Arrived when planned , Very polite on arrival, Explained the scope of work required. Very tidy when work was completed. "Cavan the engineer took the time to explain the new workings of the... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Ok so was having an issue with the router that I had when first joined, so got intouch with customer service and very promptly got an email to say a new router was on its way. So new router up and r... Voir plus
L'entreprise a répondu
Thank you to both operators in the service team, Zohaib was very polite, and understood all my concerns, Hopefully this will make my broadband from constantly dropping out. Zohaib did go everything... Voir plus
L'entreprise a répondu
I was with Virgin for years, constant bandwidth throttling and systems going down. Finally decided on Lila Connect. Staff on the phone were friendly and really helpful. The engineers installed the equ... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At LilaConnect, we deliver BROADBAND DONE BRILLIANTLY! Ultrafast, full-fibre broadband built for real life. No patchy connections. No evening slowdowns. No mid-term price hikes. Just a rock-solid, lightning-fast connection with upload speeds that leave the national average behind.* Our customers stick with LilaConnect because we keep things simple; honest pricing, outstanding service, and broadband that just works. Whether you’re streaming, gaming, working from home, or running a busy household, LilaConnect delivers speed, reliability, and performance you can rely on… every day, every time. That’s Broadband Done Brilliantly! * Ofcom UK Home Broadband Performance Report, March 2023. FAQ: https://lilaconnect.co.uk/faq
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4,4
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Réponse de LilaConnect UK
Hi David,
Thank you for your lovely feedback!
We’re really pleased to hear you found the service amazing.
Kind regards,
Customer Support Team 💜
Kayur from the Senior 2nd Line team is…
Kayur from the Senior 2nd Line team is an absolute asset to the company and team. He has helped non stop with any questions or issues I had been facing and without his support I would have changed ISP.
Thanks Kayur!
13 avril 2026
Avis spontané
Réponse de LilaConnect UK
Hi,
Thank you so much for your fantastic feedback!
We’re delighted to hear how much support Kayur provided and how positively he impacted your experience. I’ll be sure to pass on your kind words – he truly is a credit to our team. We'll be sure to pass it to him.
Kind regards,
Customer Support Team 💜
Réponse de LilaConnect UK
Hi Emma,
Thank you for taking time to provide your brilliant feedback!
We’re really pleased to hear you’re happy with both the service and your internet connection.
Kind regards,
Customer Support Team 💜
Réponse de LilaConnect UK
Thank you for your lovely feedback!
We’re really pleased to hear you found the service outstanding.
Kind regards,
Customer Support Team 💜
Good service
I had a great experience with Muhammad—he helped me fix the WiFi on Lila Connect quickly and efficiently. He was patient, knowledgeable, and explained everything clearly so I understood what was going on. The connection is now working perfectly thanks to him. Really appreciate the help—highly recommend!
25 avril 2026
Avis spontané
Réponse de LilaConnect UK
Hi Shakew,
Thank you so much for your brilliant review!
We’re delighted to hear that Muhammad was able to resolve your WiFi issue so quickly and clearly.
We'll be sure to pass on your kind words – he’ll really appreciate them.
Kind regards,
Customer Support Team 💜
grate customer service from Zohaib…
you have a worker called Zohaib absolute legend, friendly, helpful and respectful great customer service from him
23 avril 2026
Avis spontané
Réponse de LilaConnect UK
Hi,
Thank you for your great feedback!
We’re so pleased to hear how positive your experience was with Zohaib – we’ll be sure to pass on your kind words. He’ll really appreciate them.
Kind regards,
Customer Support Team 💜
LilaConnect were once a superb service
LilaConnect were once a superb service, I have been with them years at this point, and while for first couple years their service was excellent, nearly flawless even, the past year has been basically a disaster.
I'm not sure if they're failing to scale up, or they have just got lazy with their service management, but their unscheduled downtimes have become more frequent with longer times to resolve, while costs for the service have increased, and the live speed I get has decreased.
24 avril 2026
Avis spontané
Réponse de LilaConnect UK
Hi Mark,
Thank you for taking the time to share your feedback.
We’re really sorry to hear that your experience over the past year hasn’t lived up to the high standard you previously received – that’s understandably disappointing. We also apologise for any recent unplanned service disruptions and for not responding to you as promptly as we should have.
Kind regards,
Customer Support Team 💜
Recently changed over to Lila connect…
Recently changed over to Lila connect found the service brilliant should of changed over years ago
15 avril 2026
Réponse de LilaConnect UK
Hi Mark,
Thank you for your feedback.
We’re really pleased to hear you’re enjoying the service and glad you made the switch.
Welcome to LilaConnect.
Kind regards,
Customer Support Team 💜
Just signed a 2 year contact on…
Just signed a 2 year contact on recommendation, only brrn a short time but happy so far
15 avril 2026
Réponse de LilaConnect UK
Hi Josephine,
Thank you for your lovely feedback
We’re really pleased to hear you’re happy so far and hope you continue to enjoy your service with us.
Kind regards,
Customer Support Team 💜
Great Service
We had our internet installed today my Martin and Marcus, they were incredibly professional and really helpful talking us through the entire process and our next steps
24 avril 2026
Avis spontané
Réponse de LilaConnect UK
Hi Daniel,
Thanks so much for the 5‑star review! ⭐
We’re really pleased to hear Martin and Marcus were professional and took the time to talk you through the installation and next steps. We’ll be sure to pass on your lovely feedback to them.
Kind regards,
Customer Support Team 💜
Réponse de LilaConnect UK
Hi Craig,
Thanks for the 5‑star review! ⭐
We’re delighted to hear everything was lightning quick ⚡
Kind regards,
Customer Support Team 💜
I just wanted to share how impressed I…
I just wanted to share how impressed I am with the service I received from Lila Connect today. From start to finish, the experience was smooth, professional, and genuinely pleasant.
