Adam was absolutely fantastic. I bought a brand new tumbler dryer and was under the assumption that it needed to be plumbed in. Adam gave me a quote but then in an example of fantastic customer servic... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Very inefficient service Booked and paid for emergency. Not able to meet that requirement. My regular plumber can come out sooner and quicker. Failed to provide any support to z person known to ha... Voir plus
L'entreprise a répondu
Tom was brilliant!! I called about my fridge which needs repairing. Tom is very knowledgeable and so helpful! I am now having my fridge repaired a time which suits me, Tom also suggested a sch... Voir plus
L'entreprise a répondu
Just off the phone with Chris at Go Assist, a friendly and efficient first interaction with the company. Very knowledgable, sorting out signing me up to the monthly subscription for all my appliances... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Go Assist we provide a one-stop solution for homeowners and landlords, offering services regarding appliances, plumbing, electrical, boilers, locksmiths and pest control. Whether your domestic appliance is faulty, boiler has broken down, fuse box has tripped, or tap is leaking – you have come to the right place. We provide quality repairs for home breakdowns from a team of reliable, vetted engineers. We will always aim to get out to you the same day, boasting an impressive engineer response time and first-time fix rate.
Coordonnées de contact
Royaume-Uni
- go-assist.co.uk
4,2
Bien
27 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Everything was explained to me fully…
Everything was explained to me fully without any complications and in a friendly way.
23 septembre 2026
Avis spontané
Réponse de Go Assist
Thanks for letting us know, Malcolm. It’s good to hear the service was helpful. We really value you sharing your experience.
The Go Assist Team
Courteous helpfully negotiated issues…
Courteous helpfully negotiated issues organised repair
22 septembre 2026
Avis spontané
Réponse de Go Assist
Thanks for writing to us, Alex. We’re pleased the repair was sorted. We’re grateful you took the time to leave a review.
The Go Assist Team
Dishwasher Repair
Max was very helpful and informative and made booking the dishwasher repair a breeze.
23 septembre 2026
Avis spontané
Réponse de Go Assist
Thanks for writing to us, Paul. We’re glad Max provided such helpful service. We’re pleased you chose to tell us how things went.
The Go Assist Team
Réponse de Go Assist
Thanks for writing to us, Caroline. It’s lovely to see Max recognised for their help. Your feedback means a great deal to the team.
The Go Assist Team
He repaired the machine and was working
23 septembre 2026
Avis spontané
Réponse de Go Assist
Thank you for your comments. We’re pleased the repair was sorted. We’re pleased you chose to tell us how things went.
The Go Assist Team
Réponse de Go Assist
Thank you, Linda. It’s good to hear the service was helpful. The team will be pleased to read your comments.
The Go Assist Team
Adam was fantastic
Adam was fantastic! So helpful and professional
I would highly recommend this company
23 septembre 2026
Avis spontané
Réponse de Go Assist
Thanks Margaret. It’s good to hear the service was helpful. We value the time you took to write this.
The Go Assist Team
Waste of time, can not provide what they say they offer
Very inefficient service
Booked and paid for emergency. Not able to meet that requirement. My regular plumber can come out sooner and quicker.
Failed to provide any support to z person known to have disability.
Used the swrvice 3 times, dissatisfied each time I've used the service. Last 2 0cassions booked and charged same day next day, company unable to .leg that contractual obligation.
Seem more interested in charging for membership than meeting what they off
23 septembre 2026
Avis spontané
Réponse de Go Assist
Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with your recent experience.
We understand how frustrating it is when we aren't able to offer an appointment within the timescale you were hoping for, particularly when you need assistance quickly. While we always strive to offer appointments within two working days where possible, this can't always be guaranteed due to engineer availability.
We can also see that you had previously used your cover for two earlier repairs, and we're sorry that on this occasion we weren't able to meet your expectations.
We appreciate your feedback regarding both the booking process and the membership, and we're sorry that your overall experience has left you feeling this way.
Kind regards
Go Assist
Really clear and helpful service!
23 septembre 2026
Avis spontané
Réponse de Go Assist
Thanks for writing to us, Emma. It’s good to hear the service was helpful. Your feedback means a great deal to the team.
The Go Assist Team
Réponse de Go Assist
Thank you, Jean. We’re pleased Will was able to help. We’re pleased you chose to tell us how things went.
The Go Assist Team
Prompt and efficient
I received a phone call advising me 30 mins beforehand when Archie was arriving.
He was very helpful advising me in what had caused the problems in my washing machine so that it would not happen again. Everything was left tidy
23 septembre 2026
Avis spontané
Réponse de Go Assist
Thanks for writing to us, Patricia. It’s good to hear everything was handled promptly. We really value you sharing your experience.
