I emailed Anne and got a very quick response. After discussing what I needed Anne dealt with it the same day and I received my parcel 3 days later. Excellent Customer Service and extremely helpful t... Voir plus
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Lisez les avis des autres
Two years ago we brought Insignia Diamond Quadrant Steam Shower which we are extremely happy with. This is our second Insignia Shower. We recently experienced some difficulties with the everyday parts... Voir plus
L'entreprise a répondu
Steam generator supplied just over a year ago stopped functioning . Contacted Nero Patel at the company who had been my original purchase point of contact . Having described the circumstances in which... Voir plus
L'entreprise a répondu
I have been using their products and parts for last 10 years across all my properties. Their products are durable and easy to install. Also I can't stress how much steam room and jacuzzies improved my... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Centre de bien-être
- Magasin d'articles de salle de bains
- Magasin de rénovation
- Fabricant
- Magasin d'articles de sauna
À propos de Insignia Wellness
Écrit par l'entreprise
The UK’s largest manufacturer and supplier of steam showers and saunas
Established in 2006, It's fair to say Insignia is not just about showers, it's more about innovation and technology which in turn creates a first-class experience for our customers!
Did you know?
Showroom
Visit us between 9am - 5pm (Mon-Fri) and view all our products, try out our steam showers or relax in a sauna. Long drive, no problem we have refreshments to rehydrate you.
Coordonnées de contact
9a Deans Road, Old Wolverton, MK12 5NA, Milton Keynes, Royaume-Uni
- 01908 317512
- sales@insigniashowers.co.uk
- insigniashowers.com
4,4
Excellent
992 avis
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Shockingly bad service - talk to the hand cus face ain't listening!
Shockingly bad service. Problems with our outdoor sauna cabin from day 1 - the glass door doesn't close probably. The company has no interest in resolving our issue. Now contemplating robust measures to seek redress. Not recommended.
27 avril 2026
Avis spontané
Réponse de Insignia Wellness
Hi David,
We’re sorry to hear you feel disappointed with your experience.
The sauna purchased was an ex-display model installed in September last year, and as with many outdoor timber products, some adjustment of doors and fittings can occasionally be required over time due to natural expansion and contraction caused by weather conditions. We understand this can be frustrating.
Following contact regarding the door alignment, replacement hinges and seals were supplied under the terms of the product’s parts warranty, and we have continued trying to assist with resolving the issue.
While on-site adjustments are not covered under the warranty provided, we certainly never want any customer to feel unsupported and a member of our team remains in contact to offer guidance and assistance where possible. We are also putting together additional support guidance for customers relating to routine sauna door adjustments and maintenance.
Great Customer Service.
I recently moved into a house with an Insignia Shower Unit installed. I had some questions about function/parts etc. I spoke to Jamie on the phone and he went above and beyond in helping me see what I needed to do to bring my shower 'up to date'. Although the shower was installed in 2016 and the warranty had run out five years ago, he still talked me through what parts I needed.
6 mai 2026
Avis spontané
Réponse de Insignia Wellness
Thank you for your wonderful review, we really appreciate you taking the time to share your experience.
It’s fantastic to hear that Jamie was able to assist you and provide the guidance needed to help bring your shower up to date. Even though your unit was installed some years ago and outside of warranty, we always aim to support our customers wherever we can.
We’ll be sure to pass your kind words on to Jamie, he’ll be delighted to hear your feedback.
Thank you again for choosing Insignia
Customer Service does not acknowledge change in quality
I purchased the Platinum White Synthetic Wood Effect Floor for 900mm Quadrant to replace my old one. I contacted customer services several times regarding the imbalance and a replacement was sent, the issue continued. I then looked at the back of my old one and realised that had 22 grips and the new one had only 11. I removed some of the grips and added them to the new one but it did not help and it is not easy to do as you have to know where to attach so they don't rub against the grooves in the shower floor. I'm now left with a squeaky imbalanced floor mat and Insignia have not acknowledged this difference in manufacturing. Not worth the money until they rectify and go back to delivering a better product. I'd like to point out the addition of grips was Insignia's suggestion because of the movement, the movement and squeakiness was there and that was Insignia's solution as they refused to address the issue themselves.
1 janvier 2026
Réponse de Insignia Wellness
Thank you for taking the time to leave your feedback. We’re sorry to hear that you’ve been disappointed with your replacement floor mat.
