Arrived when planned , Very polite on arrival, Explained the scope of work required. Very tidy when work was completed. "Cavan the engineer took the time to explain the new workings of the... Voir plus
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Lisez les avis des autres
Internet went down around 2pm - tried calling support, nothing. Tried going on the live chat, nothing. No way at all to contact support - no communication from Lila via email or SMS either (which... Voir plus
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I actually had a pretty torrid time with this company during my onboarding with poor communication generally. However, what has caused me to leave this review are the engineers who came out to fix... Voir plus
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Ok so was having an issue with the router that I had when first joined, so got intouch with customer service and very promptly got an email to say a new router was on its way. So new router up and r... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At LilaConnect, we deliver BROADBAND DONE BRILLIANTLY! Ultrafast, full-fibre broadband built for real life. No patchy connections. No evening slowdowns. No mid-term price hikes. Just a rock-solid, lightning-fast connection with upload speeds that leave the national average behind.* Our customers stick with LilaConnect because we keep things simple; honest pricing, outstanding service, and broadband that just works. Whether you’re streaming, gaming, working from home, or running a busy household, LilaConnect delivers speed, reliability, and performance you can rely on… every day, every time. That’s Broadband Done Brilliantly! * Ofcom UK Home Broadband Performance Report, March 2023. FAQ: https://lilaconnect.co.uk/faq
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4,4
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Had issues connecting to my TV
Had issues connecting to my TV spent over an hour on the phone trying all sorts, Kayur was helping and he didn’t give up, and eventually it worked and we couldn’t be more thankful for him trying everything.
2 mai 2026
Avis spontané
Réponse de LilaConnect UK
Thank you so much for your lovely feedback, Ella!
We’re really pleased to hear that Kayur was able to help and stayed with it until everything was working properly. We’ll be sure to pass on your kind words – he’ll really appreciate them.
Kind regards,
Customer Support Team 💜
Nikki and Adam came today to install…
Nikki and Adam came today to install Lila Connect,they were amazing, very polite and explained fully what they were going to do,even cleaned up any mess made,as we had a booster they also explained to us how to connect this also,very positive experience so far with Lila Connect
1 mai 2026
Avis spontané
Réponse de LilaConnect UK
Hi Laura,
Thank you for your fabulous feedback
We’re really pleased to hear Nikki and Adam made your installation such a positive experience and took the time to explain everything.
Thank you for choosing Lila Connect – we’re glad to have you with us.
Kind regards,
Customer Support Team 💜
Réponse de LilaConnect UK
Thank you for your amazing feedback!
We really appreciate your kind words – they mean a lot to our teams.
Kind regards,
Customer Support Team 💜
Great Experience
From initial contact through to going live the whole customer experience was superb. The system is stable and reliable.
21 avril 2026
Réponse de LilaConnect UK
Thank you for your fantastic feedback!
We’re delighted to hear that your experience from start to finish was superb and that you’re finding the service stable and reliable. It’s great to have you with us.
Kind regards,
Customer Support Team 💜
Reconnecting after holiday
Normally reliable internet but I had switched off the power while on holiday and had a problem getting the router to reconnect, consequently I needed help from Lila and Kaia helped me to sort it out and was very helpful.
30 avril 2026
Avis spontané
Réponse de LilaConnect UK
Hi Philip,
Thank you for your lovely feedback.
We’re really pleased to hear that Kaia was able to help get everything reconnected and resolved for you. We’ll be sure to pass on your kind words – she’ll really appreciate them.
Kind regards,
Customer Support Team 💜
Customer service is terrible
I was referred by a family member, installation was ok the engineer came and wanted to install in a place where there was no plug sockets cause it was easier for him, eventually agreed to install where the old Virgin line came in.
Once installed it has worked okay, had a few outages here and there (i've only had installed a couple months).
Got the email to complete my referral, which didn't work. Raised my first support ticket with them about this, which they then closed saying they will contact me once the first bill had been paid (which at this point it already had been).
Raised another Support ticket, this time it took 8 days to reply to me, asking for the name of the person who referred me, another 8 days has passed by and still no reply. Horrible service.
The person who referred me has also raised tickets and had a similar experiance.
Product as a whole isn't bad, although I was with Virgin for years and didn't have as many outages as I already have with Lila.
28 février 2026
Avis spontané
Réponse de LilaConnect UK
Hi Gary,
Thank you for taking the time to share your feedback.
We’re sorry for any unplanned network outages that may have impacted your service, and we understand how frustrating this can be. We’re also sorry to hear about the issues you’ve experienced with our referral scheme and the delays in responding to your support requests.
We’ve picked up your open support request and this will be fully investigate this.
Kind regards,
Customer Support Team 💜
Nikki and Adam were brilliant…
Nikki and Adam were brilliant everything was done quickly. Many thanks
29 avril 2026
Avis spontané
Réponse de LilaConnect UK
Hi Tony,
Thank you so much for your lovely feedback!
