Just unbelievably convenient. Booked the bag online which was then delivered within a few days. Filled it up at our own pace. When we were done I contacted the website and a few days later received an... Voir plus
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Lisez les avis des autres
brilliant service i would like to say im just a simple D I Y er callerty on weights would help as i had trouble working out 1.5 ton when driver came to collect he said you only had about 3/4 of a ton... Voir plus
L'entreprise a répondu
Overall a good service with prompt collection. My only negative is about the inconsistency in the instructions about positioning your bag. The paperwork that came with it says it must be within 6m o... Voir plus
L'entreprise a répondu
Purchased a MEGA bag from ScrewFix. Good service on the request or collection and a good discount offered (and accepted)! Good clear instructions on how to use the bag. Collection at 07:00 in the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Trusted with rubbish removal for over 15 years. Services include HIPPOBAG, skip and Man & Van services.
Coordonnées de contact
1000 Lakeside, PO6 3EN, PORTSMOUTH, Royaume-Uni
- 0333 9990999
- web.enquiries@hippowaste.co.uk
- hippowaste.co.uk
4,8
Excellent
22 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Overall a good service with prompt collection. Issue with inconsistent instructions.
Overall a good service with prompt collection. My only negative is about the inconsistency in the instructions about positioning your bag. The paperwork that came with it says it must be within 6m of the roadway but elsewhere, including the skip bag itself says 4m. I clarified by phone that it should be 6m (that is, the entire bag within 6m). I then filled the bag, booked my collection and the confirmation email again said 4m! Please could this ambiguity be resolved?
Also, the length of the vehicle is given in feet! Please use metres for everything.
2 juin 2026
Réponse de HIPPO
Thank you for your review!
We're pleased to hear you found the service good overall and that your collection was completed promptly.
We also appreciate your detailed feedback regarding the positioning guidance. We understand how receiving different information can cause confusion, and we will ensure your comments are passed on to the relevant team for review. Your feedback regarding the use of feet rather than metres is also appreciated.
Thank you for taking the time to share your experience and for choosing HIPPO!
Team HIPPO
Easy to order and arrange collection
Easy to order and arrange collection. Very quick collection
2 juin 2026
Réponse de HIPPO
Thank you for your review!
We’re delighted to hear you found the service easy to order and arrange, and that your collection was completed quickly.
Thank you for choosing HIPPO!
Team HIPPO
Easy to order
Easy to order, easy to book collection. Lorry picks up the bag from front garden with ease - would recommend!
Only feedback would be consistent messaging alerts on when pick up is scheduled.
1 juin 2026
Réponse de HIPPO
Thank you for your review!
We’re delighted to hear you found the service easy to use and that the collection process went smoothly. It’s great to know you would recommend HIPPO.
We also appreciate your feedback regarding collection notifications and will ensure your comments are shared internally as we continue to improve our service.
Thank you for choosing HIPPO!
Team HIPPO
Easier and better value than hiring a…
Easier and better value than hiring a skip and the man who collected our bag was polite friendly and very professional
1 juin 2026
Réponse de HIPPO
Thank you for your review!
We’re delighted to hear you found HIPPO easier and better value than hiring a traditional skip. It’s also great to know our collection driver was polite, friendly and professional.
Thank you for choosing HIPPO!
Team HIPPO
Just simple
Just simple, ordered the bag, it came the next day, ordered collection when full and it was gone a couple of days later 👍
1 juin 2026
Réponse de HIPPO
Thank you for your review!
We’re delighted to hear the whole process was simple and straightforward, from delivery through to collection.
Thank you for choosing HIPPO!
Team HIPPO
No more gouged driveways
Having previously had my driveway gouged by a clumsy skip lorry driver, my experience with the hippobag was a breath of fresh air! Huge capacity and flexibility to put it exactly where I needed it and have it removed when I was ready made this a clear choice
1 juin 2026
Réponse de HIPPO
Thank you for your fantastic review!
We’re delighted to hear HIPPOBAG provided a convenient alternative after your previous experience with a traditional skip. It’s great to know the flexibility, capacity and collection process worked so well for you.
Thank you for choosing HIPPO!
Team HIPPO
Convenient Delivered next day & collected 3 days…
Delivered next day & collected 3 days after ordering a collection
28 mai 2026
Réponse de HIPPO
Thank you for your review!
We’re pleased to hear you found the service convenient, with next day delivery and prompt collection once booked.
Thank you for choosing HIPPO!
Team HIPPO
Bag delivery and pickup very efficient…
Bag delivery and pickup very efficient plus telephone consultation very professional
27 mai 2026
Réponse de HIPPO
Thank you for your review!
We’re delighted to hear you found the bag delivery and collection efficient and that our telephone team provided a professional service.
