Love-Rugs Avis 

Absolutely beautiful rug, I would recommend the company. The quality is 5 stars and the delivery was great.

Can't comment on actual rug yet as it hasn't arrived yet.
Been dispatched and just seems to be sitting in warehouse.
Disappointing so far, but hopefully will improve?

The quality is very poor and they refuse to pay for return postage despite the rug literally falling apart on the edges

I’m sorry but still nor received the rug , I know it’s not your fault but perhaps you need to get a new delivery!! Have you had any news yet as my room is only lacking the rug

Eddie kept us in the loop when the order went missing and arranged a replacement t which was worth waiting for.

Quick service lovely carpet/rug. Will definitely purchase again!

We made a short list from the online catalogue. None of our choices was on display in the shop so we ordered 3 small rugs, collected them from the shop, made a choice and ordered a large one, collecting it from the shop at the same time as we returned the two unwanted rugs. Everything went smoothly.

I really love my new rug! It did take three weeks to be delivered whilst they awaited a new shipment, and I do think their proactive comms about the delays could have been better given the price paid. However, their reactive comms when I reached out was brilliant, and they even offered me next day delivery at no charge when it finally arrived (although the delivery company did then delay it further, but that’s not their fault!). The rug itself is gorgeous and amazing quality, and it was well packaged when it arrived. I would definitely order from Love-Rugs again.

I knew the brand of rug that I wanted and searched online. Love-Rugs came up with the best price I could find. I followed up with some review research and saw they were highly rated. I needed to ask a question about stock and had very quick and friendly replies from both Paulina and Eddie. The rug was delivered 2 days after ordering with great tracking info and well packaged. I have since received a discount voucher which is very welcome as I do have another rug to purchase.

Excellent service. Love the rug.

Amazing!
Great quality, competitive in price, looks fabulous and quick delivery.

Ordered the rug at a great price was delivered 3 days later very happy with service from start to finish

Excellent communication, delivered quickly and on time. Beautiful rug as pictured. Third time we've used this company, would highly recommend.

I have purchased a few rugs from here and the service is superb. Prices are very reasonable and the choice is expansive. The colours on the website are so accurate. The rug is as perfect as can be. The perfect finishing touch.

Rug is great, picture was realistic, arrived quicky

Having read the positive reviews, I was looking forward to receiving my new rug, but I’m very disappointed. I ordered the Matrix MT61 Beige/Brown Rug and received a plain beige/grey chequred rug that looked nothing like the images online. The quality also felt no better than average carpet, so it wasn’t just the wrong item — it wasn’t special in any way.

To make matters worse, after purchasing I was bombarded several times a day with unsolicited sales emails from Love-Rugs.

I’ll be returning it for a refund. This experience has put me off buying rugs online — it’s far less hassle to go to a shop and see and feel what you’re actually buying.

I was very disappointed with this purchase.

I ordered a rug that, in my home, didn’t match the online photos as closely as they appeared to me on their website.

The look and feel came across as lower quality compared to what I anticipated, especially given the price (£439 before discount), which in my experience has always gotten me a lovely looking rug.

When I contacted customer service to arrange a return, I was encouraged to keep it for a few more days to see if it “settled” or looked better in different lighting/rooms. That may be reasonable advice in some cases, but I think it should be made very clear up front and before this that the returns window is four weeks and that they would not offer flex should I breach this window, despite the Christmas period. In my experience, many online retailers offer much longer to de-risk the online purchase for cases like this.

As a result, the rug is currently rolled up and unused. Based on my experience, I would suggest checking the returns timeframe carefully and, if possible, requesting additional real-life photos or details before ordering and carefully watch the returns window.

UPDATE FOR READERS: the seller claims my review is defamatory. However Trust Pilot checked my review after the seller flagged it to them claiming defamation and falsehood. The seller's claim was rejected.

I haven't been prompted to write this review but think truly exceptional customer service should be recognised. One can only truly judge a company's customer service when a problem arises and how the systems they have in place come into play- this company are truly 5 star. I purchased a rug on Black Friday but had several issues with the courier. Eddie at Love- Rugs dealt with me throughout. There were numerous emails, all responded to in a more than efficient, timely capacity. It was hugely reassuring to deal with the same member of staff. I ended up returning the rug as it didn't quite work with my furniture and again, Eddie arranged a time at my convenience for it to be collected. Best customer service I've had in a long time and I'd absolutely not hesitate to recommend and buy from them again.

Very pleased with service. Love the rug.

The driver was a lovely man, helpful with very heavy delivery and sweet to my noisy dog.