Hallsgreenhouses.com Avis 

191
TrustScore 4 sur 5

3,9

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Noté 5 sur 5 étoiles

My son moved my 20+ year old magnum 10x8 two hundred miles west into Devon. All went exceptionally well, yes new rubber glazing clips and brackets,All 92 panes no breakages, Great help from Rachel... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

I’ll start with a positive! The completed greenhouse is great! Very sturdy and a great size. The negatives are the instruction manual … what a joke! Missing steps, graphics that you can’t actually see... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I thought the instructions were okay (if they included every step it'd make the guide about six times as long) and everything was well packaged. I had a minor issue with a pane of glass which the comp... Voir plus

Noté 1 sur 5 étoiles

Truly the worst build experience I’ve ever had. Hating every minute of this! Instructions are incredibly poor. Missing steps, shocking graphics, bits in the wrong order. Online instructions are margin... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fourisseur de construction de jardin
  2. Jardin
  3. Serre

Écrit par l'entreprise

Halls is an old British company that has existed since 1936, and it was the first in the world to mass-produce greenhouses. Halls is closely associated with English gardening traditions and provides quality greenhouses at reasonable prices to this very day. The company offers a wide range of products and provides every opportunity to make your dream come true, regardless of whether you are a novice or an experienced gardener.


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3,9

Bien

TrustScore 4 sur 5

191 avis

5 étoiles
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A répondu à 95 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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3,9

Tous les avis

(191)

75 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

The quality of the Green was very poor…

The quality of the Green was very poor .
It took 3 of us ( one person was amazingly practical) 7 hours to put up.
Instructions soooo poor .

Not value for money

22 mars 2025
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Réponse de Hallsgreenhouses.com

We apologise if you found the instructions difficult to follow. We have forwarded this onto our Head Office who are responsible for the instructions.
The greenhouse you have would generally take around 2-3 days to construct for beginners.
We do hope that despite your experience with the construction, you can have a wonderful and productive growing season in your lovely new greenhouse.
Please contact us at the office if we can be of any further assistance.

Noté 5 sur 5 étoiles

Spare parts to repair existing greenhouse

I only needed a few parts to repair an old greenhouse and emailed Halls for help. The response and recommendations came through quickly and I ordered the parts online. A few days later the parts arrived and they are exactly what I needed. Excellent prompt service.

20 mars 2025
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Réponse de Hallsgreenhouses.com

Thank-you so much for taking the time to leave such lovely feedback. So glad we were able to help. Have a great growing season.

Noté 3 sur 5 étoiles

Difficult to construct

My lean to 6x2 greenhouse arrived on time and well packaged. However here's the but... the instruction manual is terrible! Even looked online and although the pictures were slightly clearer it's still not straightforward. It's just diagrams and no text which doesn't work for me at all. I've put together a number of flat pack items during my 50 years on this earth but this is mind boggling stuff. It's day 3 and all I've managed is the base and the front panel. The rubber strips for the glazing are awkward to fit and, after much deliberation I've decided to wait until I've fully constructed the frame with assistance before trying to put this onto the metalwork because it keeps falling off.

It's a shame because the metalwork is clearly good quality.

9 mars 2025
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Réponse de Hallsgreenhouses.com

Many apologies for the delay in responding to this review.
It has been noted that the instructions for this particular model have room for improvement.
We do have a very good support team on the end of the phone to help overcome any issues. Please do give us a call if you require assistance.

Noté 4 sur 5 étoiles

Great product with poor instructions.

Bought a 8x6 Popular powder coated greenhouse late last year. Great value with current discount and horticultural glass. Did not buy the foundation but built my own using pressure treated sleepers that gave extra height. Delivered on time with a helpful driver. Assembled the side panels and door on my kitchen floor as it is level, warm, dry, and near the coffee machine. Halls should be ashamed of the quality of the instruction booklet which is probably the source of the majority of the negative reviews. Fortunately the downloaded pdf is acceptable quality. I assembled and glazed the greenhouse by myself apart from 30 minutes help while I fixed the panel corners. Overall I found the assembly quite easy and completed it much quicker than anticipated. Only difficulty was upper glass panels in the roof. Glad I didn't choose 4" x 2" toughened glass. Completed it looks brilliant and feels very sturdy. Only time will tell if it can withstand long term weather.

2 mars 2025
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Réponse de Hallsgreenhouses.com

Thank-you for taking the time to leave a review for us. We are always on the end of the phone Monday-Friday to offer help and advice on construction. We apologise the instructions supplied were not up to standard and this has been passed onto our Head Office who look after development/instructions.

