Haden Avis 

Customer services responded to my complaint re my malfunctioning airfryer quickly and efficiently. Clear instructions were given. I contacted them initially on a Monday - by the Saturday I had received a replacement airfryer.
Excellent service. Thank you Haden.

Excellent customer service and I have enjoyed their product for over a year. I put up with a faulty sensor on the bottom drawer (I have the dual stack air fryer) since the second or third use rather than reach out to them, and I should have done it sooner because of how quickly and painlessly they took care of my issue!
Haden has a customer for life now!

Very happy with the item, just what we wanted

I have had three kettles, and I loved their quirky design. But the round illuminated knob broke off once, and the company kindly replaced it. Then twice, and again I received a replacement. Now it is broken on the third kettle. It seems to me this is a design fault which needs correcting. The rod connecting the round knob to the kettle cannot be strong enough. I am at fault as I have not returned the two replacement kettles as requested (I think they are still in our store.) But I have rather given up on this particular model, and bought a basic kettle from Sainsburys.
PS I thought I had posted this account previously but according to Trustpilot I did not. Apologies if it is a repeat.

I had cause to reach out to Customer Service about my 2 year old Devon kettle. My enquiry was dealt with speedily, efficiently, politely and with empathy. I would unhesitatingly purchase from Haden again. In my experience this standard of customer service is quite rare. Thanks to Jo, Maria & Julia.

So helpful advising on parts, great customer service. Would recommend !!

First class fast delivery and updates. Thank you

The appliance arrived faulty. The on off switch did not work. Very disappointing

The fan I purchased from you is excellent, does what it says on the box, easy to use and handy to move around. The only down side and is nothing to do with haden or your products it is the courier company you use, promised delivery date and time never turns up, it does however turn up the following day but just left on door step and nothing to let anyone know it is there.

Quite a nice blade less fan works well but is a little noisy on higher speeds. But if you’re that hot who cares about a little extra noise. Not disappointed. Deliver vas very fast

From the start it can not make a decent piece of toast. Burnt on top barley baked on bottom. Our family eats a lot of toast. And this is one of the worst we have ever had. DO NOT PURCHASE HAYDEN TOASTERS.

Bought a Haden kettle and had to have it replaced because it stopped working. The replacement then started leaking from the base within 6 months and when I contacted Haden they were not very helpful and only guarantee from the date of the original purchase for 24 months. Shame as I loved the style of the kettle and it was expensive but they only appear to only
have a very short life for the average kettle so wouldn’t recommend purchasing unless you want to replace every year

Ordered a new kettle. Standard delivery and it arrived the next day! Fantastic kettle and excellent service. Thank you 😊

Easy to contact; very prompt response and exceptional customer service provided.

We have had three Cotswold kettles. The illuminated knob broke off twice. On complaining to Haden they replaced the kettle twice, with minimum fuss, paying for the delivery. And I am guilty in that I did not return the two kettles to them for inspection. However the knob has now broken off the third kettle. I think the spindle that attaches it to the kettle is simply not strong enough and this is an inherent design fault. I've bought another brand of kettle as a third go seems a bit pointless. It's a shame as overall I did like the jaunty quirky design.
It's interesting that companies often get five stars on these reviews because their service is good when people complain. Very often the reason for the complaint does not seem to be taken into account!
PS I am a "consumer" journalist with a lifetime of product experience!

I had to return my faulty microwave and as it was within the 2 year guarantee period, a replacement was sent out immediately. The customer service provided was outstanding. Everything was arranged most professionally. First class service, many thanks.

I bought a kettle last year from @home ,I s not even 12months yet ,but already the kettle is peeling off ,I mean their prices are so high but the quality does not match that..I am not happy at all .

The kettle looks lovely and has an attractive design. Unfortunately, the handle becomes far too hot to hold comfortably, which is very disappointing. If you’re not expecting it, there’s a real risk of burning your hand or dropping the kettle because of the hot metal. While it looks great, the handle design is a significant safety concern.

Excellent customer service, prompt, informative and understanding. Constant updates for replacement kettle. Well done team

Our kettle was faulty, it didn’t switch on anymore, and being within the warranty period I contacted Haden. They asked for a few details, issued a return label and sent a replacement immediately. Good service, no doubt.