We understand your concerns regarding the difference in the number of support grips compared to your previous model. Over time, manufacturing designs can be updated or revised, however all replacement parts supplied are produced to the correct specification for the product.
We’re sorry to hear that you are experiencing movement and noise from the mat, particularly after attempting modifications yourself. As the floor mats are designed to work within specific tolerances and fitting positions, alterations may affect how the product performs once installed.
Réponse de Insignia Wellness
We’re really pleased to hear you’re enjoying your shower and that the size works well for you. Plenty of space makes all the difference. Enjoy!
Clean shower for hard water
So pleased with our shower cubicle. It gives us more confidence as we have timber floors. Cleaning, a big issue with me, is much easier than panels and tiles. We will definitely buy another and with the steam option and seat for extra luxury. Thank you to Insignia staff for being available to talk.
1 mai 2026
Avis spontané
Réponse de Insignia Wellness
We’re so pleased to hear that you’re enjoying your shower cubicle and that it’s given you added confidence with your timber floors. It’s also great to know that you’re finding it easier to clean compared to panels and tiles; that’s a big benefit for many of our customers.
The steam option and seat are fantastic additions, so we’re sure you’ll love that upgrade when the time comes!
I bought a platinum steam shower over 2…
I bought a platinum steam shower over 2 years ago and love it! Everything from purchase to installation was seamless. I would recommend buying this product if like me you’re not a plumber but can undertake basic diy. Jamie was more than helpful and went above and beyond for me.
1 mai 2026
Avis spontané
Réponse de Insignia Wellness
Thank you for your fantastic review, we really appreciate you taking the time to share your experience.
It’s great to hear that you’re still loving your platinum steam shower after over two years, and that everything from purchase to installation went smoothly. That long-term satisfaction is exactly what we aim for.
We’re also pleased to hear that you found the product suitable for a DIY installation and that Jamie was able to support you throughout, we’ll be sure to pass on your kind words.
Thank you again for choosing Insignia
Thank you to the team at Insignia…
Thank you to the team at Insignia shower, we bought one of the insignia steam generators with all the extras and it has been amazing.
Special thank you to Jamie and Nero for all the support during and after our purchase.
1 mai 2026
Avis spontané
Réponse de Insignia Wellness
We’re delighted to hear that you’re enjoying your Insignia steam generator and all the added features. It’s great to know it’s been such a positive experience.
A special thank you as well for mentioning Jamie and Nero; we’re pleased they were able to support you both during and after your purchase. We’ll be sure to pass on your kind words.
Thanks again for choosing Insignia.
2 person outdoor sauna looks great in my garden
Received my new 2 person outdoor infrared sauna on Friday which was fully installed by Insignia (except for the electrical connection). Really pleased with the quality and design which has exceeded expectation. The maintenance free wood effect aluminum outer case is such a bonus compared to a natural wood that needs to be treated. Jamie helped me with the purchase which was seamless. Craig and Alex did the install which was trouble free and professional. Alex took the time to explain the controls which was much appreciated. Good job Insignia!
17 avril 2026
Avis spontané
Réponse de Insignia Wellness
Thank you for your fantastic review, we really appreciate you taking the time to share your experience.
We’re delighted to hear that you’re pleased with the quality and design of your new outdoor infrared sauna, and that it exceeded your expectations. The maintenance-free aluminium exterior is definitely a popular feature, so it’s great to hear you’re enjoying that benefit.
It’s also great to know that Jamie made the purchasing process seamless, and that Craig and Alex delivered a smooth and professional installation. We’ll be sure to pass on your kind words, especially to Alex for taking the time to walk you through the controls.
Thank you again for choosing Insignia, and we hope you enjoy your sauna for many years to come.
I've ordered a shower spa unit
I've ordered a shower spa unit,
Jamie White was super helpful and knowledgeable, it was good to speak with someone who knows what there selling, he kept me up to date and as worked with me while i sorted the plumber out
Thanks again Jamie White
8 avril 2026
Avis spontané
Réponse de Insignia Wellness
Thank you for your great review, we really appreciate your feedback.
It’s fantastic to hear that Jamie was able to provide such helpful and knowledgeable support throughout your purchase. We’re glad he kept you informed and worked with you while you arranged your plumber to make the process as smooth as possible.
We’ll be sure to pass your kind words on to Jamie.
Thanks again for choosing Insignia.
