Go Assist Avis 

Adam was a very friendly and informative member of staff and had me sorted with an engineer very quickly

Very satisfied. The engineer contacted me on the same day & all repaired by the afternoon.

Adam was brilliant. He was very friendly, helpful, understanding and reassuring. A credit to Go Assist.

James was very helpful, took time to explain everything and didn’t pressure me at all

Courtesy and helpful

Tom, who took my call was very friendly and helpful, whilst being very professional. He explained everything that was going to happen clearly and I was impressed with the service he gave.

David H very clearly explained the problem with my washing machine, had it sorted within half an hour and gave me some useful tips on how to avoid it happening again. Great stuff!

Anthony was very professional and helpfull

Adam was very transparent, friendly and polite, whilst remaining professional. He ensured that the choices I made benefited me according to the job that I required. Overall a very good experience & would definitely recommend.

AVOID this company! The person I spoke to initially to book a freezer repair was a completely useless. I explained that my husband is severely disabled and it would have to be a morning appointment and also told them exactly what was wrong and gave them the name and model of the freezer so they could bring the part needed and fix it there and then. Also he kept asking me to take up a Membership, which I refused over and over again. Had to pay £159 up front as well. The appointment came through for an afternoon and I was subscribed to a Membership. Found out on morning of appointment it was just to diagnose fault, not to fix it. As freezer is full of food, could not wait for them it come out again and decided it best to cancel and buy a new freezer. They refused to give us a refund and threatened to sue us if we stopped payment of the £159 even though they have done nothing. I think this is a disgusting way to treat elderly disabled people in their 80s and will be contacting Age UK for advice.

The gentleman took his time explaining everything to me

If I could give zero I would.

Do not trust them, unable to provide call logs that their engineer tried to contact me. DO NOT USE

Matt was very helpful and explained everything plainly so I could understand.

My experience talking to the Engineer was very good, he was polite, informative and friendly!

I had spent 30 minutes on the phone with Hotpoint, they were not only unhelpful, but rude. I gave up on them and tried you guys. Phoebe was just what I needed, helpful, friendly and polite throughout. It was such a relief to hear someone on the end of the phone that was invested in helping me. Just what I needed in that moment. That besides, my options were clearly laid out for me and I was comfortable with the choices I had to make. I was also impressed that an engineer was available in 2 working days, (hotpoint would have been a 2 week wait). Thank you, thank you, thank you - I will thoroughly recommend.

Telephone was answered promptly, and the assistant was polite, helpful, and very professional

Absolute Rip off.
Charge £150 for a engineer to call out.
Then another charge for the part (which is £50) and another £150 for the part and to fit.
Stay away from this company

I only wanted 1 repair for my leaking fridge freezer. It took 25 mins of hard sell. I am elderly & felt quite ill with the hard sell. I ended up spending £213 to book my repair. I do not require all the insurance. I will never use it. I am quite upset with it all. I ended up paying £109 for repair and £113.43 for warranties 😡 which I will never use as I have appliances covered with Legal & General.

It was quick & easy to speak about my issues