I’ve tried several of your products but prefer the seamless briefs - (moderate urine leakage) best. They are less bulky but provide protection up the back and have a wide gusset. They are soft and... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I've never bought period underwear before, but going through the perimenopause has resulted in very heavy and ongoing bleeding. So I took a punt, and bought 4 pairs of the boxer shorts. They've been... Voir plus
L'entreprise a répondu
Excellent customer service. Excellent products. One point to note is that I bought 1 pair which were sized up small, apparently it was detailed on the website that it was recommended to buy a size l... Voir plus
L'entreprise a répondu
These are great but there a little improvement that is still needed in two areas. The bladder leak proof underwear is said not to rustle but they definitely do, this makes me feel somewhat self cons... Voir plus
L'entreprise a répondu
4,2
Bien
623 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Réponse de Loeah
Hey Lewis,
Thank you so much for your review! We're really glad our team could help you. If there's ever anything else you need, we're always happy to help.
X Loeah 💕
I love them!
Absolutely fab! I do a lot of spots so wearing a pad is a nightmare and tampons just aren’t for me
I find these very comfortable and hold my
Flow great :)
11 octobre 2026
Avis spontané
Réponse de Loeah
Hey Tilly,
Thank you so much for your lovely review! It's great to hear you've found something that keeps up with your active lifestyle and feels comfortable at the same time. We hope they keep you feeling confident during every workout and match!
X Loeah 💕
Réponse de Loeah
Hey Gabby,
Thank you so much for your lovely review! We're really happy to hear you're enjoying our underwear, and we can't wait to welcome you back for your next order.
X Loeah 💕
Do not waste your money
I bought into Luna (now Loeah) and their marketing story, genuinely believing they were a credible brand offering something different. Unfortunately, a few months later, I bought period thongs on SHEIN and was shocked to find they were exactly the same as the ones I had bought from Luna/Loeah.
The only real difference? The price. You can get 3 pairs on SHEIN for around £12, instead of paying a premium for what appears to be the exact same product (that took almost 2 weeks to arrive as shipped from China!!).
I honestly regret spending my money on this brand. I expected better and feel completely misled by the branding and marketing.
Save your money and compare alternatives before buying. I certainly wouldn’t purchase from them again.
6 août 2026
Avis spontané
Réponse de Loeah
Hey Marta,
We're sorry to hear you feel disappointed, and we'd like to share a bit more about how we work.
We produce our own menstrual underwear in a factory we've been working with for a long time. We choose the materials ourselves, check the production processes and make sure our products meet the right certifications. Producing in China absolutely doesn't mean lower quality. Most brands produce there, precisely because that's where the best technology, materials and expertise for menstrual underwear can be found. By keeping everything in one location, we also cut down on transport in between and can work more sustainably.
It's true that you can find cheap lookalikes on sites like SHEIN or AliExpress these days. With imitations like these, though, there's no way of knowing which materials have been used, what the quality is like, or whether they're free from harmful chemicals. That's exactly the difference we stand for.
If you ever have any questions about our materials or certifications, we're always happy to help.
X Loeah 💕
Soft seam free incontinence pants are like a second skin
I ordered the seam free incontinence pants in beige. They are very soft and only after a few wears they became like a second skin. It did not take long for me to feel confident that they do not leak.
The customer service is really good and the people there are really friendly, nothing is too much trouble.
The only downside is the delivery time which does take a few weeks, however, the wait is worth it!
12 septembre 2026
Avis spontané
Réponse de Loeah
Hey Alison,
Thank you so much for your lovely review! It's so nice to hear they've become such a natural part of your day and that you feel confident wearing them. We're also really happy our team could help you along the way.
We appreciate your patience with the delivery. Because we ship your order directly from our warehouse next to our factory, it can take a little longer to arrive. We're always looking at ways to speed this up, so we're really glad you feel the wait was worth it!
X Loeah 💕
Purchased 6 pairs now for my daughter!