We’re delighted to hear that Nikki and Adam were brilliant and got everything done quickly. I’ll be sure to pass on your thanks to them.
Welcome to LilaConnect.
Kind regards,
Customer Support Team 💜
Adam + Nikki were very polite and well…
Adam + Nikki were very polite and well mannered. Would recommend.
29 avril 2026
Avis spontané
Réponse de LilaConnect UK
Thank you for your great feedback, Lucy!
We’re really pleased to hear that Adam and Nikki were polite and professional, and your recommendation. We'll be sure to pass on your kind words to them.
Welcome to LilaConnect!
Kind regards,
Customer Support Team 💜
Honestly could not have been any better…
Honestly could not have been any better Adam and Nikki were both wonderful and very plesent to talk to count ask for a better internet installation
29 avril 2026
Avis spontané
Réponse de LilaConnect UK
Thank you so much for your lovely feedback, Megan!
We’re delighted to hear that Adam and Nikki made your installation such a positive experience. It’s great to know they were pleasant, professional, and delivered exactly what you hoped for –we’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Happy with everything
17 avril 2026
Réponse de LilaConnect UK
Hi,
Thanks for taking the time to leave your 4‑star review! ⭐️
We’re delighted to hear you have happy with everything, out team will appreciate hearing this.
Kind regards,
Customer Support Team 💜
Couldn’t be any happier with the…
Couldn’t be any happier with the service I was provided with today from Nicky and Adam! Fantastic people! Great aspect to your company!
28 avril 2026
Avis spontané
Réponse de LilaConnect UK
Hi Kay,
Thanks for the brilliant 5‑star review! ⭐️
We’re so pleased to hear Nicky and Adam made your day – we’ll be sure to pass on your kind words.
Kind regards,
Customer Support Team 💜
Great work installation from from nikki…
Great work installation from from nikki amd adam
28 avril 2026
Avis spontané
Réponse de LilaConnect UK
Thank you for your great feedback, Leigh!
We’re really pleased to hear you were happy with the installation carried out by Nikki and Adam. I’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Arrived on time was very polite problem…
Arrived on time was very polite problem fixed in 30 minutes and kept us informed what was wrong
Engineer name : Shaun s
28 avril 2026
Avis spontané
Réponse de LilaConnect UK
Thank you for your great feedback, Lewis!
We’re really pleased to hear Shaun arrived on time, kept you informed throughout, and resolved the issue so quickly. I’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
Great service from Nicki and Adam…
Great service from Nicki and Adam today. Fast, polite and friendly
28 avril 2026
Avis spontané
Réponse de LilaConnect UK
Thank you for your great feedback!
We’re really pleased to hear that Nicki and Adam provided fast, polite, and friendly service. I’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Great communication skills and knowledge
Good response time for the fault in our services really friendly chat with the tech guy and sorted it it in less than 3 minutes very impressed with lila customer services A+++++
27 avril 2026
Avis spontané
Réponse de LilaConnect UK
Thank you so much for your brilliant feedback!
We’re really pleased to hear the fault was resolved so quickly and that you had such a friendly experience with our tech team.
It’s great to know you were back up and running in no time – we’ll be sure to pass this on.
Kind regards,
Customer Support Team 💜
Réponse de LilaConnect UK
Hi David,
Thank you for your lovely feedback!
We’re really pleased to hear you found the service amazing.
Kind regards,
Customer Support Team 💜
Kayur from the Senior 2nd Line team is…
Kayur from the Senior 2nd Line team is an absolute asset to the company and team. He has helped non stop with any questions or issues I had been facing and without his support I would have changed ISP.
Thanks Kayur!
13 avril 2026
Avis spontané
Réponse de LilaConnect UK
Hi,
Thank you so much for your fantastic feedback!
We’re delighted to hear how much support Kayur provided and how positively he impacted your experience. I’ll be sure to pass on your kind words – he truly is a credit to our team. We'll be sure to pass it to him.
Kind regards,
Customer Support Team 💜
Réponse de LilaConnect UK
Hi Emma,
Thank you for taking time to provide your brilliant feedback!
We’re really pleased to hear you’re happy with both the service and your internet connection.
Kind regards,
Customer Support Team 💜
Réponse de LilaConnect UK
Thank you for your lovely feedback!
We’re really pleased to hear you found the service outstanding.
Kind regards,
Customer Support Team 💜
Good service
I had a great experience with Muhammad—he helped me fix the WiFi on Lila Connect quickly and efficiently. He was patient, knowledgeable, and explained everything clearly so I understood what was going on. The connection is now working perfectly thanks to him. Really appreciate the help—highly recommend!
25 avril 2026
Avis spontané
Réponse de LilaConnect UK
Hi Shakew,
Thank you so much for your brilliant review!
We’re delighted to hear that Muhammad was able to resolve your WiFi issue so quickly and clearly.
We'll be sure to pass on your kind words – he’ll really appreciate them.
Kind regards,
Customer Support Team 💜
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