We would like to put on record the excellent customer service we have received relating to alarm issues with our CV20. Steve Morris kept us informed relating to the progress of the alarm system and M... Voir plus
Établissement
Changer d'établissementWest Auckland Road, DL2 2XZ Burtree Gate, England, GB
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Lisez les avis des autres
Very good salesman particularly when we exchanged our van for the new one. However, making telephone contact after sale has been difficult. The most helpful was folk from the Accounts dept who went o... Voir plus
L'entreprise a répondu
Staff very knowledgeable and helpful. Company carries an exceptional amount of stock. I would strongly recommend looking here whatever your needs.....l traveled up from Birmingham because it was the b... Voir plus
Just purchased our second motorhome from Kimberley Darlington. We were assisted in our purchase from Scott and Richard and had a comprehensive handover from , I think , Paul. The workshop swiftly ca... Voir plus
À propos de l'entreprise
- Concessionnaire de camping-cars
- aussi dans
- Atelier de réparation de camping-cars
- Concessionnaire de mobilhomes
- Fournisseur d'auvents
- Magasin d'accessoires pour mobil-homes
Écrit par l'entreprise
Kimberley – The Caravan & Motorhome People. A family-run business since the 1970s, we’re passionate about helping you find the perfect caravan or motorhome. Silver award winners in the Caravan Owner Satisfaction Awards! Proud runners-up for Caravan Dealership of the Year 2025, we have branches in the East Midlands & the North, offering 300+ motorhomes & caravans from leading brands like Swift, Bailey, Coachman, Carthago & Xplore. Why Choose Kimberley? Trusted for quality & service, 4.6★ Trustpilot rating from 1,000+ happy customers, fantastic facilities: Darlington branch: On-site café, huge awning & accessories shop, children’s play area, plus indoor & outdoor showrooms and NCC approved service centre. Nottingham branch: Outdoor showroom, awning & accessories shop, plus an NCC approved service centre. Start your adventure with Kimberley – where great journeys begin!
Coordonnées de contact
West Auckland Road, DL2 2XZ, Burtree Gate, England, Royaume-Uni
- 01325 383333
4,5
Excellent
889 avis
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A répondu à 90 % de ses avis négatifs
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Great flexibility to drop off and pick up my van
Due to snow and ice I wasn’t able to pick up my campervan after a couple of warranty jobs had been done. They were great, allowing me to pick it up a couple of days later when the weather improved.
27 novembre 2025
Réponse de Kimberley - The Caravan & Motorhome People - Darlington
John, we’re glad everything worked out smoothly and that the team were able to hold your campervan until the weather improved. Great to hear the warranty work was all sorted for you.
Many Thanks,
The Kimberley Team
Very helpful and nice pleasant guy's on…
Very helpful and nice pleasant guy's on sales and handover.Would highly recommend kimberleycaravans all staff are very good .
6 décembre 2025
Avis spontané
Réponse de Kimberley - The Caravan & Motorhome People - Darlington
Tony, thank you for the kind words. It’s great to hear the sales and handover teams made such a positive impression and we really appreciate your recommendation.
Many Thanks,
The Kimberley Team
Happy to take my money but after sales…
Happy to take my money but after sales didn't want to know i had to constantly phone for updates on a warranty claim
27 novembre 2025
Réponse de Kimberley - The Caravan & Motorhome People - Darlington
Thank you for sharing your feedback. Your comments have been passed to our management team so we can review your experience and ensure you receive the updates and support you should have had. We will be in touch directly.
Many Thanks,
The Kimberley Team
Terrible customer service
Terrible communication regarding a long standing issue Ive had with my caravan which i bought new from Kimberley.....probably the worst customer service Ive ever experienced.
27 novembre 2025
Réponse de Kimberley - The Caravan & Motorhome People - Darlington
Martin, thank you for sharing your concerns. Your feedback has been passed straight to our management team so we can review your experience and ensure you receive the support and communication you should have had. We will be in touch with you directly.