Team HIPPO
Réponse de HIPPO
Thank you for your review!
We’re pleased to hear your HIPPOBAG was delivered and collected as promised and that the service met your expectations.
Team HIPPO
Bag arrived promptly
Bag arrived promptly, was a great size and we fitted so much in and was then collected promptly. Can highly recommend.
21 mai 2026
Réponse de HIPPO
Thank you for your review!
We’re delighted to hear your bag arrived promptly, held plenty of waste and was collected quickly once ready. We really appreciate your recommendation.
Thank you for choosing HIPPO!
Team HIPPO
Very easy to book collection date.
Very easy to book collection date.
They came within a couple of days.
Easy.
28 mai 2026
Réponse de HIPPO
Thank you for your review!
We’re pleased to hear you found the collection booking process easy and that the bag was collected promptly within a couple of days.
Thank you for choosing HIPPO!
Team HIPPO
Failed collection
we had bathroom installed by easy bathrooms hippo are contracted to collect waste in 3-5 working days they informed us it was being collected on Wednesday 27/05/26 (E9 7EX) despite checking they failed to collect and are now saying 5 days later lets hope they can even get this right they use words like Aim to do so no contract would ever say that customer service blame every thing but them self
27 mai 2026
Avis spontané
Réponse de HIPPO
We’re sorry to hear you were disappointed with the collection timeframe.
As discussed on the call on Friday, collections are completed within an estimated 3–5 working day timeframe, which is an aim rather than a guaranteed service.
Following your request on Friday, the earliest available collection date we could offer was Monday.
We appreciate your feedback and apologise for any inconvenience caused.
Team HIPPO
Réponse de HIPPO
Thank you for your review!
We’re delighted to hear everything went smoothly, quickly and exactly as expected.
Team HIPPO
I have used Hippo bags many times now…
I have used Hippo bags many times now and every time has been great. The times I have met the driver has been friendly and chatty. Great.
I have had to contact customer service over a discount code previously and everything was sorted out quickly and professionally yet definitely with the personal touch of an understanding human.
I already have another bag already just waiting to be filled.
Thank you Team Hippo
27 mai 2026
Réponse de HIPPO
Thank you so much for your continued support and wonderful review!
We’re delighted to hear you’ve had consistently great experiences using HIPPOBAGs and that both our drivers and customer service team have made such a positive impression. It’s especially nice to hear you felt the personal touch when speaking with our team.
We really appreciate your loyalty and are pleased to hear you already have another bag ready to go!
Thank you again for choosing HIPPO.
Team HIPPO
Perfect for resin drives
Excellent service and really solved the problem of potential damage to my resin bound drive that a normal metal skip would make. It's my go to service and solution - love it!!
29 mai 2026
Réponse de HIPPO
Thank you for your fantastic review!
We’re delighted to hear HIPPO provided the perfect solution for protecting your resin bound drive while still making waste removal easy and convenient. It’s great to know the service has become your go-to solution.
Team HIPPO
Customer service agent at contact…
Customer service agent at contact centre was unprofessional and rude.
Completely unnecessary and unacceptable given the amount of money a collection is.
Driver however was amazing, helped throughout, polite, considerate and generally a nice guy. Hopefully he comes to our next collection! However this will be my last collection with hippo.
29 mai 2026
Réponse de HIPPO
We’re sorry to hear about your experience with our customer service team and apologise that you felt the interaction was unprofessional. This is certainly not the standard of service we aim to provide.
We do, however, appreciate your kind comments regarding the collection driver and are pleased to hear they were helpful, polite and considerate throughout. We’ll be sure to pass your feedback on to them.
We value all feedback and would like the opportunity to look into this further. Please contact our customer service team on 0333 999 0999 and ask to speak with Lisa if you would like to discuss this further.
Team HIPPO
It’s a very quick option
It’s a very quick option if you suddenly decide to get rid of waste. Just pop out get a bag and fill it up no waiting for a sky. Clear to speak to person on the phone, so worked well for me
29 mai 2026
Réponse de HIPPO
Thank you for your review!
We’re pleased to hear the service provided a quick and convenient solution for your waste removal and that you found our team helpful when speaking over the phone.
Thank you for choosing HIPPO!
Team HIPPO
Réponse de HIPPO
Thank you for your review!
We’re delighted to hear you found the process simple, with quick collection and great value for money.
Thank you for choosing HIPPO!
Team HIPPO
Réponse de HIPPO
Thank you for your review!
We’re delighted to hear you found the service easy to order, with good bag capacity and prompt collection.
Thank you for choosing HIPPO!
Team HIPPO
Réponse de HIPPO
Thank you for your review!
We’re pleased to hear you were happy with the service provided.
Thank you for choosing HIPPO!
Team HIPPO
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