My entire experience with Octopus Energy has been a dream every member of staff I spoke and dealt with were fantastic! They are all extremely knowledgeable and helped me with all my random questions... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Politeness of the guys whilst working for two days at our house (David, Lee & Davy) plus electrician Mike who also spend the second full day working here. Very professional job carried by a well exp... Voir plus
L'entreprise a répondu
From the first phone conversation,to the consultation with the person that came out to explain everything to us. Lime staff and the service was first class. I would highly recommend them to anyone thi... Voir plus
L'entreprise a répondu
From start to finish the installation was seamless with minimal disruption. The scaffolding was up and down the same day, which was really impressive. The team were friendly, professional and res... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
A Chartered Trading Standards Institute (CTSI) approved Consumer Code, HIES is a leading consumer protection organisation covering the installation of home energy products. Our promise is to ensure all consumers are respected, protected and educated on their home improvement journey.
Coordonnées de contact
Solutions House, Chorley Business & Technology Centre, Euxton Lane, Chorley, PR7 6TE, Royaume-Uni
- info@hiesscheme.org.uk
- hiesscheme.org.uk
4,9
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
All staff were very polite and went…
All staff were very polite and went above our expectations in ensuring that there was very little damage to existing flooring. They made sure that their equipment was stored tidily throughout the fitting and ensured that we were happy with their installation and positioning of radiators, etc.
9 mars 2026
Avis spontané
Réponse de HIES
Good morning, Rupert. Thank you for leaving a review. We are thrilled to hear that your installers were very polite during the installation. Kind regards, HIES.
Fully satisfied
I was fully satisfied from start to finish. The salesperson was very informative and the installation went very smoothly. I would definitely recommend this Company.
12 mars 2026
Avis spontané
Réponse de HIES
Good morning, thank you for leaving a positive review. We are pleased to hear that you are fully satisfied with your installation. Kind regards, HIES.
Every thing was explained as to what…
Every thing was explained as to what was happening and the tradesmen were absolutely top notch
4 mars 2026
Avis spontané
Réponse de HIES
Good morning. We are pleased to hear that your installers were top-notch. Thank you for taking the time to leave a review. Kind regards, HIES.
Solar panels and a Tesla 3 battery
I had solar panels and a Tesla 3 storage battery lfitted by Octopus Energy and the whole purchase and installation went so smoothly and easy. The installation team were excellent keeping us up to date with the installation progress. The installation took two days and the team were very tidy.
10 mars 2026
Avis spontané
Réponse de HIES
Hi there, Philip. Thank you for leaving a review. We are delighted to hear that your installation with Octopus energy went smoothly. Kind regards, HIES.
First class job!!!
Every stage of the project that was expected to be done was exactly on time. And went like clockwork. Materials that was used are of a high quality. Workers just new what they were doing and made such a great job.
Could not fault the anything, and we are delighted with the results.
Well done!
10 mars 2026
Avis spontané
Réponse de HIES
Good morning, Linda. We are pleased to hear that you are delighted with the installation. Thank you for leaving a positive review. Kind regards, HIES.
Excellent service
Excellent service, kept me up to date with the solar installation and they vetted my installer.i didnt realise but they protect the deposit along with insuring the installer's guarantee is valid
6 mars 2026
Avis spontané
Réponse de HIES
Hi there, David. We are pleased to hear that you have received an excellent service. Thank you for taking the time to leave a review. Kind regards, HIES.
It's really good to know that our solar…
It's really good to know that our solar system has protection and that HIES is on hand should any unforeseen issues or problems arise. I would urge ensuring that companies are registered with HIES before committing to installing solar and or battery.
6 mars 2026
Avis spontané
Réponse de HIES
Hi there, Stuart. Thank you for taking the time to leave a 5-star review - we really appreciate it. Kind regards, HIES.
Réponse de HIES
Hi there, we are delighted to hear that your installers were friendly. Thank you for leaving a positive review. Kind regards, HIES.