Purchased 6 pairs now for my daughter, she finds them reliable and comfy and no longer worries about unexpected leaks during the school day! Also a life saver for dance as barely visible under dance wear. Fab product!
9 octobre 2026
Avis spontané
Réponse de Loeah
Hey Laura,
Thank you so much for your lovely review! It's wonderful to hear your daughter feels so confident, both at school and on the dance floor. Knowing she can focus on her day without worrying about leaks is exactly why we do what we do.
We hope she keeps enjoying them, and happy dancing to her!
X Loeah 💕
Soft comfortable brief - does the job.
It took a few purchases to decide which style was best for me. Now I am really happy with the seamless brief style and I now have got quite a few. They are very soft and comfortable. I feel perfectly comfortable when out and about wearing them.
9 octobre 2026
Avis spontané
Réponse de Loeah
Hey Sue,
Thank you so much for your lovely review! Finding the style that feels just right can sometimes take a little trying, so we're really happy you've found your favourite. It's great to hear you feel so comfortable and confident wearing them every day.
X Loeah 💕
I was quite sceptical before ordering…
I was quite sceptical before ordering as my daughter and I have tried period knickers before with varying success.
I was reassured to see the size guarantee as I was unsure which size we would need.
I needn’t have had any concerns. The underwear fits great, works and doesn’t feel bulky or make any noise. We are very happy with them and I wouldn’t hesitate to recommend.
14 septembre 2026
Avis spontané
Réponse de Loeah
Hey Candice,
Thank you so much for your lovely review! We completely understand feeling a little unsure at first, especially after mixed experiences with other brands. So it's really great to hear that both you and your daughter are so happy with them.
Thanks for recommending us, and we hope they keep you both feeling comfortable and confident every cycle!
X Loeah 💕
Poor quality
I ordered 7 pairs; all arrived in the same sealed bag with a warning that breaking the seal would render returns impossible. I understand that underwear is a hygiene product, and I would have been prepared to take a risk on a single pair, but since all were sealed in a single pack, I couldn't return any of them even though I'd only tried on one.
In spite of having ordered the most absorbent style, I had leaks over the sides of the gusset.
After first wash, the adhesive on the unstitched seams completely came apart. Admittedly I washed on warm rather than following the instructions to wash cold (I'd argue a design flaw: hygiene products really should be washed hot). But I own several other brands of period underwear, which I've worn and washed on my machine's hygiene plus cycle for years without issue.
I'm very disappointed in having spent such a lot of money on what is now a pile of rags.
9 octobre 2026
Avis spontané
Réponse de Loeah
Hey Megan,
We're really sorry to hear about the issues you've experienced with your order. That's definitely not what we want for anyone, especially after investing in several pairs.
Our warehouse handles a large number of orders every day, so unfortunately we aren't able to accommodate specific packaging requests. We appreciate your understanding on this. We do know that finding the right size and style online can be tricky, which is why we offer our Fit Guarantee on your first order.
We'd really like to look into this properly with you, including the leaks and what happened after washing. To make sure we can offer the right solution, we'll need a few more details from you. Could you please send us an email at info@loeah.co.uk? We'll be happy to help you further from there.
X Loeah 💕
Good customer service when I have issue…
Good customer service when I have issue with my order. Would recommend
9 octobre 2026
Avis spontané
Réponse de Loeah
Hey Art,
Thank you so much for your review! We're really glad our team could help you sort things out with your order. It means a lot that you'd recommend us!
X Loeah 💕
Confusing but reasonable
I really don’t understand how two pairs ordered from the same advert, just different colours can arrive as different sizes ( but both labelled the same) and in two different materials, but here we are… 🤷♀️ she likes them both ( even though the larger pair leaked - not totally unexpected given the size discrepancy) I also didn’t notice that they come from China rather than the UK, and as the company like to say to people - it does say on the website (you just have to go digging for it, it’s not obvious at all. ( again, my fault for assuming the UK email and address meant they’d come from the UK)
Overall she likes them - the cotton pair are very comfortable. The larger pair are bamboo ( which I’d have thought she’d prefer, but apparently not!) which is why I don’t understand the difference - all I changed when I ordered both was the colour 😆
7 octobre 2026
Avis spontané
Réponse de Loeah
Hey Trudi,
Thank you for your honest review! We're really glad to hear your daughter likes both pairs, and that the cotton ones have become such a comfortable favourite.
