I emailed Anne and got a very quick response. After discussing what I needed Anne dealt with it the same day and I received my parcel 3 days later. Excellent Customer Service and extremely helpful t... Voir plus
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Lisez les avis des autres
Two years ago we brought Insignia Diamond Quadrant Steam Shower which we are extremely happy with. This is our second Insignia Shower. We recently experienced some difficulties with the everyday parts... Voir plus
L'entreprise a répondu
Steam generator supplied just over a year ago stopped functioning . Contacted Nero Patel at the company who had been my original purchase point of contact . Having described the circumstances in which... Voir plus
L'entreprise a répondu
I have been using their products and parts for last 10 years across all my properties. Their products are durable and easy to install. Also I can't stress how much steam room and jacuzzies improved my... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Centre de bien-être
- Magasin d'articles de salle de bains
- Magasin de rénovation
- Fabricant
- Magasin d'articles de sauna
À propos de Insignia Wellness
Écrit par l'entreprise
The UK’s largest manufacturer and supplier of steam showers and saunas
Established in 2006, It's fair to say Insignia is not just about showers, it's more about innovation and technology which in turn creates a first-class experience for our customers!
Did you know?
Showroom
Visit us between 9am - 5pm (Mon-Fri) and view all our products, try out our steam showers or relax in a sauna. Long drive, no problem we have refreshments to rehydrate you.
Coordonnées de contact
9a Deans Road, Old Wolverton, MK12 5NA, Milton Keynes, Royaume-Uni
- 01908 317512
- sales@insigniashowers.co.uk
- insigniashowers.com
4,4
Excellent
992 avis
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A répondu à 100 % de ses avis négatifs
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Fast delivery
Ordered and delivered really quickly. Fitted ourselves but it was really easy.
30 novembre 2025
Réponse de Insignia Wellness
Thank you for your great feedback! We’re pleased to hear your order arrived quickly and that the installation was nice and easy. If you ever need any assistance in the future, we’re always here to help. Enjoy your new setup!
Able to access product seamlessly with…
Able to access product seamlessly with some support of video this makes it easier for customers
29 novembre 2025
Réponse de Insignia Wellness
Thank you for your feedback, Richard.
We’re pleased to hear you were able to access the product smoothly and that the video support helped make things easier.
If you ever need any further help, we’re always here for you!
Réponse de Insignia Wellness
Thank you for the lovely feedback!
We’re really glad to hear you found the service great and very helpful. If you ever need anything else, we’re always here to assist.
Installation video is very vague and…
Installation video is very vague and there is no section on actually operating the shower. This is the second shower we have purchased from yourself and the quality of this one is not as good as the other one
17 novembre 2025
Réponse de Insignia Wellness
Thank you for taking the time to share your feedback and for choosing us again for your second shower purchase. We truly appreciate your loyalty.
It's a shame you find the quality of your second shower not up to the standard of your first, especially given how much investment Insignia put into the manufacturing/material process. Not sure which part of the operational side of things you require assistance with, but it should operate very similarly, if not the same as your previous one, depending on the time frame between buying them.
If you require any further assistance, please reach out to us.
Great customer care service
27 novembre 2025
Réponse de Insignia Wellness
Thank you for your kind words!
We’re really pleased to hear that you had a great experience with our customer care team. If you ever need anything else, we’re always happy to help!
Good quick service
23 novembre 2025
Réponse de Insignia Wellness
Thank you for your review, Mark.
We’re glad to hear you received good, quick service. If there’s anything more we can help with in the future, we’re always here.
Part fitted perfectly and speedy…
Part fitted perfectly and speedy delivery great customer care
23 novembre 2025
Réponse de Insignia Wellness
Thank you for the great review, Paul.
We’re thrilled to hear that your part fitted perfectly and arrived quickly. It’s also fantastic to know our customer care team made a positive impression.
If you ever need anything else, we’re always here to help. Thank you for choosing Insignia!
Ordering my spare part from Insignia
Navigating the website and ordering the spare part were easy. The part came within the timeframe mentioned after ordering.
19 novembre 2025
Réponse de Insignia Wellness
Thank you so much for your feedback!
We’re delighted to hear that navigating the website and ordering your spare part was quick and straightforward, and that your item arrived within the expected timeframe.
If you ever need any further assistance or support, we’re always here to help. Thank you for choosing Insignia!
No problem at all.
The customer service was absolutely phenomenal, the guys exactly guided me, what I was looking for.
Although I am unable to change the 4port selector and hot &cold cartridges, they send the links but they were not for the used and already installed insignia shower cabin, still happy with their CS.
16 novembre 2025
Réponse de Insignia Wellness
Thanks so much for taking the time to leave this review.
We’re really pleased to hear that you found our customer service team so helpful and that they were able to guide you toward what you needed.
However, we’re sorry to hear that the links for the 4-port selector and hot & cold cartridges weren’t suitable for your already installed Insignia shower cabin. That’s not the smooth experience we aim for, especially when dealing with replacement parts.
Thank you again for your kind words about our customer service and for choosing Insignia.
Paid £1600 for a shower and after a…
Paid £1600 for a shower and after a month we start seeing slight defects and the quality of the build is very poor.
1 novembre 2025
Avis spontané
Réponse de Insignia Wellness
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you’ve experienced issues with your shower, this is not the level of quality we strive to deliver, and we’d very much like the chance to put things right.
Please get in touch with our Customer Service Team at customerservice@insigniashowers.com
, where we’ll be more than happy to look into this further and assist you directly.
Your satisfaction means a great deal to us, and we’re committed to resolving any concerns as quickly as possible.
Kind regards,
The Insignia Team 🚿
Yes I have used my steam shower for the…
Yes I have used my steam shower for the first time today. I also received the oils and the pads today.