Very happy with the professionalism of…
Very happy with the professionalism of HIES.
5 avril 2026
Avis spontané
Réponse de HIES
Good morning, Michael. Thank you for taking the time to leave a 5-star review - we really appreciate it. Kind regards, HIES.
The experience from the sale person to…
The experience from the sale person to the installation team and follow up after installation was a great experience, thank you
5 mars 2026
Avis spontané
Réponse de HIES
Good morning, we are pleased to hear that you had a great experience from start to finish. Thank you for leaving a review. Kind regards, HIES.
Above and beyond, friendly and professional
From consultant to installation the team were amazing, friendly and professional, easy to talk to, easy to ask questions about the heating system, nothing was too much trouble. Cleaned up afterwards, I would and have already recommended them. Amazing team. And a warm cleaner home
22 septembre 2025
Avis spontané
Réponse de HIES
Hi there, we are delighted to hear that your installers were friendly and professional. Thank you for taking the time to leave a 5-star review. Kind regards, HIES.
A sense of security in our purchase
Gave us security and information so that we knew the providers had been properly vetted
3 mars 2026
Avis spontané
Réponse de HIES
Good morning, Mary. Thank you for leaving a positive review. We are pleased to hear that you felt a sense of security. Kind regards, HIES.
Excellent Install
An excellent service from start to finish.
Thorough explanation from the sales advisor, excellent workmanship from the installation engineers. The attention to detail was outstanding.
Complimentary checks from customer service throughout the process.
My only very very slight negative is that we didn’t get offered the bird proofing at the time of installation and I’ve had to get the engineers to come back.
I recommend getting this added at the initial install.
Please don’t let this very small initial oversight dissuade you from using this excellent company.
3 mars 2026
Avis spontané
Réponse de HIES
Hi there, we are pleased to hear you received excellent service from your installers from start to finish. Thank you for leaving a review. Kind regards, HIES.
Good timely informative process
1 avril 2026
Avis spontané
Réponse de HIES
Good morning, thank you for taking the time to leave a 5-star review. We are delighted to hear that the process was clear and informative. Kind regards, HIES.
Knowledgeable and efficient…
Knowledgeable and efficient installation engineers.
15 mars 2026
Avis spontané
Réponse de HIES
Good morning, Peter. Thank you for leaving a positive review. We are delighted to hear that your installers were knowledgeable and efficient. Kind regards, HIES.
Réponse de HIES
Good morning, Damian. We are delighted to hear that you would highly recommend your installers. Thank you for taking the time to leave a review. Kind regards, HIES.
Solar panel and battery installation.
The whole process was very professional, friendly and efficiently completed. There was no mess left at the end and you wouldn’t have known that the installation had been done that day!
27 février 2026
Avis spontané
Réponse de HIES
Hi there, Robert. Thank you for leaving a positive review. We are pleased to hear that your installers were professional, friendly, and efficient. Kind regards, HIES.
A good team who were both informative…
A good team who were both informative and efficient in every aspect of.
9 février 2026
Avis spontané
Réponse de HIES
Good morning, Keith. Thank you for leaving a review. We are thrilled to hear that your installers were both informative and efficient during your installation. Kind regards, HIES.
I found the HIES scheme very
I found the HIES scheme very easy and useful throughout this process.
27 février 2026
Avis spontané
Réponse de HIES
Hi there, Richard. We are pleased to hear that you have found HIES very easy and useful. Thank you for leaving a positive review. Kind regards, HIES.
A very good company who keeps us…
A very good company who keeps us informed every step of the way. The installers were excellent and made no mess. The air source heat pump is quiet & efficient. We are toasty warm.
11 mars 2026
Avis spontané
Réponse de HIES
Good morning, Elisabeth. Thank you for taking the time to leave a review. We are delighted to hear that your installers were excellent and informative. Kind regards, HIES.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.