Thanks for pointing out the difference between the two pairs. We completely understand that this can be confusing when you've only changed the colour, so we'll take your feedback on board to make this clearer on our website.
We also appreciate your feedback about the shipping information. Our stock is stored right next to our factory, so we can send orders straight to our customers without an extra warehouse step in between. We'll look at how we can make this easier to find for everyone.
Thanks again for taking the time to share your experience with us!
X Loeah 💕
Great customer service
6 octobre 2026
Avis spontané
Réponse de Loeah
Hey Nicola,
Thank you so much for your review! We're really happy to hear you had a good experience with our team. If you ever need anything else, we're always here to help.
X Loeah 💕
Great customer service
This was my first experience ordering from Loeah and I am really impressed with the range of styles and colours available and their customer service. When my first order arrived and didn’t fit, I’ve been able to order a replacement size for free under their fit guarantee. Email support is easy and swift when needed.
8 octobre 2026
Avis spontané
Réponse de Loeah
Hey Alice,
Thank you so much for your kind review! We're really happy to hear your first experience with us has been such a positive one. Choosing the right size online isn't always easy, so we're glad our Fit Guarantee could help you find a better fit.
We hope your new pairs feel perfect and that you enjoy wearing them!
X Loeah 💕
Very nice quality items
Very nice quality items - also love the colours! Excited to try them.
8 octobre 2026
Avis spontané
Réponse de Loeah
Hey Mathilde,
Thank you so much for your lovely review! We're so happy you like the quality and the colours. We hope you'll love wearing them just as much, and we'd love to hear how you get on!
X Loeah 💕
MINUS STARS IF I COULD
If I could share the photos of the intact seals on here I would. They're liars, absolute joke of a company no wonder they changed their name
MINUS STARS IF I COULD – ABSOLUTELY DISGRACEFUL COMPANY!
WARNING: YOU CANNOT RETURN THIS PRODUCT!
I would give this company minus stars if that were possible. Their returns process is an absolute disgrace.
I was specifically asked to provide photographs showing that the product's seals were intact. I did exactly that, sending clear photographic evidence showing BOTH seals completely intact and unbroken.
Despite this undeniable evidence, the company then refused my return, claiming the product had been opened!
How can a product be considered opened when both security seals are clearly intact? It is completely absurd.
This feels like a deliberate attempt to avoid accepting returns, regardless of the evidence provided.
DO NOT WASTE YOUR MONEY WITH THIS COMPANY. Their customer service is appalling, their returns process is a complete farce, and their treatment of customers is unacceptable.
AVOID AT ALL COSTS. Based on my experience, I consider this company a complete scam.
8 octobre 2026
Avis spontané
Réponse de Loeah
Hey Sarah,
We're sorry to hear you're so disappointed, and we'd like to explain how this works.
Asking for a photo is part of our standard return process. Because our underwear is a hygiene product, we need to make sure the seal is still intact and undamaged before we can accept a return. As stated in our Exchange and Return Policy, once the seal of a package has been opened, a return is no longer possible.
We carefully reviewed the photos you sent us. Unfortunately, they clearly show that the seal on one of the two packages has already been broken, which means we're unable to accept this return.
We understand this isn't the outcome you were hoping for. If the issue is the fit, we're happy to look into what's possible under our Fit Guarantee. Feel free to reply to our email and we'll gladly help you further.
X Loeah 💕
I didnt change the size on the online…
I didnt change the size on the online order form and ordered a size 5 sizes to small????. I am an old lady.!!! Despite this they are sending me another parcel with the correct size. Just have to pay postage. Good customer service
8 octobre 2026
Avis spontané
Réponse de Loeah
Hey Carol,
Thank you so much for your kind review! Don't worry, these little mix ups happen to all of us. We're really glad we could help and that the right size is on its way to you. We hope they fit you perfectly and feel lovely and comfortable!
