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Lisez les avis des autres

Noté 5 sur 5 étoiles

My entire experience with Octopus Energy has been a dream every member of staff I spoke and dealt with were fantastic! They are all extremely knowledgeable and helped me with all my random questions... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Politeness of the guys whilst working for two days at our house (David, Lee & Davy) plus electrician Mike who also spend the second full day working here. Very professional job carried by a well exp... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

From the first phone conversation,to the consultation with the person that came out to explain everything to us. Lime staff and the service was first class. I would highly recommend them to anyone thi... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

From start to finish the installation was seamless with minimal disruption. The scaffolding was up and down the same day, which was really impressive. The team were friendly, professional and res... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Société d'énergie solaire

Écrit par l'entreprise

A Chartered Trading Standards Institute (CTSI) approved Consumer Code, HIES is a leading consumer protection organisation covering the installation of home energy products. Our promise is to ensure all consumers are respected, protected and educated on their home improvement journey.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

1 k avis

5 étoiles
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1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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4,9

Tous les avis

(1 338)

495 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

The system works

The system works. I have used the scheme twice now and it is reassuring to know there is deposit protection inbuilt when investing such large sums of money in significant home improvement.

6 mars 2026
Avis spontané
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Réponse de HIES

Good morning, Rose. Thank you for taking the time to leave a positive review. We are thrilled to hear that you feel reassured. Kind regards, HIES.

Noté 5 sur 5 étoiles

The team were so friendly and polite

The team were so friendly and polite. They worked really hard and the workmanship is excellent

10 février 2026
Avis spontané
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Réponse de HIES

Good morning. We are delighted to hear that your installers were friendly and polite during your installation. Thank you for taking the time to leave a positive review. Kind regards, HIES.

Noté 3 sur 5 étoiles

They gave me a good deal

They gave me a good deal. The installation was good and I feel communication could be better between the teams and sub-contractors. I made a payment of the deposit and they failed to allocate to my account. So now they are chasing me for something which they should have allocated. They have not provide me with a resolution to date.

19 mars 2026
Avis spontané
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Réponse de HIES

Good morning, Mohammed. Thank you for leaving a review. We are pleased to hear that your installation went well; however, we understand that you feel communication between your installers could have been better. We kindly ask you to contact our customer service team, who can look into this further, on 0344 324 5242 or at info@hiesscheme.org.uk. Kind regards, HIES.

Noté 5 sur 5 étoiles

Knowledge team

Knowledge team, worked efficiently and kept me updated throughout

1 avril 2026
Avis spontané
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Réponse de HIES

Good morning Kiel, thank you for taking the time to leave a review. We are pleased to hear that you were kept updated throughout and the team was so knowledgeable. Kind regards, HIES.

Noté 4 sur 5 étoiles

Very thoroughl

Very thoroughly

1 avril 2026
Avis spontané
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Réponse de HIES

Good morning, Francis. Thank you for taking the time to leave a positive review - we really appreciate it. Kind regards, HIES.

Noté 5 sur 5 étoiles

Very professional.

The whole experience was managed so as to cause me as little inconvenience as possible. Everyone involved was very helpful and refreshingly cheerful. The follow-up emails and insurance certificates came through quickly and were easy to follow.

7 avril 2026
Avis spontané
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Réponse de HIES

Good morning, Simon. Thank you for taking the time to leave a review. We are delighted to hear that your whole experience was professional. Kind regards, HIES.

Noté 5 sur 5 étoiles

From start to finish from office staff…

From start to finish from office staff to survey to the engineers who installed I can only say very professional cleaned up and even hoovered where they had been working

11 mars 2026
Avis spontané
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Réponse de HIES

Good morning, Phil. Thank you for leaving a positive review. We are pleased to hear that your installers have been professional from start to finish. Kind regards, HIES.

Noté 5 sur 5 étoiles

Efficient and informative

The installation of our solar panels was efficient and of high quality. We were kept informed at every stage. Couldn't recommend highly enough.

20 mars 2026
Avis spontané
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Réponse de HIES

Good morning, Margaret. We are thrilled to hear that your installer kept you informed at every stage of the installation. Thank you for taking the time to leave a review. Kind regards, HIES.

Noté 5 sur 5 étoiles

Excellent service

Excellent service, job well done

18 mars 2026
Avis spontané
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Réponse de HIES

Good morning, Andrew. Thank you for taking the time to leave a 5-star review - we really appreciate it. Kind regards, HIES.

