Haden Avis 

Brilliant experience all round. I will be back.

My kettle had a fault, I contacted customer services and they arranged the delivery of a new one very quickly. The process was quick and professional. Very good service.

At first this parcel was delivered very quickly

I have know issues with the toaster, but the kettle is a little too big. Also the handball gets very hot and his wish. I could’ve waited for the kettle that I wanted.

I am very pleased with my new kettle and toaster.
I've yet to use my toaster but the kettle is in constant use.
Once I read all the instructions I can't fault my purchases . They look very good in my kitchen.

Excellent customer service . Very helpful staff.

These are an excellent company to deal with. Considerate , easy and very efficient to deal with.

Really helpful customer services after contacting them about a fault with an air fryer that I’ve had for over a year. After some clear instructions of information of proof of fault and purchase, they offered me a replacement. After sending off my old air fryer, it took a week for them to receive it, but after this they sent out a new device within one day.. customer service was so polite and I’m very happy with my new appliance hopefully this one does not have the same fault in the years time- but I’m very grateful for the support I’ve received and the replacement great customer service

I bought a Haden toaster ( Salcombe model) via Amazon last year. Unfortunately, it recently developed a fault and I needed to return under warranty.

As usual, Amazon customer service was at it usual low standard and I was unable to arrange a warranty return.

Eventually, I gave up and googled the contact details for Haden themselves.

What a difference! I received a swift response requesting additional information, which I immediately provided. Very soon afterwards I received another email giving details of how to return via DPD - including a pre-paid label - and confirmation a replacement would be dispatched, via next day delivery, as soon as the return was received.

Throughout the process I was kept updated and received swift responses to any questions.

I know have a shiny toaster back in my kitchen, so thank you Haden!

I would definitely recommend Haden (though probably not via Amazon) for anyone looking to purchase appliances.

Incidentally, my toaster is also one of the best I've ever owned - a decent size set of slots and with all the features I want.

Superb after sales service. Kettle stopped working and they replaced with new one. Love my kettle and would recommend Haden products

My kettle developed a leak, Haden customer service were very helpful and arranged for me to send it back to them along with photos of the problem. They promptly replaced it with a new one which arrived the following day. Very impressed with customer service. Would certainty recommend.

**Definitely do not love it**
Blade less tower fan not worth even £20 let alone the £100 Tesco sell it for. Have to sit right in front of it to feel it and then you can’t hear yourself think! Even on the lowest setting it’s still louder than most other fans with a fraction of the breeze. Temperature display very misleading as well.

Absolutely superb service.
From my first email saying my kettle had developed a leak their response was definitely 5star .They sent return label the same day and despatched a brand new replacement by return. Would definitely recommend the company to everyone
Mike Taylor

Made an online order for a new microwave, and the whole process was easy and efficient. I called Haden to enquire about delivery, as I do not have access to a smart mobile phone or use QR codes, and they were very helpful. The delivery was made on schedule.

Ordered the kettle and toaster in cedar green. Love the retro look of them. Arrived quickly and couldn’t wait to open them.
The kettle is quiet whilst boiling the water and the toaster works perfectly.
Not only do they look great they’re very functional too.

My old Haden kettle needed replacing after about 12 years. I'm very happy with my new kettle. Prompt service, quality product. One happy customer

Had to contact customer service. They were very perfessional, and dealt with & rectified my query swiftly. I'm delighted.

Had to return a faulty kettle within the 2 year warranty, supplied a picture and receipt, customer service sent a label to return free of charge and received a new kettle within 2 days. Customer service was excellent, I could not fault it, their communication was faultless also. From start to finish took under 7 days.

We've had a fridge freezer for 15 months, model number HK144W, which is now completely dead, it needs a new control pcb, Called HADEN customer services, who gave us contact details for their spares stockist, MINERVA,after 3 weeks of e mailing with NO RESPONSE WHATSOEVER and no contact phone number available we have now thrown it away and purchased a more reputable brand of appliance,
WARNING,IF YOU NEED SPARES THEY WILL NOT HELP YOU!
No doubt someone whos concerned about the bad review will be along soon with their condescending remarks !

After sales service is excellent
Really lovely people.
Quality of the goods is excellent to.

Bought a new microwave and it didnt work. They were very good at first and replaced it with a new one. New one isnt even usable. It wobbles about as the bottom of it doesnt seem to be put on right and when used the top gets red hot so all in all is dangerous. They are not interested now and didnt answer my email. Am having to ditch both, lose my money and start over. Will never buy a Haden product again.