Hush Puppies UK Avis 

I purchased a pair of Hush Puppies Bounce™ school shoes for my daughter from our lovely local school uniform shop.

On the positive side, these shoes are genuinely extremely comfortable. My daughter absolutely loves wearing them, and she has never complained about sore feet. The fit and initial comfort are 5-star worthy.

Unfortunately, we have discovered a serious durability issue that has only emerged after a relatively short period of wear. Today, we found a significant hole in the sole of BOTH shoes where the heel sections have completely come apart.

The heel of the sole has detached, and the internal structure underneath appears to be an empty space rather than solid material. This is deeply disappointing and renders the shoes unwearable.

I strongly believe this points to a manufacturing fault rather than general wear and tear, as this kind of structural failure should not happen to a quality school shoe pair. The initial comfort was excellent, but the failure of the sole quality is a major letdown.

Would I recommend? Not unless the manufacturer addresses this severe quality control issue.

Packaging says "Recycle Me". "This box is made from 80% recycled paper, soy based ink and water based glue". So why is the cardboard plastic coated meaning it is not only unrecyclable but will contaminate and other recyclable board it is mixed with. This is irresponsible corporate greenwashing.

Very poor performance and quality, the sole broke down inside found no support under heel.
Tight fit bruised toes after walk really bad fit.

Ordered a pair of suede knee high boots which were described as wide fit and roomy in the calf. As a lady with a wide calf i was pleased as there are not many nice looking boots on the market. On arrival lovely boot....but definately not wide in any shape or form! So had to return. This is when I learn that you have to then pay for your own returns!! CHEAPEST..£8.50!!! On top of paying for delivery.... Never again will I order from Hush Puppies

Hush puppies mens dean boots tan.
Worn on and off. The pull tab snapped on one early days.
Worn again with the weather changing now it is autumn, maybe 12-16 wears in total, nothing robust to challenge the boots, and one is leaking in, not even splash proof.

Terrible experience. The shoes were clearly mislabeled—way smaller than a standard size 2—and they refused in-store returns. I paid extra just to send them back. Inaccurate sizing, poor customer service, and zero accountability. Never buying here again.

Bought a lovely pair of Hush Puppies boots from QVC. They are supposed to be waterproof but they were suede so I thought it wouldn’t hurt to get a waterproof protector just to make sure. Thought I’d buy from hush puppies. It was shipped quickly and well packaged except that they forgot to include a lid and it’s a spray bottle. Anyway I rang them up and they told me I had to write in and enclose a picture of the bottle without its lid. Four days later, I get a standard reply asking me to return the order making sure that the boots or shoes were in a saleable condition! So obviously no one had even read the email I sent. I took a lid off another product but really can’t they even put a lid on a spray bottle?. I don’t think I’ll be buying shoes or boots from them direct if this customer Services is anything to go by.

I just want to say how disappointed I am. My daughter’s school shoes have broken after only a few weeks of wear. I’ve already sent photos and emails to your customer service address and even tried calling, but I haven’t received any response.

It’s now reached the point where my daughter has to go to school in trainers because her school shoes are broken — which really shouldn’t be the case after such a short time. I bought Hush Puppies because I believed they were good quality, so I’m extremely disappointed by both the product and the lack of customer care.

I needed to return an order due to quality issues.
I did not anticipate having return as I researched carefully, looking at reviews and so sized down.
The length for my foot is perfect but the width is ridiculously large and the slipper gapes at the sides. This means that my foot slips to the side, off the high sole: this is dangerous and risks my twisting an ankle.
So this is not a size problem. The problem is the way it is made.
Hush Puppies say that I have to pay the cost of return, which I would accept if it was a size problem.
That say that it is a size issue and not a manufacturing fault- it is the latter as no one’s foot would be held securely in this bad design.
I did not expect to return this product, but I have no choice.

I am shocked at the poor design and lack of attention to detail from Hush Puppies. I have worn their shoes in the past and been happy with them.
The product looked great in terms of design and colour-way, online, but in reality it cannot fit properly because of poor design and also looks cheap and shoddily made.
I will never buy Hush Puppies again not just because of quality but the poor customer service.

My daughter really liked the shoes. She said they were comfortable and they looked good. Unfortunately the patent started to peel after only a few weeks at school but Hush puppies were helpful and issued me a refund without any hassle.

If I could give zero stars I would!

Having been a customer of Hush Puppies for MANY years I decided to treat myself to 3 new pairs of shoes. I was in love with the velvet green ballet flats and popped them on and wore them to work. T which point it was pointed out to me by 5 people that the shoes were two different colours!!!

I looked and they were right!! One is almost black in colour and the other a much more vibrant green.

I was mortified :(

Contacted customer service straight away. They took over a week to reply to my message (asking just for my order number - although in my initial message I had already provided this and photos). Then I heard nothing for almost a week - so I chased and was told that the case had been passed to the QC team.... another few days... nothing... chased again... only to be told that nothing wrong with the shoes and they wouldn't replace. This is despite me showing VERY clearly the different in colour.

I now have a £65 pair of shoes I can not wear and I am shocked with how dismissive HP were. I am a long standing customer and I have never faced such difficulty and poor customer service and as such my relationship with HP has ended.

Very disappointed.....

One shoe was bigger than the other. Even though they both had same size embedded on the soles.

Great shoes. Great price. Great service. 5-stars.

Ordered a pair of their suede effect lace up shoes for women, arrived in a timely manner but even though I sized up they are too small by far. To return is going to cost me, which I didn't realise as most shoe retailers are free returns. So I won't be buying from them again.

Zolen zeer slecht verlijmd, ze lieten na week al los aan de rand. Daardoor kwam ook aan het licht dat het binnenwerk uit veel te grote holtes bestaat en waarschijnlijk ook binnenkort problemen zal geven. Ook voetbed was niet verlijmd, waardoor het elke keer bij uittrekken opgefrommeld wordt

Having read the reviews regarding the shoes and how soft and comfortable they were I expected a soft leather being under the impression that Hush Puppies were made of soft leather. However, the leather is so hard I could not get my feet into the shoes so have to return them. On top of that I have to pay to return shoes which I had not realised when I ordered them. Yes, it states Free Saver deliveries, Every day but I should have read the small print as to returning an item. Very disapppointed and will not be buying Hush Puppies again.

The boots arrived damaged with the stitching loose and scuffs on the side. I returned the boots and it took me to chase HP over a week later to follow up on my refund. When I eventually got an email re refund, it says it's going to take 10 days to appear in my account. What a waste of time and money. I will never buy this brand again.

Beware, hush puppies, although their shoes are very comfortable to wear my experience is that their shoe laces are in tatters in under two weeks. When you complain to them they tell you how unusual it is because they never get complaints. Well I complained (having jumped through several hoops first) but they just didn't want to know, useless, just like their laces. All I wanted was some better quality laces.

I would recommend Hush Puppies to anyone out there, who is looking for quality footwear 100%, customer service are so helpful too, definitely ☆☆☆☆☆ from me, I have bought the Hush Puppies brand for years, it's a name I trust.

Shocking customer service from Hush Puppies. I have emailed and messaged with no acknowledgement from them. I received a defective pair of trainers and sent a photograph of them. I don't see why I should have to pay the postage to return them when they are at fault.