BPS Depot Avis 

I gave 4* as the DX delivery courier is beyond dreadful. I contacted BPS to chase the ladder as by 4pm on day expected it had not arrived. Lady called CARLY was an example of superb customer service. She calked DX who confirmed their notified delivery would not happen (!) and promised 'before 1pm NEXT day. At 3pm I called long suffering Carly to cancel my order and DX arrived. The ladder is of highest quality and my husband was surprised and delighted with his (now late ) birthday surprise.
Carly was calm, professional and sympathetic and did all she possibly could to get this tripod ladder delivered.
Thankless job receiving cross customers' calls but this lady a perfect ambassador for her company.

Required additional parts for the scaffolding, quick easy transaction, informative, great knowledge. Explained where the items would be delivered to.

Fantastic service from Carly at BPS who help source a replacement lock mechanism for a loft hatch.

Thank you so much as it save all the inconvenience of having to replace the entire hatch.

Would definitely recommend

Thank you

Dealt with a lady called Carly, she was very efficient, very polite, I received my item the next day as promised.
Will not hesitate to I use this company again.

In all I have purchased four loft ladders from BPS I am a property developer and their loft ladders are absolutely the best on the market both with regard to design and quality I called them today over a small matter and they sorted it instantaneously absolutely a great company to deal with.

I ordered an 9ft ladder but received an 8ft one. I already fitted it before i realised. I ordered another 9ft concetena loft ladder. Another 8ft arrived.

I contacted Customer service (Carly) and she swiftly organised the supply of an additional step for the original 8ft ladder but also organised the collection of the 2nd incorrectly sent ladder.

Great service by Carly. Thsnks

Bolt came without thread. Talk to customer services and they had me a new set Sent out immediately. Top notch!

Unusual to leave a 5 star review when I didn't get what I ordered but BPS displayed a level of service that ought to terrify their rivals.
Finding the goods out of stock, they sent a note with an honest timescale for re-supply. Only the fact that my contractor won't be here long enough to include the fitting in their work caused me to cancel. BPS made an immediate refund. Their response was fast, friendly, practical and intelligent.

Needed a replacement part for our tower. Very quick process to source and send out for us. Bryan was very helpful on the phone.

Bought a 7M scaffolding Tower from this Company via Amazon. Unfortunately two of the ladders arrived damaged. Luckily for me I had CCTV of the delivery man depositing them in my garden damaged and was able to produce this evidence that they arrived damaged and was not caused by me. Having made contact with the company I dealt with Carly who was excellent and the following day replacements arrived. I then had to order some additional smaller ladder extensions as I was using the ladder inside and need to reduce the hight due to me celling; something I'd not considered. Again requested one day; the following day the ladders arrived. While damage happened (it can) the company put this right immediately sending out replacements within 24 hrs. This is TOP customer service. I would therefore highly recommend this company and a 5 Star rating for Carly too.

Ordered aluminium delux pergola £999.00. Took two weeks and a few calls before it arrived. This was in nov 2025 had to wait until new year to assemble and found screws wheee threaded and parts just did not fit together as per instructions. After three weekends of trying I lost the will to live and threw it all in the back of a trailer for recycling centre I emailed company and received no support or reply would not recommend this company for anything

This company does exactly what they say they will.
In fact Carly is so polite and efficient I honestly thought she must be AI when we communicated online ...she isn't by the way!
Brilliant service - if only more could be like this.

Don't trust this company as they don't tell the truth and are clearly unethical.
Take a look at their one star reviews before you order, as what I say below appears to be a reoccurring theme and is clearly 'how they roll' as a company!

It's either that or their systems are not fit for purpose (don't really think so!).

I've reported them to trading standards as this is not honest trading.

They advertise goods on their web site that say 'In Stock' for delivery next day if you order within x hours/minutes.
You place the order and they take your money, and 24 hours later you have an email that says 'we're so sorry but this item is out of stock'. We are expecting some more in about 4 weeks, sorry for any inconvenience!

But I've checked every day since (3 and taken screen shots) and their web site still says 'In Stock' next day delivery. Really, honestly? They know they aren't in stock and they know that they can't deliver but let's be underhand and misleading and grab the order and the cash. Beware and give them a wide berth. Go to an honest trustworthy trader

Update 21st Jan
Made a phone call on Monday morning and spoke to Carly in customer care. She was helpful and friendly...and was aware of my post on this forum! I was asked to hold and a couple of minutues later I was told that they'd found one in the stores. The last one in stock! Amazing! I was promised it the following day and yes it duly arrived. However, the two other items (spring assist and in loft handrail) were out of stock...so still waiting for those. Very kindly I was given a discount as they'd not charge me for one of the above items (hope I get them!) as a gesture of goodwill.
Carly was excellent so points earned back...thank you Carly.

They're still advertising these items as 'in stock' for next day delivery! All I ask for is honest honourable and fair trading as a customer. My advice would be to call them and make sure they do have the item.
Quality and price appear excellent and they'll win with this....but they'll ultimately lose if they lose reputation. Advertising and making false claims will damage reputation.

Many thanks to Caemela and the team at BPS depot for the replacement latch which arrived quickly

Called in on Monday to try and find out more about installing a loft ladder. Really helpful guy showed me an installed unit and answered all questions as well as printing off an instruction sheet. Excellent

Bought Home Master aluminium scaffold tower. Very light so easy to transport and assemble on my own. Used it to paint, clean gutters and install security lamps on 2 storey house. Platform takes me and tools. Very stable, much safer than ladder with setback. Very happy.

Purchased a 1100 x700 loft ladder and very pleased with product.Required so spoke to Carly at BPS who kindly sent it hinges at no extra cost by post.Very pleased with service

I’ve purchased three loft ladders from this company over the years and have always been extremely pleased with both the quality of the products and the level of service provided. More recently, I needed a spare part, and they went out of their way to accommodate my request. I wouldn’t hesitate to recommend them.

The product itself is actually very good. The concertina loft ladder is solid and well made.

Unfortunately, the customer service is extremely poor.

A defective metal pulling pole was delivered with my order. I reported this immediately and was promised a priority replacement, but after weeks of chasing and multiple follow ups, nothing was ever shipped and no tracking was provided. They kept responding to other questions while completely ignoring the actual problem.
Great products, but if something goes wrong, you are on your own.

Will never order from these people again.
Apparently when you include your own height when purchasing the scaffolding for you all to bear in mind.
The 5M scaffolding that I bought is actually 3.8M, when I asked to return it because it was shorter than advertised I was told ‘you’re paying for it’! Then they stopped replying at all when I questioned it.
Do yourselves a favour and go to a professional company because these are a bunch of cheeky lying scammers!