The Go Assist Team
Anthony was excellent
Anthony was excellent. Friendly , efficient and quick service.
23 septembre 2026
Avis spontané
Réponse de Go Assist
Thanks Philip. It’s good to know Anthony made a positive impression. It’s always helpful to hear from our customers.
The Go Assist Team
Good communication
22 septembre 2026
Réponse de Go Assist
Thanks for writing to us, Sharon. We’re pleased you were kept informed. We really value you sharing your experience.
The Go Assist Team
Terrible a rip off £111.00 call out…
Terrible a rip off £111.00 call out plus reeled into a subscription of £12.99 per month for a year with no 14 day cool off in the guise that the call out fee is reduced bug promises they can fix a range cooker …. They couldn’t
and then after they couldn’t fix it I ring as I don’t need a subscription they try to charge £50 .00 to unsubscribe , ruthless company charging in my case someone over 80 for nothing in return except sending out a useless engineer is outrageous avoid this company or it will cost you .Go assist now want more details to see if I’m genuine ! So imagine they donr even bother to check thier records I’m from
deal kent and am genuine this company seems to take thing down if it’s a bad review plesse look up problems with ho assist to get the real picture I of failed customers t the reply is exactly the same as I got when I wrote a previous review just after my first review in July it’s a general reply that they send out every time no concern for a disappointed customer at all .
26 juin 2026
Avis spontané
Réponse de Go Assist
Thank you for taking the time to share your feedback. We're sorry to hear that you're disappointed with your experience.
We appreciate that this wasn't the outcome you were hoping for. To clarify, customers have a choice at the point of booking between the standard call-out price and a discounted call-out when taking the monthly cover. The cover can be cancelled at any time; however, where the discounted call-out has been chosen, the difference between the standard and discounted price becomes payable if the cover is cancelled.
We're sorry that your experience did not meet your expectations, and we appreciate you taking the time to share your feedback.
Kind regards
Go Assist
Very friendly chat with Will
Very friendly chat with Will - great introduction to Go Assist. Thanks!
22 septembre 2026
Avis spontané
Réponse de Go Assist
Thanks for writing to us, Jessica. It’s good to hear the service was helpful. Your comments matter to us.
The Go Assist Team
Extremely Disappointing Customer Service
Dear Lucas,
Following my very disappointing experience with your company, I have completely lost trust in your service and would like to cancel my membership.
The membership is currently free, but I understand that I will be charged in a few months. I do not wish to continue with the membership or be charged any future fees.
I tried to cancel it through your website, but, of course, there is no option to do so. I then contacted you by phone and was advised to send an email instead.
However, customerservicesATgoassist.co.uk does not accept emails. Why am I not surprised?
It is incredibly frustrating to be passed from one channel to another just to cancel a membership. After my previous experience with your company, this only makes the situation even more disappointing.
Apparently, the only way to get your attention is by posting on Trustpilot. This is ridiculous and, in my opinion, completely unacceptable. Customers should not have to resort to public reviews just to get a basic request dealt with.
Your cancellation process does not make customers feel secure or respected. Instead, it creates the impression that cancelling a membership is deliberately made as difficult as possible.
Please cancel my membership immediately and confirm in writing that it has been cancelled and that no future payments will be taken.
Membership number: GME7783544
I expect written confirmation as soon as possible.
Kind regards, Nataliia
7 septembre 2026
Avis spontané
Great customer service from start to finish
Great customer service from start to finish. Curtis on the phone was polite, helpful, and took the time to answer all my questions. Booking the repair couldn't have been easier!
22 septembre 2026
Avis spontané
Réponse de Go Assist
Thank you, Wendy. We’re pleased the repair was sorted. The team will be pleased to read your comments.
The Go Assist Team
Adam was a very friendly and…
Adam was a very friendly and informative member of staff and had me sorted with an engineer very quickly
22 septembre 2026
Avis spontané
Réponse de Go Assist
Thanks for writing to us, Darren. It’s good to know Adam made a positive impression. We value the time you took to write this.
The Go Assist Team
Very satisfied
Very satisfied. The engineer contacted me on the same day & all repaired by the afternoon.
22 septembre 2026
Avis spontané
Réponse de Go Assist
Thank you, Peter. We’re pleased the engineer was able to help. We’re grateful you took the time to leave a review.
The Go Assist Team
Adam was brilliant
Adam was brilliant. He was very friendly, helpful, understanding and reassuring. A credit to Go Assist.
22 septembre 2026
Avis spontané
Réponse de Go Assist
Thank you, Mary. We’re pleased Adam was able to help. Your comments matter to us.
The Go Assist Team
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