I emailed Anne and got a very quick response. After discussing what I needed Anne dealt with it the same day and I received my parcel 3 days later. Excellent Customer Service and extremely helpful t... Voir plus
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Lisez les avis des autres
Two years ago we brought Insignia Diamond Quadrant Steam Shower which we are extremely happy with. This is our second Insignia Shower. We recently experienced some difficulties with the everyday parts... Voir plus
L'entreprise a répondu
Steam generator supplied just over a year ago stopped functioning . Contacted Nero Patel at the company who had been my original purchase point of contact . Having described the circumstances in which... Voir plus
L'entreprise a répondu
I have been using their products and parts for last 10 years across all my properties. Their products are durable and easy to install. Also I can't stress how much steam room and jacuzzies improved my... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Centre de bien-être
- Magasin d'articles de salle de bains
- Magasin de rénovation
- Fabricant
- Magasin d'articles de sauna
À propos de Insignia Wellness
Écrit par l'entreprise
The UK’s largest manufacturer and supplier of steam showers and saunas
Established in 2006, It's fair to say Insignia is not just about showers, it's more about innovation and technology which in turn creates a first-class experience for our customers!
Did you know?
Showroom
Visit us between 9am - 5pm (Mon-Fri) and view all our products, try out our steam showers or relax in a sauna. Long drive, no problem we have refreshments to rehydrate you.
Coordonnées de contact
9a Deans Road, Old Wolverton, MK12 5NA, Milton Keynes, Royaume-Uni
- 01908 317512
- sales@insigniashowers.co.uk
- insigniashowers.com
4,4
Excellent
992 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent service when I has a problem…
Excellent service when I has a problem with a shower roof they were quick to respond and did not charge me postage- love my free standing shower cubicle
25 octobre 2024
Réponse de Insignia Wellness
Thank you so much for your kind words! We’re delighted to hear that our team was able to resolve the issue with your shower roof quickly and that you’re enjoying your free-standing shower cubicle.
Réponse de Insignia Wellness
Thank you for your kind feedback. We’re so pleased to hear that our call handler was able to provide clear and helpful advice. Delivering excellent service and support is very important to us, and your comments are greatly appreciated.
Delivery was earlier than expected
Delivery was earlier than expected. Package was well insulated so no breakages. Easy to install. I’m happy
14 septembre 2025
Réponse de Insignia Wellness
Thank you for sharing your experience. We’re delighted your delivery arrived earlier than expected and that everything was safely packaged. It’s great to hear the installation was straightforward and that you’re happy with your purchase.
Réponse de Insignia Wellness
Thank you for your feedback! We’re so pleased to hear everything was excellent and that you’re happy with your experience.
Shower delivery I was well informed and updated in…
I was well informed and updated in relation to the expected delivery, which was carried out on time and efficiently by the driver Derek, who was very helpful, backing up to the garage and unloading for me
8 septembre 2025
Avis spontané
Réponse de Insignia Wellness
Thank you for your kind feedback! We’re so pleased to hear you were kept well informed about your delivery and that everything arrived on time. It’s great to know Derek made the process smooth and helpful by going the extra mile with unloading. We’ll be sure to pass your comments on to him; he’ll really appreciate it. Enjoy your new purchase, and we’re always here if you need any further assistance!
Very helpfull on the telephone.
Very helpfull on the telephone.
Very prompt delivery.
Couldn't ask for more.
8 septembre 2025
Réponse de Insignia Wellness
Thank you for your wonderful feedback! We’re delighted to hear you found our team helpful on the phone and that your delivery was prompt. It’s always our aim to make things as smooth as possible, and we’re so pleased we could deliver the service you expected.
Alex was extremely knowledgeable…& Not AI
Alex was extremely knowledgeable regarding the item with a very clear explanation as well as being able to provide other information & offering on going support would definitely recommend him through this company Big thanks for your patience
& costumer care.
4 septembre 2025
Avis spontané
Réponse de Insignia Wellness
Thank you, Malcolm, so much for your kind words! We’re delighted to hear that Alex was able to give you clear, knowledgeable advice and provide the extra support you needed. We’ll be sure to pass your thanks on to him, and he’ll be thrilled to know his patience and customer care made such a positive difference. We truly appreciate your recommendation and look forward to assisting you again in the future!
great service quick delivery
4 septembre 2025
Réponse de Insignia Wellness
Thank you for your feedback! We’re so pleased you were happy with our service and the quick delivery. We really appreciate your support and look forward to helping you again in the future.
Gorgeous Steam Shower...
Easy to find accessories for our gorgeous steam cabin shower. We have had our cabin for 6 years now, and its fantastic! Definitely recommend if you are considering getting one.
4 septembre 2025
Réponse de Insignia Wellness
Thank you so much for your wonderful feedback! We’re delighted to hear you’ve been enjoying your steam cabin for 6 years and still find it fantastic. It’s also great to know our accessories are easy to find. Your recommendation means a lot to us, and we’re thrilled to have you as a long-term customer!
Signs of Rust
As much as I like the steam cabin shower, insignia appears to let themselves down due to cheap parts.
1 year in the certain parts are showing Rust. What a shame.
Insigna please do yourself a favour and use parts that will not rust.
