Hush Puppies UK Avis 

Order not delivered, royal mails “proof of delivery” clearly shows it’s not been delivered to my address and the company accept this. They have however refused to help any further and refusing to refund me. Complete scammers, take your money and do not deliver, then refuse to help. Will go through my bank and process a chargeback. Awful customer services.

Poor leather/ material quality which differs from photos.

Hoewel de schoenen van dit merk erg comfortabel zitten en lopen vind ik het jammer dat de kwaliteit maar matig is. Sneakers gekocht waarvan de naden al heel snel los gingen (tot 3keer toe bij Scapino ter reparatie gebracht) en sandalen gekocht waarvan 1 zool nu bijna dwars doormidden is en de andere nu ook begint. Nogmaals er g jammer want ze zitten wel heel goed!

Do not buy from these guys online. I cannot comment on the shoes quality as I've never received them, but the customer experience is just horrendous. I bought a pair of trainers online on a Saturday afternoon. The address I typed got overwritten by an old saved address on my browser upon order confirmation (my fault on that one). So I've immediately noticed when placing the order that the address was wrong. Within 10 minutes I've tried to edit the order on my account and this was not available. The same to cancel the order. Next step was to reach customer service, which are only available from Monday to Friday, from 9:30am on, so I've sent an email. FAQ said that orders placed during the weekend are not dispatched before Monday. My order was dispatched shortly after 7am on Monday before customer service opened. I've reached out to royal mail immediately to intercept it but was told they couldn't do it and had to wait for the delivery to fail before the item was returned to the sender. At 9:30 I called hushpuppies and explained the situation. Same answer as royal mail. On Tuesday I get a message from royal mail saying the order has been delivered, even though the address on the dispatch was not complete. Called hushpuppies again who told me there was nothing they could do, so I needed to look for it myself and that their lack of online capability to serve customers was just my opinion. I've travelled 1,5 hours in total to go and check on my previous address if it was there. It wasn't. Called hushpuppies again and was told to send an email so they can open an investigation with royalmail, which can take 30 days. Also, it is not company policy to refund customers until such investigation is completed, which might also result in nothing. Summary: a customer with no trainers, money spent, wasted time, and all because your customer service is just not available to support an online business. A simple feature to cancel the order within a given time after placing it. Or editing it! Every marketplace has this... Complete waste of time!!! Very unhappy customer

Very excited to buy a pair of sandals size 41
These arrived in good time..
But so tiny small they are only about a 38!!!
Uk 5.
Actually stunned going straight back!!!
What a waste of time and money!!
Never again!!!

Your trainers are fantastic. I am having a knee replacement in a couple of days and the bouncy heels on your shoes ( from the sale section ) are the most comfortable and shock absorbing I have ever had. They make so much difference and are so comfortable. I can't praise them enough.i've found this with all the trainers I've bought from you( always from your sale section so they're always a good price).

Lovely slippers - husband likes them but they come up a little short in length.

Seamless ordering delivery and good quality product

een jaar geleden sneakers gekocht van Hush puppies, net de afgelopen periode aangehad maar de zool heeft al losgelaten. Echt geen goede kwaliteit! De winkel gebeld maar kreeg te horen dat ze er niets aan kunnen doen. Balen! Dat wordt dus geen aankopen meer bij Scapino!!

Een jaar geleden schoenen gekocht.
Ik was een makkelijk iets nodig dat ik één keer in de week voor 7 uur zou dragen.
Ik koos voor een instapper zonder veter.
Na 3 maanden begon de zool aan sommige plekken los te komen en inmiddels zijn beide schoenen zo beschadigd, de zool is nu compleet los van beide schoenen, dat ik ze niet meer kan dragen en een nieuw paar moet aanschaffen.
De levensduur van een paar hush puppies bij minimaal gebruik is dus maximaal een half jaar?
Erg teleurstellend!

Lovely shoes, had an issue with the buckle which was investigated swiftly by the customer service team and resolved. I was kept up to date throughout.

Sent wrong size in correct size box. Returns are not a simply process and while I did receive the refund this all took too much time.

The shoes I ordered were beautiful but a touch too small and they didnt have the next size up in stock but it was extremely easy to return and the customer service team were brilliant at keeping me up to date with my refund.

My heel got wounded from wearing the loafer. I only used it for one day. I tried to return it because it was extremely uncomfortable. The material at the back of the shoe is so stiff. They didn’t replace it, saying the cause "looks like use." Just one day—and my foot ended up full of wounds. I’m never buying from them again. If you’re looking for comfort, this brand’s loafer is not the one.

Poor Quality products and even poorer customer service. Dont make our mistake and purchase any product from this company.

A return process handled well, with a little chasing, although a shame the first pair was despatched in the first place as clearly leather was blemished and a loose thread where sole and leather met. Will try again when refund issued.

Absolutely disgraceful quality.
Received the 'Otis' hush puppies.
Holes in the side of the sole.
Return fee was £19.83 which will NOT BE REFUNDED. COMPLETELY DISSATISFIED & DISSAPPOINTED WITH THEIR TOTAL LACK OF QUALITY CONTROL & POOR CUSTOMER SERVICE. SHOULD HAVE KNOWN BETTER FOR A 'MADE IN INDIA' ITEM. SUCH A SHAME YET ANOTHER BRITISH COMPANY GONE DOWN HILL.
MANY THANKS HUSH PUPPIES REFUNDED MY OTIS SHOES & ALSO GAVE ME THE ORIGINAL £12 SAVINGS OFF. I DID NOT GET THE £19.83 RAPID POSTAL CHARGE BACK BUT HAPPY THE RE-ISSUE ONES HAVE NO DEFECTS. I'M GLAD THEY ARE GOING TO LOOK INTO THEIR QUALITY CONTROL & SUPPLY ISSUES. I THINK THE ISSUE WAS WITH GARDINER LEATHER WHOLESALE LTD WHO DESPATCHED THE PREVIOUS ONES WITHOUT EVEN A BASIC VISUAL CHECK PRIOR TO DISPATCH.
SO THANKS TO HUSH PUPPIES LTD FOR ACTING QUICK TO RESOLVE THE PROBLEM .

Second pair as first pair did not fit to narrow the second delivery arrived the box absolutely smashed to bits shoes out of the box

The trained were hard !
I’m 57 I need softness and Hush puppies always seemed to be the softer shoes . Not this time

Just bought a size 11 pair of Hush Puppies Christopher Trainers. They are too narrow and robust and not what I come to expect from Hush Puppies. Couldn't wear them for more than twenty minutes before going back to my old Puppies. I'm so disappointed.