Kimberley - The Caravan & Motorhome People - Darlington Avis 

On arrival to collect my new caravan, Benson, made me feel very welcome to Kimberley caravans, explaining the process, we then carried out a walk through of all the van aspects with gas/water hooked up we covered the external points of the van first with particular attention payed to the ALKO A'frame connection to the car. The internal features were also thoroughly explained with a functional checks of van heating and water systems, including all appliances.
All in all a very good experience, I can't help but recommend Kimberley caravans with a huge shout out to the staff.

A really positive experience from start to finish from the purchase of our caravan with Andy Smith through to our collection and handover with Benson Adams. Also a thanks to the admin team for answering my queries. A big thank you!
Deb & Alan Pearson

Our handover was very informative, & time taken to explain both the habitation & engine areas of the Motorhome.
Very impressed with the overall service & customer support, with friendly, professional staff, would recommend to any potential buyers .

A follow up on my motorhome purchase
After taking it back 5 times , last time being 25/10/25 I finally got to pick my motorhome up 3 months later, hopefully repaired on 24/01/26.was told that the motorhome would be valeted and ready to take away.upon arrival and entering the motorhome I can only describe it as if a burglar had been in, what a mess, outside with black streaks down it, inside with everything flung on the bed , just an utter disgrace.i drove it away, fuming, no diesel in the tank to get me home, air warning light came on as soon as I hit the motorway, 5 miles down the road the adblue light came on.took 3 hours to clean it inside and out and put air in the tyre and adblue in it.honrstly this company either doesn't care once the sale is done, are just lazy or incompetent.aftersales is non existent, no follow through or anything...3 months they had it, 3 months warranty wasted on it doing nothing.avoid this company at all costs.disgraceful

Our caravan buying experience with Kimberley was very pleasant with a special mention to Richard in Sales and Benson for a very comprehensive & enjoyable handover.

Benson was very pleasant and polite and very clear when showing us around our new caravan

Very knowledgeable, very very friendly.
Thoroughly enjoyable experience Benson was very knowledgeable and answered any question we asked most friendly. he even fitted my help Milenco feet can’t ask for anything more.

Great service from Richard in the service department.
I had a problem whilst on holiday in Spain with our caravan,, he helped me diagnose the problem over the phone and then on my return arranged to fix it. We like the new changes to the service department too.
Kimberely's service has improved immensely over the last twelve months. Well done.

Excellent, professional handover by Benson. Very knowledgeable and thorough.

From the start of our journey to buy our first Motorhome Scott couldn't be more helpful with us! We are brand new to this game & his customer service was excellent!
On collection day Benson was fantastic at explaining how everything worked inside/outside of the van...fair to say his work was cut out with us but the whole experience was seamless!

Everything was ready for me when I arrived. The handover was conducted in a friendly professional manner and nothing was too much trouble.

Where do I start, basically everything after the sales experience has been shambolic.
A wheel trim fell off on the way home from dealer, kimberley offered to replace them but the ones they sent were not only different but also didn't fit.
The carpets that came with the vehicle have been lost, when I queried this I was fobbed off with a poor excuse.
Since then I've on several occasions tried to chase up the wheel trim issue but nobody ever gets back to you.
The water pump has since gone on the vehicle, I'm not expecting a positive response from kimberley regarding this issue, they have been informed in person at the front desk but surprise surprise nobody has contacted me about this either.

Left a review about Kimberley Caravans (Darlington) regarding their poor customer service, they replied saying they'd be in touch to discuss the matter....unfortunately that was on the 8th December and Im still waiting for them to contact me...confirming how poor their customer service is!

Always fantastic help and support from all staff

I've so far waited 22 months for some trim parts for my caravan and still no sign of ever recieving them

Very polite and explained everything very clearly and made sure we were happy with our caravan

Professional and helpful. We love the campervan we purchased and Kimberley team have been so helpful following our purchase.

The whole buying process was straight forward, non pressured and accommodating of my family needs.

The caravan was clean and well presented. Buying the accessories was again straight forwarded and education, making informative recommendations and listening to our needs.

The hand over was very informative, clear and educational as first time buyers/users.

A big thank you to Scott, Simon and Benson.

Good communication, excellent handover and any queries post delivery handles well.

The fabulous team at Kimberley caravans Darlington were very professional knowledgable helpful and accommodating when I wasn’t able to collect my caravan straight away and they helped me every step of the way and benson was very good at explaining how to run my caravan