did state this. We also followed it up with several emails requesting direction from you.

Despite several emails being sent to you, we did not receive a reply as to how we were to proceed. As a result we were left with no alternative other than to cancel your order and provide a full refund.

We did write to you by email to advise that if no further contact was made we would do this.

It has also been noted that you have left a negative review with another furniture company for the same item. This is despite them trying to deliver the item on four occasions. (Oakworld)

Please find link below to your other review -

https://uk.trustpilot.com/review/oakworld.co.uk?utm_medium=trustbox&utm_source=List&languages=en&stars=1

I'm sorry we have been unable to deliver this item as you require, but we have provided all the correct information and options available to you to help fulfill this order.


Kind Regards

Furniture Plus

Noté 5 sur 5 étoiles

Furniture came as planned

Furniture came as planned, the delivery guys took it to the required room, bedroom. Lots of packaging to take off, but no damage to furniture. I’d buy again.

10 octobre 2019
Avis spontané
Noté 5 sur 5 étoiles

Blanket Box

Item arrived at specified time and carried to room upstairs. Staff member removed all packaging and placed item in the required position in the room. Packaging was taken away. Very pleased with my blanket box and the service I received. Will definitely be recommending them and purchasing from them again.

8 octobre 2019
Avis spontané

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