Noté 5 sur 5 étoiles

HIES

Yes the understanding about the product and good communication on there part would recommend this

4 mars 2026
Avis spontané
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Réponse de HIES

Good morning, Paul. We are pleased to hear that you are happy with the service you have received from HIES. Thank you for taking the time to leave a review. Kind regards, HIES.

Noté 5 sur 5 étoiles

DomElec are a company that's put's the…

DomElec are a company that's put's the customer first being polite and friendly from their office staff and also the installation team, great job thanks.

17 mars 2026
Avis spontané
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Réponse de HIES

Hi there, thank you for taking the time to leave a review. We are thrilled to hear that Domelec Electrical & Solar Limited was polite and friendly. Kind regards, HIES.

Noté 5 sur 5 étoiles

Installation performed very quickly

Installation performed very quickly, to the highest standard, by highly qualified technicians. We highly recommend Titan Energy Solution.

16 mars 2026
Avis spontané
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Réponse de HIES

Good afternoon. We are delighted to hear that your installation was to the highest standard. Thank you for leaving a review. Kind regards, HIES.

Noté 5 sur 5 étoiles

Great communication

Great communication, professional and genuinely helpful

20 mars 2026
Avis spontané
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Réponse de HIES

Hi there, Zoe. Thank you for taking the time to leave a 5-star review - We really appreciate it. Kind regards, HIES.

Noté 5 sur 5 étoiles

Solar panel and EV charger

Mark thoroughly explained the whole process which made it easier to make the decision… I took my time.

Installation was as promised and there were no glitches.

All staff very professional.

12 février 2026
Avis spontané
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Réponse de HIES

Good morning, Isobel. Thank you for taking the time to leave a positive review. We are pleased to hear that your installers were professional throughout your installation. Kind regards, HIES.

Noté 5 sur 5 étoiles

final future proof for heating

I was particularly impressed by how smoothly the whole process went and ultimately how quickly the team took out my old system and got the new one running. I was never for one day without hot water. And it was very thoughtful indeed to provide me with heaters for the few days of no heat. The professionalism of the team was incredibly tidy and at the end of each day my home was made tidy and ready for the next day. They kept me informed throughout the process so I always knew what the next stage was. It made the transition much easier from day to day. Where possible they found solutions to hiding pipe work for which I am very grateful.
It’s a relief to have a reliable heating and water system without the regular breakdown of my old boiler. I can certainly recommend Global to anyone thinking of a new heat pump system. The process took 4 days to complete and 1 day to commission it and it was a pleasure to have them in my home.

16 février 2026
Avis spontané
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Réponse de HIES

Hi there, Mo. Thank you for leaving a review. We are delighted to hear about your positive experience with your installers and how impressed you are with the process. Kind regards, HIES.

Noté 5 sur 5 étoiles

Highly recommended ,very efficient .

26 mars 2026
Avis spontané
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Réponse de HIES

Hi there. We are pleased to hear that your installers were very efficient and that you would highly recommend them. Thank you for leaving a review. Kind regards, HIES.

Noté 5 sur 5 étoiles

Great team

Great team, very happy with their install.
John was very good, explain well, quote was accurate from the start. Discussed several options together.
Result is outstanding

9 mars 2026
Avis spontané
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Réponse de HIES

Good morning, Cecile. Thank you for taking the time to leave a positive review. We are pleased to hear that you are happy with your installation. Kind regards, HIES.

Noté 5 sur 5 étoiles

Reassuring to have HIES vetting…

Reassuring to have HIES vetting contractors before investing large sums of money. I’ve had no issues with my installer but it’s good to know I have support if needed

9 mars 2026
Avis spontané
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Réponse de HIES

Good morning, Alan. We are delighted to hear that you feel reassured. Thank you for leaving a positive review. Kind regards, HIES.

Noté 4 sur 5 étoiles

All staff were very polite and went…

All staff were very polite and went above our expectations in ensuring that there was very little damage to existing flooring. They made sure that their equipment was stored tidily throughout the fitting and ensured that we were happy with their installation and positioning of radiators, etc.

9 mars 2026
Avis spontané
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Réponse de HIES

Good morning, Rupert. Thank you for leaving a review. We are thrilled to hear that your installers were very polite during the installation. Kind regards, HIES.

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