Noté 5 sur 5 étoiles

Ordering was easy

Ordering was easy, delivery was prompt and carefully offloaded. All items were boxed and marked up. Glass panels were all in a secure crate, again well packaged and protected. I am now the proud owner of a black Birdlip greenhouse with all the trimmings and it looks fantastic and stylish in the garden. A tricky build, do follow instructions to the letter and you will be fine. One pane of glass was smashed, a quick call to customer services at Julianna group and the replacement arrived 2 days later at no extra cost. Fantastic customer service from start to finish, I can't recommend this company highly enough.

27 février 2025
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Réponse de Hallsgreenhouses.com

Thank-you so much for taking the time to leave such lovely feedback. Much appreciated. We are so glad you are enjoying your lovely new greenhouse and hope you have a productive growing season.

Noté 5 sur 5 étoiles

Ordering online was very easy

Ordering online was very easy. Delivery was on time as promised. The greenhouse instructions were easy to follow as all parts were labelled. Solid structure when completed.
Very happy with the purchase.

21 février 2025
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Réponse de Hallsgreenhouses.com

Thank-you so much for taking the time to give such lovely feedback. We hope you have many happy years in your lovely new greenhouse.

Noté 5 sur 5 étoiles

Great greenhouse

Assembled our greenhouse ourselves. This is not a job to be rushed, very time-consuming and needs to be thought about, instructions not the best, but once you get into the swing of it we definitely had a sense of achievement! Had an issue with one of the glass panels, but spoke to customer service on the phone and had replacements couriered out and received in a couple of days. Again, do not under-estimate the assembly, but worth the effort for a great looking greenhouse.

21 février 2025
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Réponse de Hallsgreenhouses.com

Thank-you so much for taking the time to leave your feedback. We are thrilled you are so happy with your lovely new greenhouse, and yes, it does give you a great sense of achievement when you build it yourself.

Noté 5 sur 5 étoiles

A SPEEDY REACTION

I had a missing part in my order and the speed and efficiency with which they met my
request was most speedy and courteous
I would certainly use this company in the future


20 février 2025
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Réponse de Hallsgreenhouses.com

Thank-you for the lovely feedback. We do pride ourselves on our customer service so we thank you for taking the time to leave your review.

Noté 1 sur 5 étoiles

Do not buy - Extremely difficult to build

Honestly, building a simple small wall garden greenhouse was one of the worst experiences I have had. The instructions are unclear, the pictures are different shades of grey/fuzzy and when you go on the website to find videos, the page doesn't exist. The same instructions online are less shades of grey but still not helpful. They couldn't make it harder for you to build if they tried. Lots of reviews I have read of similar experiences and yet the company have no actioned on this. I recommend not buying or paying the extortionate amount for someone to come make it for you (maybe thats why they make it so difficult for you...)

17 février 2025
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Réponse de Hallsgreenhouses.com

We are truly sorry to hear about your frustrating experience with assembling the wall garden greenhouse. This is certainly not the experience we want for our customers, and we appreciate unclear instructions and lack of accessible resources can make the process even more challenging. We have recently started a review of all our products, which will include the instructions, but this will take some while to conclude.

If there’s anything we can do to assist you further, whether its additional guidance or troubleshooting, please don’t hesitate to reach out. We appreciate the time you took to share your honest feedback.

Noté 5 sur 5 étoiles

Fabulous service

This just a quick note to say thank you for the great service I’ve had from your company regarding my new greenhouse.
Also could you thank your delivery driver I think his name was Mark , he was very helpful and professional in his approach very happy with everything.

10 février 2025
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Réponse de Hallsgreenhouses.com

Thank-you for such great feedback. Mark is a fantastic driver and we are lucky to have such a great team here.

Noté 5 sur 5 étoiles

Great customer service

Love my Popular greenhouse, has withstood the winter so far, although I've had an issue with the doors screws shearing off: why, is a mystery. But Rachel Marsh of customer services could not have been more helpful in posting me spare parts, and offering sound advice with pics to guide me - whether the same problem will happen with the door in the future, I don't know - but I cannot fault their customer service team.

10 février 2025
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Réponse de Hallsgreenhouses.com

Thank-you for the lovely feedback. We always do our best to help.

Noté 5 sur 5 étoiles

Popular 86 greenhouse

I have purchased a Popular 86 greenhouse with toughened glass from Halls Greenhouses. The order arrived complete on the 16th January, exactly as stated by Halls. Upon building the greenhouse over the weekend it wasn't until I was able to open the well packed glass panes I found one of them had shattered during transit. I totally understand that these things do happen no matter how well packaged the toughened glass is. I contacted halls on Monday morning and spoke to Rachel. She was extremely courteous and helpful and sent out a replacement pane which arrived today. Rachel also spotted that I had installed the glass retaining clips wrongly from the photos of the damaged glass I had previously sent via email ( the photo showed a damaged glass pane on the floor still in the packaging and the glass clip was only just visible in the corner of one of the photos. ) Rachel advised me of exactly how to correctly install the clips and sent me a video of how to do it. All in all very impressive customer service going above and beyond anything I have experienced before. I have now finished building the greenhouse and I am extremely happy with it.
I totally recommend Halls greenhouses.
Richard.

