Hush Puppies UK Avis 

Shocking customer service from Hush Puppies. I have emailed and messaged with no acknowledgement from them. I received a defective pair of trainers and sent a photograph of them. I don't see why I should have to pay the postage to return them when they are at fault.

Great help. Quick with reaponse too.

I had just ordered 3 pairs of size 8, which is my normal shoe size , European size 41.5 or 42. None of them fit because they all were European size 41. I find it outrageous that they don’t just describe the correct size , that means online buying is a lottery. As you have to pay for return and customer service is totally unhelpful it is such a waste of money

I made a mistake on my order and my email communication was replied to promptly and efficiently by Charlotte…big thank you to her. The boots ordered were delivered in really good time and of high quality as expected

I have always trusted this brand but not any more. I have always bought size 8 (even though I am size 7.5) because I like to wear tights or socks. I recently bought a pair of loafers and a pai of mules and both were too small even in bare feet. What makes it worse is, I have to pay to return them because the company is lying about the sizes.

I complained to the company directly about poor quality of their Jasper slip on shoes. The cushioning was seriously lacking, you could feel the pavement. They were difficult to put on even after a long while, they actually tore at the back from being pulled.

Their customer service just didn't care. They were more interested in wether they had any legal responsibility to deal with the complaint.

Hush Puppies has been my favourite brand of shoes since the days of my teen. Their online site is well designed and they are fast with shipping, The choices offered are varied and comprehensive and the prices are reasonable for the quality on offer. The also always have very attractive deals and discounts. Keep up the good work!

Wow, just wow. Outrageous quality control and zero customer service!
Received my new shoes on Monday 18th Aug. Two different shoe sizes were in the box, and one shoe had a material blemish. Sent an email and pictures within the hour on Monday. Still no reply! So just called customer services. And the lady I spoke to could NOT care any less. ZERO, and I mean ZERO requests to identify my case. Just FOBBED OFF. PayPal chargeback incoming. And I see the demise of this brand! Wow, this USED to be a quality brand with a premium customer experience. People. Be AWARE of this company.

Being deceived into downloading an app not even related to tracking orders is so underhand and dirty.

Recently bought a pair of their Joseph Nubuck shoes in their sale and they were an absolute steal at under £30. Haven’t bought hush puppies in years, but wanted a trainer / shoe hybrid that works well as a casual trainer but also harder wearing and these and Clarks are only two companies I could find that make stylish looking shoes that fit the bill. These were incredibly comfortable straight off, and didn’t have to wear them in. The nubuck is soft but tough, and they are very well made. I’m quite surprised at the quality, but their original rrp was over £80 and they feel like an £80+ shoe. Shipping was tracked and fast with no issues

I have an achilles tendon problems, normal heel cups impact upon it, every time I take a step by pressing upon the exact spot where the tendon has thickened due to trauma.

It's an issue that impacts upon many athletes. fun runners and the elderly.

The only way of avoiding considerable pain is to find shoes with cut down heel cups. These are the only shoes I have found that address the problem and yet you don't mention this in your description.

I have (in the past) been an international sportsman, a PE teacher, a coach and run sports centres - so I know something about sports shoes. You have something special here !

The service is A1 - you always do exactly what you say you will. Well done.

The best thing was when I came across Hush Puppies Lorna footwear. I bought the German "Originals" as I had a German mother who always wore them. But . . . I found them clumpy, very expensive & the colours were not true online! However, I accidentally came across HP Lorna in a sale, so, ordered 2 pairs. I highly recommend them. They are lighter & far more comfortable than the German brand & are never off my feet & I can walk for miles with no problems. I even wear them in the shower & give them a gentle clean, dry then wear them while I dry off. My fussy feet love them too. Happy days.

Disappointed with Product Condition

I had high hopes when ordering from this Hush-Puppies, but unfortunately, my experience was frustrating from start to finish. I received a pair of boots with noticeable marks that were clearly present upon delivery — not what I would expect from a brand-new item.

Despite reaching out for support and explaining the urgency of my situation (I needed them for an event), the response from customer service came too late. I ended up wearing the damaged boots on the event day, and now the company is refusing a return or partial refund because they were worn — even though I had already flagged the issue before use/as soon as the item was delivered.

It’s incredibly disappointing to be penalized for their delayed response and to receive no support or resolution for a product that arrived in less-than-new condition. I expected better quality and accountability

Plain and simple white pumps, but so comfortable. Even made my wide feet happy!

Always find my shoes/sandals comfortable from Hush puppies never been disappointed. Colours great for summer look and my boots for winter wear well in bad weather

So comfy this is second pair I’ve bought there light and soft on feet shame didnt have other neutral colours in my size as would have bought more

Easy ordering and fast service lovely comfortable heels

I received a pair of shoes that had not been advertised as imperfect but which had what appeared to be scratches on the toecap of one of the shoes. I emailed Customer Services and attached a photo of the damaged shoe. The next day I received a full refund and was invited to donate the shoes to charity or otherwise recycle them. Excellent service.

Ordered two pairs of mens trainers (different ones). Not the usual quality/do not look good at all. Now have to return at my OWN COST! Terrible. Out of pocket now and can't afford to lose money like this. Will not order from them again as simply cannot afford to.

Amazing customer service from Hush Puppies, the customer service assistant Charlotte was very swift at ensuring I got a refund on a faulty pair of sandals