The engineers, Luke and Jakub, arrived on time. Luke was extremely courteous, and clearly knew exactly what he was doing. He took the time to explain the process, answered all my questions patiently, and made sure everything was set up perfectly before leaving. It’s rare to come across such a combination of efficiency and friendliness.
What really stood out was that he went above and beyond by helping me install my doorbell as well. That wasn’t part of the job, and it meant a lot—especially since most people don’t take the time to do those extra little things. It really shows a genuine commitment to customer satisfaction.
The connection itself was completed quickly and without any issues, and everything is working brilliantly. It’s clear that Lila Connect takes pride in both their service and their customer care.
A big thank you to the team for making what could have been a stressful process completely hassle-free. I wouldn’t hesitate to recommend Lila Connect to others!
23 avril 2026
Avis spontané
Réponse de LilaConnect UK
Hi Saba,
thank you so much for your wonderful 5‑star review! ⭐
We’re absolutely delighted to hear how smooth and positive your experience was. Luke and Jakub will be thrilled to know their professionalism, clear explanations, and extra care really stood out—especially Luke going the extra mile to help with your doorbell. Feedback like this means a great deal to us and truly reflects the pride our teams take in their work.
Kind regards,
Customer Support Team 💜
Great customer service
Great customer service
Excellent WiFi
no lag when playing in the States servers.
Whoever the person was who spoke to me on the phone afew days ago, she needs a raise.
14 avril 2026
Réponse de LilaConnect UK
Hi Az,
Thanks for your 5-star review.
We’re really pleased to hear you’re enjoying excellent WiFi with no lag—even on US servers. And your feedback about our team member on the phone has absolutely made our day 😊
We’ll be sure to share this with our team!
Kind regards,
Customer Support Team 💜
Very helpful easy to understand and…
Very helpful easy to understand and didn't feel rushed or stupid, very knowledgeable and after running tests and making sure all was sorted my connection was as it should be and I feel like it's all had an MOT lol well done for such good support.
23 avril 2026
Avis spontané
Réponse de LilaConnect UK
Hi
Thank you for your brilliant 5‑star review! ⭐
We’re really pleased to hear our team made everything easy to understand and took the time to properly check and optimise your connection — we love the “WiFi MOT” comparison! Feedback like this really means a lot to our team.
Kind regards,
Customer Support Team 💜
Lovely installation Guys!
Helpful & friendly from sales right through to the installation & certainly not pushy.
22 avril 2026
Avis spontané
Réponse de LilaConnect UK
Hi Bradshaw,
Thanks for taking time to share your 5‑star review! ⭐
We’re really pleased to hear you found the experience helpful and friendly from sales through to installation, with no pressure along the way.
We appreciate you choosing LilaConnect!
Kind regards,
Customer Support Team 💜
Poor start- good end
I actually had a pretty torrid time with this company during my onboarding with poor communication generally.
However, what has caused me to leave this review are the engineers who came out to fix my problem. Marcus and Martins. Couple of friendly professional blokes. Came in and sorted the issue and made sure it was fixed before leaving. Id give them both a 5 star. Ive gave it a 4 because of the general poor service up to their involvement. But them pair deserve the praise.
21 avril 2026
Avis spontané
Réponse de LilaConnect UK
Hi Michael,
Thanks for your honest review and we’re sorry to hear your onboarding experience didn’t meet expectations, particularly around communication.
We’re really pleased Marcus and Martins were able to resolve the issue for you — we’ll be sure to pass on your praise.
Your feedback helps us to focus on improvements.
Kind regards,
Customer Support Team 💜
Very good
This service is very good I have being with other ones and bring cut off a number of time in a month with Lila connect it dose go down but not very likely over all of the service very good
10 février 2026
Réponse de LilaConnect UK
Hi Garry,
Thanks for the 5‑star review! ⭐
We’re really pleased to hear you’ve found LilaConnect service very good.
Kind regards,
Customer Support Team 💜
Great service all around
Great service all around , luke and nikki did the installation both was polite and did a really good job.
20 avril 2026
Avis spontané
Réponse de LilaConnect UK
Hi Brett,
Thanks for your 5‑star review! ⭐
We’re really pleased to hear you received great service and that Luke and Nikki did a fantastic job with your installation. We’ll be sure to pass on your kind feedback.
Kind regards,
Customer Support Team 💜
This brand is a scam
This brand is a scam, people are giving them such lovely reviews when they fined us for £100 , as they were supposed to come for a survey and I am always home they knocked on our door very lightly and didnt ring the doorbell at all went without trying to see if anyone is at home and went ahead to fine us so please be aware when they ask to come for a survey.
3 juin 2025
Avis spontané
Réponse de LilaConnect UK
Hi Arshad,
Thank you for sharing your feedback.
We're sorry you have not shared your details when we've requested further information and to hear how frustrating this experience felt.
This isn’t the impression we ever want to leave, and we’d like the opportunity to review what happened around the survey visit and charge.
If you would still like to discuss this further please email support@lilaconnect.co.uk where we can look into this fully.
Kind regards,
Customer Support Team 💜
Kayur was very thorough
Kayur was very thorough and professional and stayed on the phone until the whole thing was sorted out. He was very knowledgeable and explained thet the system was seeing my wireless access point as the main router, after the system maintenance work over the last few days.
17 avril 2026
Avis spontané
Réponse de LilaConnect UK
Hi John,
Thanks so much for the 5‑star review! ⭐
We’re really pleased to hear Kayur was thorough, professional, and took the time to fully explain and resolve the issue following the recent maintenance. We’ll be sure to pass on your kind feedback.
Kind regards,
Customer Support Team 💜
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