Outdoor hybrid sauna
Jamie provided information and guidance when selecting the hybrid sauna and was in regular contact.Good liaison with ourselves and electrician to ensure correct wiring and the delivery and installation team were very professional. The sauna looks great, both infra red and traditional functions are easy to use. We were advised on what finish to apply to the outside and on maintenance. We would strongly recommend this company
17 février 2026
Avis spontané
Réponse de Insignia Wellness
Thank you for your fantastic review, Mary. We really appreciate you taking the time to share your experience.
It’s great to hear that Jamie was able to provide clear guidance throughout the selection process and maintain strong communication with both yourselves and your electrician to ensure everything went smoothly. We’re also pleased that the delivery and installation team met your expectations.
We’re delighted that you’re enjoying your hybrid sauna and finding both the infrared and traditional functions easy to use. It’s good to know the advice on finishing and maintenance has also been helpful.
Enjoy your sauna!
I have gone direct to Insignia for my…
I have gone direct to Insignia for my Platinum dual shower, as I met with Nero Patel who showed me the product at the showroom and advised me on the installation. When I had an issue he resolved it with a day. So thank you Nero , I have also shown friends my insignia shower purchase.
31 mars 2026
Avis spontané
Réponse de Insignia Wellness
Thank you for your great feedback. We really appreciate you taking the time to share your experience.
It’s fantastic to hear that Nero was able to support you both in the showroom and with your installation, and that your issue was resolved so quickly. We’ll be sure to pass on your kind words to him.
All my correspondence was dealt with in…
All my correspondence was dealt with in a timely fashion and therefore no complaints.
The sauna was delivered on time, well packaged and no damage/s to anything.
Sauna was built (by myself and a friend) without any problems. I did give it 2 coats of Barn Paint where needed before it was built, as i did not want to get caught out with the weather and all went well.
All in all from my initial enquires, purchasing, delivery and the build, all went well.
Happy Sauna
31 mars 2026
Avis spontané
Réponse de Insignia Wellness
Thank you for such a lovely, detailed review!
We’re really pleased to hear everything went smoothly from your initial enquiry right through to delivery and installation. It’s great that the sauna arrived in perfect condition and that the build process was straightforward for you.
Sounds like you did a great job prepping it too, always a smart move with the British weather!
Enjoy your sauna, and if you ever need anything in the future, we’re always here to help
Very helpful when choosing what Sauna to purchase
The purchasing process for a sauna has been really great. I have been looking at lots of options and need advice on what to choose and Jamie at Insignia has been super helpful and responsive. Would really recommend
31 mars 2026
Avis spontané
Réponse de Insignia Wellness
Thank you for your kind words!
We’re really glad to hear you had such a positive experience while exploring your options. Choosing the right sauna is an important decision, so it’s great to know Jamie was able to support you with helpful advice and quick responses.
We truly appreciate your recommendation and are always here if you need anything further
Jamie was great with me
Jamie was great with me. I wasn't sure about the purchase before speaking to him. He put me at ease cos he had so much knowledge about the sauna and that as well as his mannor built my trust enough to go ahead. Some sauna places seem un reliable but this company seems much more authentic.
31 mars 2026
Avis spontané
Réponse de Insignia Wellness
Thank you so much for your thoughtful feedback!
We’re really glad to hear Jamie was able to put you at ease and give you the confidence to move forward, his knowledge and approach are exactly what we aim to deliver for every customer. We understand that making a purchase like this can feel like a big decision, so it’s great to know you felt supported and reassured throughout.
We truly appreciate your trust in us and are delighted you chose to go ahead with us. If you need anything at all, we’re always here to help
Very easy company to deal with
Very easy company to deal with & my experience with working with Jamie was top class
26 mars 2026
Avis spontané
Réponse de Insignia Wellness
Thank you for your kind words! We’re really pleased to hear you had such a positive experience and that Jamie looked after you so well. We’ll be sure to pass on your feedback; he’ll really appreciate it!
If there’s anything else we can help with, just let us know
Avoid at all costs
Absolute joke from placing an order right through to installation this Company are atrocious.
I’ve ended up with a steam cabinet without the DAB radio function advertised as that was only available on their 3rd generation model, apparently I have the 4th generation, I would have assumed a newer and better version that only has the antiquated FM radio, hardly an advancement.