Many Thanks,
The Kimberley Team
Excellent service and anything I asked…
Excellent service and anything I asked about my motorhome,
Mr Bailey was full of the information I needed,
Also I would like to thank Cheryl for her politeness and helpfulness,
Thank you
David Ogden
27 novembre 2025
Réponse de Kimberley - The Caravan & Motorhome People - Darlington
David, it’s great to hear you received excellent service and that Mr Bailey was able to help with everything you needed for your motorhome. We really appreciate your feedback.
Many Thanks,
The Kimberley Team
We have just bought a new Swift Kontiki Kontiki…
We have just bought a new Swift Kontiki [Show room model] and the service/handover was very good indeed. We had a walk through, talk through of the on-board 'Command' unit and Aldi heating system along with a demonstration of how to put up the awning. The team answered all our novice questions without hesitation and set up the tracker for us. Since then we have been back several times buying bits and bobs to help us along the way. The staff at Kimberly are knowledgeable, approachable and friendly.
12 novembre 2025
Réponse de Kimberley - The Caravan & Motorhome People - Darlington
Nick, it’s great to hear your Kontiki handover was so thorough and that the team were able to walk you through everything with confidence. We’re really pleased you’ve felt supported each time you’ve returned for those extra bits. Thank you for the kind words about the staff, it means a lot to the whole team.
Many Thanks,
The Kimberley Team
Fantastic sales service
Fantastic sales service and Benson's handover was superb
Answered all our questions and made the buying process so easy
14 novembre 2025
Réponse de Kimberley - The Caravan & Motorhome People - Darlington
Malcolm, it’s great to hear the sales experience felt so smooth and that Benson’s handover gave you all the confidence you needed. We’re really pleased everything was made easy for you from start to finish.
Many Thanks,
The Kimberley Team
Sometimes it's not about the problems…
Sometimes it's not about the problems you have with a vehicle it's how they are delt with, Kimberley resolved all the niggles and glitches I was experiencing in a very professional and friendly manner, there customer service has been excellent, I have no reservations in recommending them to potential customers.
18 novembre 2025
Réponse de Kimberley - The Caravan & Motorhome People - Darlington
Bob, it’s great to hear the team handled everything in a way that left you feeling supported and confident. We really appreciate your comments on the service and your recommendation means a lot to us.
Many Thanks,
The Kimberley Team
Réponse de Kimberley - The Caravan & Motorhome People - Darlington
Tony, we’re glad to hear the handover went well and that you had a positive experience with us.
Many Thanks,
The Kimberley Team
Collecting our new caravan.
We had a great experience buying our new caravan from Richard at the Darlington branch. We part exchanged our van with them and we got exactly the same price as offered once they saw our van. From initially viewing the new caravan to driving away with it, Richard and the staff were very informative and gave us plenty information as to when the new van would arrive and be ready for us to collect it was a pleasure, handover day was very well organised and got shown all the things working on the van by Richard, and would definitely use Kimberly Caravans again in the future 😀.
8 novembre 2025
Réponse de Kimberley - The Caravan & Motorhome People - Darlington
Carl, it’s fantastic to hear your experience at our Darlington branch was so smooth from the very first visit to driving away with your new caravan. We’re really pleased the part exchange, updates and handover all went exactly as they should, and Richard will be delighted to know he helped make it such a positive process. Thank you for the kind words and we look forward to welcoming you again in the future.
Many Thanks,
The Kimberley Team
Couldn't recomend these enough
Couldn't recomend these enough! David and I think Simon 🤔 where super helpful and patient with my million questions! Nothing was too much bother, I generally can't recomend them enough 5 star service all round :)
26 septembre 2025
Avis spontané
Réponse de Kimberley - The Caravan & Motorhome People - Darlington
Thank you for the brilliant feedback. It’s great to hear David and Simon were so patient and helpful while answering all your questions, and that the whole experience felt like true five star service. We really appreciate the recommendation.
Many Thanks,
The Kimberley Team
Very helpful, and thorough handover
Very helpful staff who have helped along our journey of figuring out our needs and what works best, through to sales and handover. Recommended.
