Lakes Avis 

The limescale on my 7 year old Lakes shower cubicle was proving difficult to remove with supermarket type cleaners. As a last resort I purchased an "AllClear" cleaning kit from the LakesShowering website.
After a few applications of the surface restorer our shower cubicle is back looking brand new.
I wish that I had tried the cleaner recommended with the cubicles original paperwork first!

Excellent Customer Service from start to finish. The Engineers 'Cam & Flet' arrived on time to repair a shower door that had dropped. Both engineers were very knowledgeable and pleasantly explained the cause of issue (manufacture defect) and rectified within an hour. Both engineers Cam & Flet are a credit to the company

We had a problem with our shower trim, and was deemed a failure.
Lewis and Cameron turned up, and in quick order replaced the unit. All done with a good care.
Many thanks

Had a problem with a shower enclosure and the engineers popped over promptly to sort it out. Lovely guys and a great job!

Shower engineer Lewis was confidently knowledgeable. His pleasant manner and explanation of issues /options was very helpful. He fixed the problem carefully, quickly and with pride.

Lakes quality is second to none. My third purchase, always strong, cleans well and always looks great. Thank you.

Contacted Lakes to find replacement parts for my Quadrant shower enclosure which was installed in 2012 and has worked fault free in all those years but was now showing signs of wear and tear I spoke to very knowledgeable advisors Stuart & Katie who guided me through the process They told me the they all the parts were in stock which was great after all this time I enquired about the cost and was told the Shower Enclosure had a Lifetime Guarantee and I would only have to pay for delivery
The service I received was excellent other companies providing similar services could take a leaf out of Lakes book and after sales service. Thank you, Brian M.

Both fitters were cheerful and helpful, gave suggestions on how to maintain and look after the unit.
Arrived on time and did a good job, would definitely recommend.

Trevor F, could not of been nicer.
Really competent and sorted issue very quick Joy
Could not recommend highly enough - thank you

Fitter extremely helpful and very professional

I pleasure to deal with a company that supplies a good product and has an exceptional after sales service both over telephone and service engineers.

1st class from start to finish, the workmanship and quality is 1st class highly recommended

There was a fault with our shower screen, Lakes accepted this very quickly, it was replaced without quibble and installed by two very friendly fitters - I didn’t get their names, but very nice people who were efficient and left the bathroom spotless

Excellent customer service. Rang for some parts for a shower cubicle purchase 2019, Mark in Spares was extremely helpful, unit was still under warranty and all it cost was P&P, parts delivered within 24 hours.
Would definitely recommend and use again

My shower was fitted 10 years ago and has been excellent. Parts had started to wear and I decided to replace the door wheels, all the clear plastic door seals, the silver screw caps etc. I e-mailed Lake and by return was told that it was all covered under the warranty. The only thing I needed to pay for was the door handle and they offered me a 50 % discount on that. I was quite shocked and very pleased having expected to be told they no longer had the parts for an older shower unit. Exceptional customer service I haven't experienced in many years. Such a refreshing experience. I highly recommend this company. Oh, and the shower units are quite the best. Well done. P.S. it was also all delivered the following day.

Very refreshing to deal with a company that is a) easily contactable and b) stands by their guarantee claims. Contacted the company recently regarding an issue with the shower rails on my quadrant shower. The customer service department were extremely helpful and quickly sourced and dispatched the relevant parts, free of charge, even though my shower is over 10 years old. A wonderful company who actually care about their customers and provide an excellent service. In my view Lakes are the only company you need consider when buying a shower.

Very professional and very helpful.

We had a problem with a screen hinge that had seized up. The engineer who came to fix it was very courteous, professional and helpful.

An excellent example of first class service. Highly recommended.

Our quadrant enclosure had an issue with the door glide. Spoke with staff and part causing problem despatched FOC. Arrived ASAP and as of today shower door runs a treat. An example for other companies to follow !!!

Outstanding, simply outstanding!

I moved into my house 18months ago and recently the shower door hinge broke.
I contacted Lakes via email and got a reply back the following day saying they would ship the part free of charge (just pay £8.99 postage).
So what makes this "outstanding", well I believe the shower door was fitted when the extension was built in 1994, that's over 30 years ago.
The fact that the shower door lasted 30 years is impressive enough, but coupled with the fact that a replacement was available and FoC is simply outstanding.

In addition their customer service always replied to my emails either the same day or the following day, which I also think is great.

All in all a great company.
How I wish other companies would take a look at themselves and up their game to the level Lakes operate at.

Tried to order some new door seals for my enclosure.
Having established which seals I required I was told to call to make payment but only between the hours of 9-3.
The first attempt at making payment the sales girl couldn’t get card to be authorised,( not sure if she was actually inputting the numbers in correctly) after a lengthy call she told me delivery would be in the next few days … they didn’t arrive.
After chasing I was told that it was a courier error !! Really ?!
Are we sure we didn’t actually process the order ?
All in all a right run about for some seals I could have gotten of Amazon and delivered next day .