X Loeah 💕
Not sure how they call these period pants
They do not work. I've been using period pants for several years now so I know what they're meant to do and to wash the pants before wearing, did that with these ones. Even waited for a lighter day to test but they do not work. Not sure they're even period pants, rather just pants with a thicker gusset given how poorly they performed. Avoid. Go for Wuka instead or even Modibodi (although their quality is dropping).
23 septembre 2026
Avis spontané
Réponse de Loeah
Hey Karen,
We're really sorry to hear your underwear didn't perform the way you expected. That's definitely not the experience we want anyone to have, especially when you already know how period pants should feel and work.
Every flow is different, and our models also vary in absorbency, so we'd really like to take a closer look at your order and see how we can help. Could you please send us an email at info@loeah.co.uk? We'll be happy to look into this with you and find a suitable solution.
X Loeah 💕
Service is fantastic
Service is fantastic! I made an error in the size and was dealt with in a superb and fast manner! I have not worn the underwear for a long time but they feel secure.
5 octobre 2026
Avis spontané
Réponse de Loeah
Hey Shila,
Thank you so much for your kind review! Picking the right size online can be tricky, so we're really glad we could sort it out for you quickly. We hope you'll love wearing them even more as you get used to them, and we'd love to hear how you get on!
X Loeah 💕
Love love love!
I honestly love this underwear, it's so much better than anything else I've tried! I wish the different pairs were sealed separately somehow so you could try a pair on for size/comfort without committing to your whole order in case they're not quite right but that's a small issue. I'd definitely recommend them to anyone.
13 juillet 2026
Avis spontané
Réponse de Loeah
Hey Becky,
Thank you so much for your lovely review! We're so happy to hear our underwear has become your favourite.
We really appreciate your feedback about the packaging. We're currently working on improving our packaging, so suggestions like yours are really helpful. In the meantime, we understand that finding the right size online can be tricky, which is why we offer our Fit Guarantee on your first order, so you can still exchange for a size that suits you better.
Thanks again for recommending us!
X Loeah 💕
Stay away from Loeah
Following on my last review from early September 2026.
My order from the 16th of June have not be delivered; despite my efforts to ask Loeah to be held accountable they refusal to be helpful has been very disappointing.
They firstly asked too many time to be patient and wait for my parcel to come. After 2 months of wait, my patience ran out and I asked for a refund.
Loeah never took responsibility for the parcel and said it was "out of their hands" , they never offered to resend my order (value <£100).
I then had to apply for a chargeback with the bank. A chargeback gives a business 45 days to respond or act. If after 45 days they have not responded to the bank or found a solution with the customer, the bank refunds the purchase.
Even then Loeah chose to make me wait the full 45 days instead of refund straight away. That was a choice from them claiming they "couldn't do anything now the charge back had been applied".
This company doesn't not care about their customers and have terrible customer service.
I strongly recommend to buy from a different brand who will choose to do what it takes to keep you satisfied, especially with Period pants!! Not like I ordered chocolate.
My period had started again after a pregnancy with early signs of endometriosis, i just wanted comfy underwears. Now getting my refund 4 months later...
6 octobre 2026
Avis spontané
Réponse de Loeah
Hey,
We're really sorry for the inconvenience and frustration this has caused you. Waiting this long for an order is not the experience we want anyone to have, especially when you're simply looking for comfortable underwear during your period.
To look into this properly, could you please send us an email with your order number or the email address used to place the order? Unfortunately, we're unable to find your details based on this review alone, so we can't assist you further until we receive this information.
Please also note that before a refund can be processed for a parcel that hasn't arrived, we first need to open an investigation with the courier. Once we have your details, we'll check the status of your order and let you know the next steps as quickly as possible.
X Loeah 💕
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.