So far it is good.
I need more time to use my shower and the steam.
I am happy with this product.
Thank you.
12 novembre 2025
Réponse de Insignia Wellness
Thank you, Claristine, for your lovely review!
We’re delighted to hear you’ve started using your steam shower and that your oils and pads arrived safely. It’s great to know you’re happy with everything so far, the experience only gets better as you get more familiar with the steam functions.
Enjoy your new steam shower!
Shower shower came on time nicely…
Shower shower came on time nicely packed I didn’t need a hand with it brought it himself quite impressed as I’m disabled fitter Plumber looks beautiful
14 septembre 2025
Réponse de Insignia Wellness
Thank you so much for your lovely review!
We’re really pleased to hear your shower arrived on time and was well-packed. We’re glad that it made things easier, especially as you mentioned being disabled. It’s great to hear your fitter/plumber thinks it looks beautiful too! We hope you enjoy your new shower for many years to come.
Fast service.
26 octobre 2025
Réponse de Insignia Wellness
Thanks so much for taking the time to leave a review!
We’re really pleased to hear you found our service fast. If you ever need anything else or have any questions about your purchase, we’re always here to help.
Fitting instructions inadequate. Broken parts
No mention in the fitting instructions that the bath cannot be fitted flush to a wall as all the internal piping runs from below to above the bath around the outside of the bath. Fittings protrude behind the main control panel. A brass fitting was supplied with a crack, so my fitters were unable to complete the job. No response when contacting the supplier (Insignia direct) about the broken part.
9 octobre 2025
Réponse de Insignia Wellness
Hi Neil,
We’re very sorry to hear about the issues you’ve encountered with your bath installation and the damaged fitting. This certainly isn’t the experience we want for our customers.
Our baths are designed with integrated plumbing that does require a small amount of clearance from the wall in order to make those final connections.
Regarding the defective part, I can see that you reached out to our customer service team on Sunday, and they arranged for the replacement part to be sent out today.
While we’re disappointed to see a 1-star review, please know that we acted as quickly as possible once our team was back in the office after the weekend. We hope the swift resolution helps restore your confidence in our service.
Réponse de Insignia Wellness
Thank you for your kind feedback! We’re delighted to hear your order arrived quickly and that you’re happy with our service. We really appreciate you taking the time to share your experience.
Spare part arrived within24 hrs Ordered a spare part which arrived…
Ordered a spare part which arrived within 24 hrs , not the cheapest p+p but can’t fault service
20 octobre 2025
Réponse de Insignia Wellness
Thank you for your review! We’re really pleased to hear your spare part arrived so quickly and that you’re happy with our service.
No problem with insignia but getting a plumber who knows about them is near on impossible round here 😩
Insignia have been amazing HOWEVER I cannot get my parts fitted because I have not yet been able to get a plumber that knows about insignia showers . Fingers crossed I will soon . I love my insignia showers UPDATE I have had someone to fit the new thermostat And. New knob. It cuts me £100 and niw it’s just lukewarm. He’s niw gone away for three weeks and I don’t trust him to have him back anyway . I am gutted. What do I do now ? So stressing
12 octobre 2025
Réponse de Insignia Wellness
Thank you for your review — we’re so pleased to hear how much you love your Insignia shower, though we completely understand how frustrating it must be not to have it working perfectly just yet.
It sounds like the new valve has been fitted but the temperature hasn’t been calibrated correctly before the knob was replaced. This quick video guide should help resolve the issue:
https://support.insigniashowers.com/hc/en-us/articles/115002898325-How-to-remove-the-thermostatic-cartridge
We hope this helps get everything running smoothly again very soon.
UPDATE! Charging £14.95 to ship £42 part!!!…
Nothing went wrong but charging £14.95 for a 7 day shipping of a small £42 part is excessive in this day and age. This was the cheapest option as well. Could do a lot better.
Update. You can see I received a perfectly acceptable explanation of the reason for the charge. If this had been available at the time I clearly would not have been so critical. The actual experience was in line with my previous orders which have been 5 star. I have modified my rating Thanks
3 octobre 2025
Réponse de Insignia Wellness
We’re sorry to hear you felt the delivery cost was high. To clarify, your order included a pair of door seals which, due to their length, must be sent via a large-item courier service. Please rest assured that our delivery charges simply cover the cost of picking, packing, and shipping — they are not a profit-making exercise. In this instance, your order was sent via our DPD next-day delivery service, which we upgraded at no additional charge, rather than sending it via Royal Mail. It's a shame you feel all our efforts for £14.95 only deserved 1-star!
Update: Thank you kindly for your understanding and revision of your star rating.
From initial engagement purchasing…
From initial engagement to purchasing the sauna, Insignia were responsive and informative. Steve and Paul did a first rate job of installation and talking me through operation. Having been disappointed by other sauna companies would highly recommend them.
2 octobre 2025
Avis spontané
Réponse de Insignia Wellness
Thank you so much for your wonderful feedback. We’re delighted to hear that you found our team responsive and informative throughout your purchase experience. It’s great to know that Steve and Paul delivered such a high-quality installation and took the time to guide you through the operation.
Needed a replacement steam outlet…
Needed a replacement steam outlet baffle, thought it was a little on the expensive side, but went ahead anyway. The part arrived well packed, but cracked, got in touch with photos and a replacement part was sent straight away. The shower itself is a real luxury experience and a treat to use.
24 septembre 2025
Réponse de Insignia Wellness
Thank you, Steve, for taking the time to share your experience. We’re sorry to hear the first part arrived damaged but are pleased our team was able to resolve it quickly. It’s great to know you’re enjoying your shower and finding it a real luxury experience — we truly appreciate your kind words and your understanding.
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