22 janvier 2025
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Réponse de Hallsgreenhouses.com

Many thanks for the lovely feedback Richard. We hope you have a productive growing season in your lovely new greenhouse. Please make sure the window and door are both firmly shut before the storm Eowyn hits tomorrow!

Noté 5 sur 5 étoiles

Replacement Glass Panel

I needed replacement pane of glass following storm damage to our greenhouse. The service was absolutely first class from start to finish.
Thanks

14 janvier 2025
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Réponse de Hallsgreenhouses.com

Many thanks for the feedback. We are always happy to help.

Noté 5 sur 5 étoiles

Greenhouse parts

I wanted parts for a greenhouse that is no longer made and they were able to supply them from Denmark as they didn’t have them in stock. Nothing was too much trouble. The staff phoned when they said they would and delivery was extremely prompt. I would recommend this company to anyone.

20 décembre 2024
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Réponse de Hallsgreenhouses.com

Many thanks for the feedback.
We are glad we could help.

Noté 5 sur 5 étoiles

I bought a Qube 6x8 greenhouse from…

I bought a Qube 6x8 greenhouse from Halls for my wife's 40th birthday and am delighted with how it looks in the garden. We did have a small issue with two panes of glass being shattered in the box but Rachel from Customer Services was quick to get two replacement panels sent out.

The initial delivery was clear and the driver incredibly helpful.

Yes, it can be a bit of challenge to get it built, Instructions could be improved, but I didn't struggle too much.

Overall, incredibly happy and would recommend the company to anyone looking for a greenhouse.

2 décembre 2024
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Réponse de Hallsgreenhouses.com

Many thanks for the feedback.
We hope you have a productive growing season in your lovely new Halls greenhouse.

Noté 5 sur 5 étoiles

I had a few problems understanding the…

I had a few problems understanding the instructions on the greenhouse, with diagrams hard to identify specific pieces. However, the customer support was fantastic, and in particular from Rachel, who was attentive, patient and very calm in resolving the issues I had… greenhouse is great too

30 novembre 2024
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Réponse de Hallsgreenhouses.com

Many thanks for the feedback.
We hope you have a productive growing season in your lovely new Halls greenhouse.

Noté 5 sur 5 étoiles

Delivered as and when promised with…

Delivered as and when promised with helpful driver. Had slight problem with one part, this was rectified with alacrity. Would recommend.

5 décembre 2024
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Réponse de Hallsgreenhouses.com

Many thanks for the feedback.
We hope you have a productive growing season in your lovely new Halls greenhouse.

Noté 5 sur 5 étoiles

halls popular 6x6…

We ordered a halls popular 6x6 greenhouse, every one we dealt with was polite and helpful, from when we needed help on accessories, the delivery driver as our property isn't easy to deliver too and when we contacted the spares department

22 novembre 2024
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Réponse de Hallsgreenhouses.com

Many thanks for the feedback.
We hope you have a productive growing season in your lovely new Halls greenhouse.

Noté 4 sur 5 étoiles

The greenhouse is great quality

The greenhouse is great quality, but please do something about the grey installation instructions. We puzzled over many of the pictures, written instructions alongside pictures would help. Installation of sliding door mechanism on the baseplate could be done earlier in the assembly thus avoiding laying on the ground to attach small bolts. We are both in our 70s and managed to assemble the greenhouse by ourselves after much head scratching.

21 novembre 2024
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Réponse de Hallsgreenhouses.com

Many thanks for the feedback.
The comments regarding the instructions have been passed to our Head Office to review.
We hope you have a productive growing season in your lovely new Halls greenhouse.

Noté 4 sur 5 étoiles

I was impressed with the entire…

I was impressed with the entire process.
The ordering was easy and they kindly corrected my mistake when I'd ordered the wrong downpipes. The delivery arrived on time and the driver was very helpful. The greenhouse arrived well packed and undamaged, the glass was packed in several boxes secured to a pallet. I checked the items against the contents list and it was complete.
I did have to contact the company regarding the door assembly and Rachel responded immediately with advice and some clearer pictures for the door assembly, as the printing in the instruction booklet for the smaller details wasn't very clear. I've assembled the greenhouse and I'm very pleased with the end result.

16 novembre 2024
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Réponse de Hallsgreenhouses.com

Many thanks for the feedback.
We hope you have a productive growing season in your lovely new Halls greenhouse.

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