1 septembre 2025
Avis spontané
Réponse de Insignia Wellness
Thank you for sharing your honest feedback. We’re very pleased to hear you’re enjoying your steam cabin overall, but we’re truly sorry to learn that some parts have shown signs of rust after a year. This isn’t the experience we want for our customers, and we appreciate you bringing it to our attention. Please reach out to our customer care team so we can assist you further and look into a suitable resolution.
Able to find on line quickly and great…
Able to find on line quickly and great quality and a fast delivery
30 août 2025
Réponse de Insignia Wellness
Thank you for your feedback! We’re glad you found what you needed quickly online and are pleased with the quality and speedy delivery. We really appreciate your support and hope you enjoy your purchase!
Brilliant from order to delivery
Ordered shower and delivered in a few days. Delivery man Derek was brilliantly helpful. Professional and respectful.
Highly recommend
29 août 2025
Avis spontané
Réponse de Insignia Wellness
Thank you for your kind words! We’re so pleased your shower was delivered quickly and that Derek provided such professional and respectful service. We’ll be sure to pass your feedback on to him, he’ll be delighted to hear it. Your recommendation means a lot to us!
The bath came very well packaged and…
The bath came very well packaged and arrived earlier than expected. Now it has been assembled it looks great. Comminication was fantastic, I would highly recommened this company.
4 août 2025
Réponse de Insignia Wellness
Thank you so much for your lovely feedback! We’re delighted to hear your bath arrived safely, ahead of schedule, and that you’re happy with how it looks once assembled. It’s also wonderful to know our communication met your expectations. Your recommendation means a great deal to us, we truly appreciate it!
Poor quality stuff at inflated price.
Poor quality stuff at inflated price.
Bought a wooden shower tray insert with was delivered quickly. However the workmanship was extremely poor with no quality control.
18 août 2025
Réponse de Insignia Wellness
Thank you for taking the time to share your feedback. We’re very sorry to hear that the wooden shower tray insert didn’t meet your expectations in terms of quality. This is certainly not the standard we aim to deliver, and we appreciate you bringing it to our attention. We’re pleased the delivery was prompt, but we’d really like the chance to resolve the issue for you. Please reach out to our customer care team so we can look into this further and arrange the best possible solution.
Great product quality back up
18 août 2025
Réponse de Insignia Wellness
Thank you for your review! We’re delighted to hear you’re happy with the quality of our product and the support provided. Your feedback means a lot, and we’re always here if you need any further assistance.
Speedy dispatch and delivery
Ordered a new shower valve on Friday afternoon and paid for express delivery, expecting it to arrive Monday. However DPD delivered it Saturday afternoon! Brilliant turn around from Insignia. Customer Service was brilliant and Ursula, who I dealt with in sales, pulled out all the stops to get the valve to me in super quick time! Many thanks.
15 août 2025
Réponse de Insignia Wellness
Thank you for such fantastic feedback! We’re so pleased your shower valve arrived even sooner than expected, and that our express delivery exceeded your expectations. It’s wonderful to hear that Ursula and our customer service team were able to help make the process smooth and quick for you.
We truly appreciate you taking the time to share your experience; it means a lot to us. Wishing you many hassle-free showers ahead!
Spare parts
Spare parts
Order a couple of spare parts for my shower cabin. Paid for express delivery and the parts were with me in 2 days so very pleased.
11 août 2025
Réponse de Insignia Wellness
Thank you for your feedback! We’re delighted to hear your spare parts arrived so quickly and that you’re pleased with our service. We really appreciate you choosing us and taking the time to share your experience.
I recently purchased a sauna from…
I recently purchased a sauna from Insignia Wellness and the whole experience was outstanding. The staff and owners were knowledgeable, friendly, and genuinely cared about helping me choose the perfect model. Delivery and installation were smooth, and the quality of the sauna has exceeded my expectations. It’s now my favourite way to unwind, and I’d recommend Insignia Wellness to anyone looking for top-quality products and service.
8 juillet 2025
Avis spontané
Réponse de Insignia Wellness
Thank you so much, Marko, for your wonderful feedback! We’re thrilled to hear that your experience with Insignia Wellness was such a positive one. Our team is passionate about helping customers find the perfect fit, so it’s fantastic to know you felt supported every step of the way.
We’re delighted that your sauna has become your favourite place to relax and unwind, and we truly appreciate your recommendation. Enjoy many rejuvenating moments ahead!
Réponse de Insignia Wellness
Thanks so much for your review! We’re delighted to hear ordering was easy. Your new shower is on its way, and we can’t wait for you to start enjoying it. If you need any help with tracking, delivery, or setup, our team is here for you.
Ordered an in stock part that I needed…
Ordered an in stock part that I needed quickly paid for fast delivery only to be told next day it was actually out of stock and would be 5 weeks later, but still showing in stock on the website. Not impressed, spoke to customer service to try and get an alternative part totally useless waste of time.
24 juillet 2025
Réponse de Insignia Wellness
Thank you for your feedback, Mark, and please accept our sincere apologies for the inconvenience and frustration caused.
While the item was listed as “in stock” at the time of your order, it appears there was a discrepancy between our system and the actual physical stock levels, which had not yet been updated. We’re very sorry for the confusion this caused.
I understand that a member of our team did suggest an alternative supplier where you might be able to source the part. However, we’re unsure if you were successful in obtaining it. If you’re still in need of the item, please don’t hesitate to get back in touch. We’ll do our best to help find a solution for you.
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