Go Assist Avis 

David was professional and fixed the issue very quickly. Will use this company again as the customer service was exceptional

Natalie was very helpful and informative and put my mind at ease with my dishwasher repair. Everything was explain clearly and she was very informative with any questions that I had and also requesting to get the repair booked in on a different date rather than the one that she was offing me. Well deserves the 5 stars.

Sasha was very clear and concise during the booking of an engineer to repair my washing machine. She was also very patient while I was trying to find my wallet.

Thank you

Archie C arrived on time and fixed my washing machine promptly and explained what had gone wrong, he was very polite and cleared up after he finished.
I would definitely recommend him.

Engineer was very efficient and polite.
New grill element and light unit replaced and working lovely

Phoebe's customer service was great and she was friendly & very helpful, but the downside for me was trying to get me to take on extra insurance & more time as taken over selling than dealing with the repair request. Not Phoebe's fault as she's paid to do this. I could buy a new fridge freezer with the Xtra I've paid for insurance. Hope the fridge freezer gets repaired after all this expense.

Max the call handler was easy to chat to, informative and very polite

Chris was a great help, got me sorted with a good deal in a good time. Definitely recommend

He was very helpful and well spoken

Engineer arrived within timeframe allocated.
Found him to be both friendly and courteous.
After a short diagnosis of the issue he had identified the fault.
Repair was carried out in a quick and efficient manner.
Machine was left in a clean and functioning condition.
I’m very pleased with the efficiency and knowledge of the engineer who attended.

Adam was extremely helpful when I telephoned regarding my friend’s problem with her microwave. He is a very pleasant and patient person. Nothing was too much trouble for him as I phoned on my phone but had to go to my friend’s house to find the make of the microwave.

Recently signed up with Go Assist. One of my best decisions. Organised an excellent engineer to call and sort my washing machine. This man was a genius. Cheerful,polite and very good at his job. Please keep up the good work. Many thanks

Ken P was great, he troubleshot all possibly issues and found the fault very quicky.

We had an awful experience with this company from start to finish. They took £150 from us and subcontracted the work to someone who couldn't identify the problem and just put bleach in and left. It cut out in the cycle after 10 minutes. They sent him again and he said it was the seal and would replace it never to be seen again. This has been months of chasing a very poor communication. They have refused a refund and we still have a broken dishwasher. Poor all round. Avoid!

Very helpful and quick to set up

Adam was incredibly helpful on my call.

Very friendly just waiting now for date booking process hopefully not to long but great customer service

Still awaiting a response from this shambolic company who take your money fast enough!! Responding to my complaint isn’t one of their priorities. Whatever you do don’t use this company if you value your hard earned money

My response to go assists reply
And like I’ve already said you have not responded to my complaint despite what your records say.

You have not answered any of my questions eg when did we agree to us not having a cooling off period, and provide the evidence, also we requested digital copies of all phone calls with you and these haven’t been provided!