Special thanks to Benson for the thorough handover today.
14 novembre 2025
Avis spontané
Réponse de Kimberley - The Caravan & Motorhome People - Darlington
Ashley, it’s great to hear the team supported you throughout your journey to finding the right caravan and that Benson’s handover made everything clear and easy. We really appreciate the recommendation and hope you enjoy every trip ahead.
Many Thanks,
The Kimberley Team
Very helpful and accommodating with…
Very helpful and accommodating with travelling to site etc
8 novembre 2025
Avis spontané
Réponse de Kimberley - The Caravan & Motorhome People - Darlington
Patrick, we’re really pleased to hear you found the team helpful and accommodating during your visit. Thank you for the kind feedback.
Many Thanks,
The Kimberley Team
Receiving the help you need !
The new lady Mrs Haliday in service is unbelievable nothing is to much bother. I bought a new motorhome last year and I had nothing but bother for one year. The battery kept going flat. When you pay that amount of money you expect the after sales to be first class. No I got passed all over and had to solve who would help look at the problem. I’m sure she is called Laura Haliday in service. The truth is when I explained the problem she said drop the vehicle off and leave it till the problem was solved. Thank you so much now my family and I feel confident going on holiday. Your a credit to Kimberly thanks again Dave Gardener.
30 octobre 2025
Réponse de Kimberley - The Caravan & Motorhome People - Darlington
Dave, we’re really pleased to hear Laura made such a positive difference and helped get your motorhome fully sorted. It’s great to know you can now head off on your holidays with confidence. We’ll be sure to share your kind words with her and the team.
Many Thanks,
The Kimberley Team
Handover was thorough and quite quick
Handover was thorough and quite quick , told us everything we needed to know and was very friendly
5 novembre 2025
Avis spontané
Réponse de Kimberley - The Caravan & Motorhome People - Darlington
Elaine, it’s lovely to hear the handover was clear, efficient and friendly. We hope you’re now all set to enjoy your new van.
Many Thanks,
The Kimberley Team
Very detailed info provided during…
Very detailed info provided during handover . Excellent experience with Benson friendly competent & v helpful .
25 octobre 2025
Avis spontané
Réponse de Kimberley - The Caravan & Motorhome People - Darlington
Lesley, it’s great to hear Benson made your handover such a detailed and enjoyable experience. We’re really pleased you found him so friendly and helpful.
Many Thanks,
The Kimberley Team
Réponse de Kimberley - The Caravan & Motorhome People - Darlington
Richard, we’re really pleased to hear the whole experience felt clear, easy and enjoyable. That’s exactly what we aim for.
Many Thanks,
The Kimberley Team
First class service
First class service, friendly, helpful and informative with great customer care. Good explanations and simple demonstration of how everything works, exactly what we needed! Thank you.
22 octobre 2025
Avis spontané
Réponse de Kimberley - The Caravan & Motorhome People - Darlington
Gill, we’re delighted to hear the team provided exactly the level of care and clear guidance you were looking for. It’s great to know the demonstrations helped you feel confident with everything.
Many Thanks,
The Kimberley Team
Friendly staff great dealership
Friendly staff, great selection of vans and great service all round. Special mention to Alison, Andy and Benson.
13 octobre 2025
Réponse de Kimberley - The Caravan & Motorhome People - Darlington
Graham, it’s great to hear you enjoyed the experience and found both the service and selection spot on. Alison, Andy and Benson will be delighted to know they helped make it such a positive visit.
Many Thanks,
The Kimberley Team
Overall, good
Very thorough, most things explained. Small jobs like gas bottle fitting were done as part of handover.
Was disappointed to find that the fridge and cooker were not as clean as they first appeared.
11 octobre 2025
Avis spontané
Réponse de Kimberley - The Caravan & Motorhome People - Darlington
Dennis, thank you for your feedback. It’s good to know the handover and setup went smoothly, though we understand your disappointment with the fridge and cooker. Your comments have been passed to the team so we can make sure this is addressed going forward.
Many Thanks,
The Kimberley Team
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