My professional installers claimed this was the worse shower cabin they had ever assembled and took them much longer therefore costing me much more.
The internal lighting is patheticly dull.
It doesn’t even come with a remote control which my 18 year old unit did have. Therefore to turn on the shower you’ve got to reach in under the overhead shower and operate a valve soaking your arm in freezing cold water, which because the doors are open soaks the floor.
So badly designed and sold that I’ve had to instruct my lawyers and Trading standards to bring them to task.
Not impressed for nearly two grand
19 mars 2026
Avis spontané
Réponse de Insignia Wellness
Hi Ian,
We’re sorry to hear that you’re dissatisfied with your shower.
To clarify, the DAB radio function has been discontinued. While FM was retained for a period, we are now moving away from radio features altogether in favour of Bluetooth connectivity, which allows customers to stream music or access DAB via their own devices, a direction aligned with how most users now prefer to listen.
With regards to installation, we’re unable to comment on individual installers, as we do not assess or approve third-party workmanship. That said, our units are designed to be silicone-free with a quick-click assembly system, and are successfully installed by a wide range of installers. We also provide a dedicated technical helpline, along with detailed manuals and video guides to support installation.
The internal lighting is intentionally designed to be ambient, rather than bright, to create a more relaxing shower environment.
In terms of operation, the unit does not include a remote control, nor was this specified as a feature. The method described for turning on the shower is standard for this type of product; water can initially be run through the hand shower before being diverted to the overhead once inside the cabin.
I purchased my Insignia shower in…
I purchased my Insignia shower in August 2021 and unfortunately I have not been fully satisfied with it since installation.
The built-in music feature is disappointing because even at the lowest volume setting it is still too loud, so it is difficult to actually enjoy listening to music while using the shower.
Another major issue is the design of the hair catcher in the drain. It is extremely difficult to remove hair from it, which makes cleaning and maintenance very frustrating. This is probably the most troublesome part of the shower for me.
I have also noticed that the rubber seals around the shower have turned yellow, and the essential oil pad outlet has also discoloured.
Overall, the shower looks nice but some of the design details make it inconvenient to use and maintain. I would at least hope the company could provide a better replacement for the hair catcher design.
7 mars 2025
Avis spontané
Réponse de Insignia Wellness
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience hasn’t fully met expectations, particularly regarding the music volume, hair catcher design, and the discolouration you’ve noticed over time. Your comments are very helpful and allow us to continue improving both our products and overall user experience.
Over the past five years, we have made a number of product improvements, including adjusting the radio volume to a lower level. The hair catcher and steam guard/oil pad holder have not previously been raised as issues, so these areas have remained unchanged.
That said, we will certainly pass your feedback on to our design team for further review.
Great customer service
Jamie White was excellent on the phone. He took my order well and spoke well about the product. He made sure delivery for my separate orders was synchronised. I had a great customer experience.
4 mars 2026
Avis spontané
Réponse de Insignia Wellness
Thank you for your kind feedback!
We’re delighted to hear you had a great experience and that Jamie provided such excellent service. I’ll be sure to pass your comments on to him; he’ll really appreciate it.
If there’s anything else we can help with, please don’t hesitate to get in touch.
Products that Ive received form this…
Products that Ive received form this company have always been good. You do find a lot if the items they have online for sale are quite often out of stock. Showing available, call and check they have them. And then get an email or call saying they are out of stock after you have paid fir them. But of a pain in backside when Tring tocomplete a job. Customer service is always good though. Would be 5 stars if they had the products in stock that they say they have.
5 février 2026
Réponse de Insignia Wellness
Thank you for your review, David.
We’re pleased to hear that you’re happy with the products and customer service you’ve received. However, I completely understand your frustration regarding stock availability. We know how disruptive it is when you’re trying to complete a job and an item turns out to be unavailable after ordering; that’s not the experience we want for our customers.
Stock discrepancies can occasionally occur due to high demand or timing issues between warehouse updates and website availability, but that’s not an excuse; it’s something we’re actively working to improve to ensure our online stock levels are as accurate and real-time as possible.
Thank you again for your honest feedback; it genuinely helps us improve.
Réponse de Insignia Wellness
Thank you for the great feedback!
We’re really pleased to hear your order arrived much quicker than expected; we always aim to deliver as fast as possible whenever stock and logistics allow.
Thanks again for taking the time to leave a review. It’s genuinely appreciated.
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